Customer Service Care
Resume:
Donna Everhart
Hillsboro, OH *****
***********@*****.***
#readytowork
Authorized to work in the US for any employer
Work Experience
Office Clerk
Bennington Lawncare - Hillsboro, OH
June 2018 to Present
Accounts Receivable, Advertising, Customer Service, Telemarketing Customer Service Representative (CSR)
Staffmark/Deluxe Technicolor - Wilmington, OH
November 2015 to May 2018
hired on through Deluxe Technicolor 09/2016)
Customer Support Technician
● Assist theaters with ingesting content and keys to get their movies onscreen
● Device Exchanges
● Call outs to confirm theaters are ready to go onscreen
● Miscellaneous Data Base Projects
● Work with Studio Teams to analyze issues between Studios and Theaters Accounts Payable Clerk
CPG Building Products - Wilmington, OH
July 2015 to July 2015
7/2015
Accounts Payable Clerk
● Assisted A/P Manager with payables entry, review and filing
● Reviewed filing system in preparation for end of fiscal year Tax Preparer
Taxtime - Hillsboro, OH
January 2015 to May 2015
Tax Preparer (Seasonal)
● Preparation of federal, state, and school district taxes
● Scheduling/Customer Service/Billing
Office Clerk
Nicole Bailey
February 2014 to December 2014
Office Clerk
Provide customer quotes/scheduling/customer service/billing
● Telemarketing and other advertising
Telemarketer
E-town Optical & Hearing Aid Center, E-town
July 2012 to December 2013
Telemarketer
● Traced phone numbers/contacted perspective customers to schedule tests
● Courtesy calls/Reminder letters/Rescheduling/Follow ups Accounting Clerk/Credit Department
Bunzl Corporation - West Chester, OH
February 2008 to May 2011
Accounting/Customer Service/Credit Department
● Company liaison for all departments, warehouses, sales team & customers
● Entered/maintained info for all accounts and return authorizations into AS400
● Processed/follow up on all return authorizations, processed credit memos
● Resolved customer disputes (pricing, quantity, damages and missing shipments)
● Researched billing errors and released orders on credit hold
● Processed credit applications for new customers
● Followed up on vendor credits and passed on to customer when received
● Special Projects: Wrote procedure manual for Return Authorization Requests Wrote procedure manual for AS400 New Account Set Up Researched billing errors and released orders on credit hold Completed project to obtain all required certificates Accounting
Rentrak Corporation - Wilmington, OH
March 2000 to July 2007
Accounting Clerk II
● Assisted Accounting Manager in all phases of accounting procedures
● Assisted in initiating and instituting new procedures
● Cross-trained staff for ABX/UPS freight reconciliation vs in-house shipping systems
● Verified A/P batches for incorrect distribution coding and other errors
● Discerned and verified weekly billing information received from the warehouse manager and created weekly client invoices as well as
supplemental excel spreadsheets to backup freight billing
● Facilitated resolutions with warehouse managers for shipping system errors by interfacing with ABX and UPS personnel
Education
Associate in Business Management
Southern State Community College - Hillsboro, OH
January 2013 to May 2017
Skills
• Customer Service
• Call Center
• Customer Care
• CSR
• Customer Support
• Microsoft Office
• Bilingual
• Logistics
• Tax Experience
• QuickBooks
• Accounts Payable
• Telemarketing
• Accounting
• Payroll
• Word Processing
• Bookkeeping
• Management
• Pricing
• Leadership Experience
• Supervising Experience
Certifications and Licenses
Microsoft Excel Specialist
Present
Assessments
Spreadsheets with Microsoft Excel — Proficient
June 2019
Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals.
Full results: https://share.indeedassessments.com/share_assignment/qzxzle-qerbvxh6y Accounting Skills: Bookkeeping — Proficient
June 2019
Calculating and determining the accuracy of financial data. Full results: https://share.indeedassessments.com/share_assignment/sdf7vmhywt24at Project Management Skills: Time Management — Proficient June 2019
Prioritizing and allocating time to effectively achieve project deliverables. Full results: https://share.indeedassessments.com/share_assignment/qm22qxxzwlweo3wn Call Center Customer Service — Familiar
June 2019
Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: https://share.indeedassessments.com/share_assignment/hvbcl42ybheuchkd Customer Focus & Orientation — Highly Proficient
June 2019
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_assignment/vles-ppe72ssc9xp Scheduling — Highly Proficient
June 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: https://share.indeedassessments.com/share_assignment/2lqyczb-vpeect6g Written Communication — Proficient
June 2019
Measures a candidate's ability to convey written information using proper grammar rules. Full results: https://share.indeedassessments.com/share_assignment/ii-bd-rnb4mv4uib Verbal Communication — Highly Proficient
June 2019
Speaking clearly, correctly, and concisely.
Full results: https://share.indeedassessments.com/share_assignment/fl681ypn4rayyb8o Problem Solving — Highly Proficient
June 2019
Analyzing relevant information when solving problems. Full results: https://share.indeedassessments.com/share_assignment/xcqmm3utnhieheem Numerical Reasoning Skills — Proficient
June 2019
Quickly and accurately performing basic mathematical operations, recognizing numerical sequences, and interpreting graphs.
Full results: https://share.indeedassessments.com/share_assignment/n0alh5tqm9nekf20 Basic Word Processing with Microsoft Word — Proficient June 2019
Basic Word techniques, including the use of tools to format or edit text. Full results: https://share.indeedassessments.com/share_assignment/nnjtleh1-1x2rgqa Proficiency with Microsoft Office: Mail & Calendar (Mac) — Expert June 2019
Using Microsoft Office Mail and Calendar tools to manage workload. Full results: https://share.indeedassessments.com/share_assignment/xkombijt8rmqjamb Proficiency with Microsoft Office: Mail & Calendar (PC) — Proficient June 2019
Using Microsoft Office Mail and Calendar tools to manage workload. Full results: https://share.indeedassessments.com/share_assignment/a7un0ndtdju7ggxa Critical Thinking — Highly Proficient
June 2019
Using logic to solve problems.
Full results: https://share.indeedassessments.com/share_assignment/tdcczoqqa7bayylr Organizational Skills — Expert
June 2019
Arranging and managing information or materials using a set of rules. Full results: https://share.indeedassessments.com/share_assignment/x9qaqx2l03hjr0af Sales Skills: Influence & Negotiation — Highly Proficient September 2019
Using influence and negotiation techniques to engage with and persuade customers. Full results: https://share.indeedassessments.com/share_assignment/zt98jd6me7igxyvr Customer Service — Proficient
September 2019
Identifying and resolving common customer issues.
Full results: https://share.indeedassessments.com/share_assignment/0bmc4q1rusb6mn5c Outside Sales — Expert
September 2019
Actively listening and responding appropriately; performing common sales calculations. Full results: https://share.indeedassessments.com/share_assignment/5gjauycu-pjkjtd4 Working with MS Word Documents — Proficient
May 2020
Knowledge of various Microsoft Word features, functions, and techniques. Full results: https://share.indeedassessments.com/ share_to_profile/3ea35aa6d800d1e2f6b412281ca1d36aeed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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