Customer Service Technical Support

Wilson Cruz Paras

**A Orange Street, Apple Village 1, San Juan, Cainta, Rizal

******.****.*****@*****.***

096********

Objective:

● To explore opportunities and further improve my current skill set

● Gain experience and grow in a friendly and encouraging environment Personal Information:

25 years old December 12, 1994

Filipino Male

Single

Christian

Work Experience:

● Jollibee Corporation

Kitchen Crew: 2013-2014

● Transcom Worldwide (Philippines) Inc.

TalkTalk Customer Service and Billing Representative: December 8, 2014 - November 19, 2015

TalkTalk Customer Service and Billing Representative (Prio 1): November 20, 2015 - September 1, 2016

■ Job Description:

● In addition to the regular CS scope we are tasked to be more skilled in adding value to customer’s packages by doing upsell

TalkTalk Junior Trainer - September 2, 2016 - January 9, 2018

■ Job Description:

● To train new hire agents about products, hardskills and softskills

● Updates outdated modules with new processes and products

● To train tenured agents about changes on processes and products within the campaign

● Inspiring agents to enjoy the job and provide good customer experience to customers

● To prepare agents for the following LOBs:

Customer Service and Billing

Order Management Inbound

Technical Support

TalkTalk Team Lead - January 10, 2018 - present

■ Campaigns Handled

● Technical Support Voice, Chat, Messaging (Social Network, SMS and Client Application)

Educational Background:

● Elementary

Saluysoy Central School s.y. 2001-2006

● Secondary

Marcelo H. Del Pilar National High School s.y. 2007-2009

Prenza National High School s.y. 2009-2011

● Tertiary

Bulacan State University s.y. 2011-2013

■ Bachelor of Secondary Education major in Social Studies Skills:

● Quick witted and a fast learner

● People management and agent engagement

● Computer efficient

● Good with spoken and written English

● Trained to handle Customer Service, Technical Support and Billing and Order Management trainings

● Effective and good with time management

● Performance Analysis

● Knowledgeable in digital based campaign process

I, hereby declare that all information written above is to the best of my knowledge and belief, true and correct.

Wilson C. Paras,

Applicant

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