Manager Support
Resume:
Anas S. Siddiqui
adfnz2@r.postjobfree.com
Education
University of Houston Downtown, Houston, TX.
Bachelor of Science in Computer Science, 2018.
CompTIA A+ certified – 8/25/2020
Computer Literacy
Knowledge in Network, Software, and Hardware.
Studying Linux uses in live environments.
Well versed in o365 and other Windows, and IOS based programs.
Employment
Ikon Science America
IT Support September 2019 – May 2020
Support and manage U.S. Houston & Dallas offices locally. Remotely support Canadian and UK offices.
Creating FTP accounts for internal and external users using FileZilla and Titan FTP.
Checking daily backup logs for file servers.
Assist companywide migration from outlook 2010 / 2013 to Microsoft o365.
Administer users ‘emails and licenses using o365 admin site.
Create and manage SharePoint sites with proper permissions & Teams integration.
Train users on functionality of o365, SharePoint, Teams and OneDrive.
Manage and properly track all IT Equipment in Houston, Dallas, and Calgary offices. Order equipment accordingly.
Do any required maintenance or upgrade in the local MDF. Adding switches, battery backups, patching in data and phone ports.
Administer the Houston offices cellular, and printer contracts. Contacting vendors for more competitive pricing.
Create and organize Avaya IP phones using Avaya manger. Assigning extensions, direct numbers, call forwarding, and time profiles.
Install and setup Logitech Conferencing System and Clickshare for Boardroom and meeting rooms.
Responsible for properly recycling decommissioned IT equipment. Repurposing reusable equipment.
Decommissioned all Windows 7 machines and upgraded to Windows 10.
Control Solutions Inc.
Systems Analyst June 2018 – September 2019
Manage all technical service requests coming into Samanage ticketing system.
Assisting departments migrate data to departmental SharePoint sites, and OneDrive for business.
Communicate with vendors to quickly and effectively solve issues with Ricoh network printers and network outages.
Administer users’ permissions, passwords, security and distribution groups using Active Directory (AD).
Manage and register users within Symantec for VPN access, troubleshoot user Cisco AnyConnect issues.
Configure and manage Cisco IP phones with voicemails within Cisco’s Call Manager and Unity.
Allow bypass for McAfee using the ESO portal.
Image, update, and inventory computers for new users and quick swap computers.
Granting access to user E-mails via exchange permissions.
Assist users with 0365 applications.
Troubleshoot end user’s hardware & software issues. Conference rooms as well.
Purchase equipment accordingly for companies & users needs. Computers, peripherals, battery backups etc.
Ensure computers updated and up to security policies.
Backing up and wiping user’s PCs no longer with the company or replaced PCs.
UHD User Support Services August 2016 – June 2018
Help Desk Agent
Handle multiple technical service request via Footprints.
Image, update, properly assign New and Older PCs.
Install requested software’s, checking licensing issues.
Xerox Corporation, Jan 2014 - August 2014
Front Line Sam’s Club Agent
Placed top of Help Desk training class.
Take 30 – 40 calls a day for online orders.
Handled confidential information.
Foreign Languages and Skills
Proficient in Urdu (Verbal).
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