Manager Medical Device

TIM JORGENSEN

American Fork, UT *****

801-***-**** ● **********@*****.***

FACILITIES & SAFETY MANAGER

Highly experienced, outcomes driven leader in facility and safety management with proven record of dramatically exceeding goals for revenue and profit margin through quality control and operational efficiency. Over 20 years of demonstrated excellence in driving territory expansion and business development of facility management solutions through unparalleled quality of service and client relationship management. Adept in full scope of oversight for strategic planning and execution of new building launches while maintaining operations and revenue outcomes for existing services. Recognized for ability to design building function in manner that encourages employees to be productive and engaged while at work. Experienced champion of safety with ability to drive a workplace culture of safety and reduce risk of exposure to workplace hazards. Demonstrated proficiency in quality assurance, advocating for standardization, identifying root causes to quality issues, and ensuring that client products exceed customer expectations. Passionate about cultivating client loyalty and longevity of account growth through consistency in solution-based service.

AREAS OF EXPERTISE

Facility Management ● Safety Management ● Quality Control / Quality Assurance (QC / QA) ● Operations Management OSHA / Regulatory Compliance ● Building Systems Engineering ● Critical System Maintenance & Operations

CMMS Systems ● Reporting ● Change Management ● Process Improvement ● Capital Needs Assessment

International Business ● Client Relations ● Project Management ● Outsourcing ● Procurement / Purchasing

Strategic Sourcing ● Vendor Relations ● Budgeting ● Cost / Benefit Analysis ● Expense Control ● Profit & Loss (P&L) Team Leadership / Motivation ● Training / Development ● Employee Engagement ● Albanian: Fluent

PROFESSIONAL EXPERIENCE

Eurest Services / Compass Group ● American Fork, UT ● 2015 – 2020

Integrated facility services provider.

Solutions Manager ● 03/2019 –07/2020

Direct oversight for development of programs and procedures to standardize Hard Services offerings. Transitioned new

accounts, supported existing accounts with process improvements. Served as corporate subject matter expert (SME) for Lock Out Tag Out (LOTO) and Working at Heights. Created CMMS programs for food, medical device manufacturing clients, and critical systems. Developed corporate KPIs for reporting and monitoring in the CMMS. Developed standard operating procedures (SOP) for CMMS system, LOTO, and Work Order Management. Collaborated with COVID response teams to implement back to work programs clients. Developed and wrote facility condition assessments for clients along with 5, 10 and 20-year budget forecasts for capital improvement project needs.

Key Achievements

Developed capability to benchmark labor rates, and thus sell and perform hard services maintenance, through creation of a library of 400 Preventive Maintenance Plans for over 300 types of assets.

Won a $10 million service contract, and thereby resolved deficiencies in corporate risk exposure, by developing a comprehensive Lock Out Tag Out program and Permit to Work program for 11 high risk activities.

Enabled corporate ability to sustain all business with no impact to client’s business in response to COVID-19 by leading transition of 6 worksites to remote operations, including: built the project plan, held multiple weekly project meetings based on functional roles, ensured viability of ongoing service operations.

National On-Call Manager ● 10/2018 – 10/2019

Held full accountability for management of the Johnson & Johnson account. Managed the Integrated Facility Management program for 60 geographically distributed Johnson and Johnson sites from New York to Hawaii. Sourced and vetted vendors across the country to support the needs of all 60 sites. Conducted ISO 9001 audits for sites with GMP procedures.

Key Achievements

Expanded the Johnson & Johnson account from 30 to 60 sites through design and implementation of a strategic growth plan, including: conducted personal outreach with site leads to develop relationship and provide explanation of service options, led ongoing relationship management and service quality.

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Improved service completion times from weeks to days, ultimately developing a service model that became the template for client operations in 3 continents (Europe, North and South America), by creating a database of approved vendors with proper insurance and safety records in each market.

Regional Manager ● 03/2015 – 12/2018

Direct oversight for facility operations of medical device manufacturing clients in Northern and Southern California initially, then expanded to the western United States, Canada, and Mexico. Led a team 12 managers and directed a staff of 100+ employees from Colorado to California including locations in Mexico, Canada, and Florida. Responsible for 3.5 million square feet across the Western US. Managed a budget of $10 million USD. Created and implemented Preventative Maintenance programs for all new accounts. Wrote equipment specific LOTO procedures. Created Legionella water management program.

Key Achievements

Led company to win their largest account, worth over $110 million annually, along with invitation to bid on 152 worksites in North America and Mexico, by proving operational model within a 3-year probationary contract with a large multi-national client. The 3-year process included: evaluated and improved existing business critical programs and SOPs, re-organized operations by region, benchmarked individual sites, reduced headcount and salaries, reduced OSHA incidence rate from 2.0 to 1.35 (where industry average was 3.6), and expanded operations to new sites in Florida and Canada.

Developed safety procedures that earned recognition as best in class during a regulatory audit, resulting in implementation as the safety model for all site operations. Procedures included: a LOTO program and individual procedures for each piece of equipment. Trained staff and vendors on over 1,000 procedures across 5 sites.

Led the successful transition of 3 major manufacturing sites with no workplace injuries, non-conformances or quality events, thus resolving a client’s worksite that had been abandoned by the incumbent service provider, by hiring 200 new employees in 2 months, and completing training to take over operations within 90 days.

Enabled smooth and profitable operations for a client that bought and sold businesses on a regular basis by developing a flexible operating model, thus allowing the transition of 4 new sites and decommissioning of 5 sites in a 2-year period. All sites were surrendered to landlords on time, all transitions were completed on schedule.

Aramark Facility Services ● Salt Lake City, UT ● 2000 – 2014

Outsourced facility management.

General Manager ● 10/2004 – 04/2014

Managed housekeeping operations for 2.8 million square feet of grounds, snow removal of 20 acres and mail and copy services for Department of Defense contractor in Salt Lake City. Led a team of >60 employees. Served as regional safety leader, conducted trainings and assisted with root cause analysis and reporting. Managed $6 million P&L budget. Developed P.O. tracking system that was used as best practice for our Line of Business.

Key Achievements

Reduced employee turnover from 75% to 8% annually, and significantly improved employee morale, through design and implementation of employee recognition programs, and negotiation with client to increase wages to align with market medians.

Sustained a key account for 8 years (where the normal bid cycle is every 3-5 years) by collaborating with client to ensure ongoing excellence in service level, including: reorganizing work areas and teams to improve efficiency, and investing in new equipment to improve productivity.

Reduced operating costs and increased annual revenue by $10-20k through comprehensive financial analysis and implementation of improvement initiatives, including: assessed and altered staffing levels, revised job functions of operations staff, and reviewed supplier agreements and renegotiated vendor contracts.

Regional Facility Manager ● 04/2002 – 10/2004

Supported the Parts Supplies and Logistics Division of Ford Motor Company warehouse operations in all of California. Managed 2 million square feet of warehouse space and a fleet of >100 forklifts. Implemented ISO 14001 environmental management standards and practices. Supported ISO 9001 and Six Sigma projects for each site.

Key Achievements

Secured 8 new worksites without going to bid as the result of facilitating service above and beyond the client’s expectations

Led a new building launch on time and on budget, despite significant issues created by union issues and general contractor (GC) changes, by collaborating between the GC and client to develop solutions for the GC, and personally providing additional manual labor to complete tasks and projects where there were labor shortages.

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Awarded managed of 2 additional worksites as the result of reducing operating expenses by restructuring to a regional model in place of a local model of operations.

Assistant Facility Manager ● 02/2000 – 04/2002

Directed all projects, maintenance, and grounds for the South Dakota School of Mines. Managed track and field renovation, new construction, central chiller system, department relocations, estimate and execute lab re-models and retro fits.

Key Achievements

Achieved 95% completion on time and under budget for all projects managed.

Reduced operational expenses and improved facility cooling for sensitive areas of the campus by designing and implementing improvements to the AC system, including: collaborating with the school finance department to secure funding for a 110 ton chiller for the student center, purchasing and installing the unit with in-house staff, and developing a central chiller plant to provide chilled water to every building on campus using existing steam tunnels to run the piping.

EDUCATION

Master of Business Administration ● Westminster College ● Salt Lake City, UT

Bachelor of Science, Facilities Management ● Brigham Young University ● Provo, UT

PROFESSIONAL AFFILIATIONS

International Facility Management Association ● Member

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