Customer Care Contact Details
Resume:
Personal Details
Surname: Lembethe
Full Names: Phumelele
Date of Birth: 13 June 1995
Identity Number: 950**********
Gender: Female
Marital Status: Single
Home Language: IsiZulu
Other Language: English
Driver’s License: Code 10
Personal attributes: Honest, responsible, reliable, self-motivated, creative and professional.
Contact Details
Current address: Killarney Flat No.05
Loop Street (Town Central)
Pietermaritzburg
3201
Cell Phone Number: 068-***-****
Alternative Cell Number: 063-***-****
Email Address: **********@*****.***
Tetiary Qualification
Institution: University of Kwa-Zulu Natal
Qualification: Bachelor of Arts in General
Duration: 2013-2015
Courses done:
Research (Interpretive Research)
Education and development A
Education Development and Power
Strategic Corporate Communication
Politics and Law in South Africa
High School Education
Name of institution: Qalakahle Secondary School
Qualification: National Senior Certificate
Duration: 2008-2012
Subjects done:
English
IsiZulu
Mathematics Literacy
Dramatic Arts
Tourism
History
Life Orientation
Experience and Training
1. Name of the company: Ascot Inn
Position: Receptionist/Reservation Clerk
Duration: 05 November 2018- March 2020
Key Responsibilities
Handling Petty Cash and incoming cash financials
Pastel Invoicing and online system bookings (Nightbridge)
Taking calls and operating calls as switchboard
Responsible for maintenance, kitchen and security staff
Managing Accounts, liaising with regular stakeholders (Travel Agents, Companies etc.)
Management of customer enquiries (Arriving & Departing the INN)
2. Name of organization: Department of Arts & Culture
Position: Intern (Southern Region-UGu District)
Duration: 19 June 2017- 18 June 2018
Key Responsibilities
Provide support services during regional meetings.
Liaising with supply chain.
Coordinate HR related matters within the entire Directorate
Supervising and Monitoring progress of Patriots for the District and also EPWP (Arts & Culture collaborated with Education); Arts in Schools.
Spearheaded Theatre Workshop and UGu Annual Summer Festival, Ingoma Festival, UGu-District behavioral change campaign, Exhibitions, Assisted with projects such as Mini Reed Dance, Business Summit
Provide support with regards to logistic requirements within the directorate; financial administration
Assisting artists in filling of forms i.e. honoraria, grant in aid forms checking and recording.
Administer database of different stakeholders i.e. maidens, artists and matrons.
Administer the payroll and pay slips duties for the Region and administration of state-owned vehicles etc.
Assisting with doing requisition orders and doing follow ups with SCM and capturing
Administer Commitment Register.
Type Reports and other correspondences; Control incoming and outgoing correspondence
Record supplies and bookkeeping
Filing and photocopying
Administer telephone and faxing
Other Administrative support
To manage the EPWP online system by liaising with directorates, filing and capturing of EPWP project evidence into online system
Typing letters and memorandums for the sub-directorate. Monitor the flow of documents within the sub-directorate and the Department regarding EPWP
Assist in coordination and facilitation of consultative sessions in arts in school programme, monitoring, reporting and Evaluation activities
Collecting documents from artists placed in schools and submitting to relevant directorate
Engaging with schools involved in arts in school programme
Skills
Computer skills (Proficient in Microsoft word/Excel/PowerPoint)
Problem solving, analytical, decision making and organizing skills.
Innovative skills and spontaneity skills
Verbal and written communication skills (Presentations)
Proficient in English and IsiZulu
Basic financial management skills (Pastel)
Work environment orientated (teamwork and able to work independently)
Report writing and formulation skills
Leadership skills
Accumulated Knowledge/Experience
-Greatly equipped with administration procedures such as filing, report writing, minutes taking etc.
-Experience and knowledge of project management; conceptualization, writing of proposals, keeping in track of correspondences, planning meetings, liaising with suppliers and Departmental stakeholders, budgeting etc.
Ability to work with different municipalities, tend to their socio-economic needs;
-Understanding of human resource management and its principles, government prescripts including Batho Pele principles
-Developed data capturing skills; ability to multitask and adapting in a new environment
-Knowledge of customer care, service delivery
Courses Attended
-Breaking barriers to public service course
-Registry Management Course within DAC
Reference
1. Mr P.M. Ntombela
Assitant Director uGu District – Southern Region
082-*******/079******* 0r 076*******
2. Mrs N. Memela
Administration Officer – Southern Region
082-*******- 033-***-****/033-***-****
3. Mr M. Ndlovu
Chief Reservation Clerk (Mentor) – Ascott Inn
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