Customer Service Representative

Alleayah J. Orozco

***** ***** ******* ** ** Albuquerque, NM 87114 - 505-***-****

adfnv3@r.postjobfree.com

Professional Summary

Customer Service Representative with 3 years in fast-paced customer service environment.

Skills

Efficient customer service delivered

via telephone.

Effective use of technology to expedite

positive/negative customer resolutions.

Fast-paced computer skills.

Order fulfillment.

Ability to communicate with a

variety of inbound phone inquiries.

Ability to maintain professionalism

in stressful situations.

Ability to schedule appointments

for patients.

Work History

12/2016 - 02/2019 Sales Associate/Cashier

JCPenney - Albuquerque, NM

Worked as Cashier handling money and making sales to customers.

Restock of items and rearrange/organize product on the floor.

Provided friendly customer service to customers.

04/2019 - 09/2019 Call Center Agent

Lowe's Call Center - Albuquerque, NM

Taking a variety of calls from customers regarding order fulfillment, compliments, complaints, and information on our products.

Handling complaints and compliments.

Solving problems for customers to provide a better experience.

10/2019 - 02/2020 Receptionist

Comfort Dental - Albuquerque, NM

Confirming and making appointments for patients.

Do paper work on new patients.

Send confirmation texts to patients.

Assist doctors with any patient information.

Education

2018 High School Diploma

Southwest Secondary Learning Center - Albuquerque, NM

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