Office Assistant

Floreda Saffold

**** ******* **. **** *****, TX *6179 414-***-**** ***********@*****.***

QUALIFICATIONS

●Over twenty years of service with a leading organization that provides insurance and investment brokers with annuity and life insurance products.

●Accustomed to working in a fast-paced environment with the ability to think quickly, manage multiple responsibilities, and successfully accommodate the needs and demands of clients.

●Excellent interpersonal skills, ability to work well with others.

PROFESSIONAL EXPERIENCE

Fulfillment Associate, Amazon – 2/2016-Present

●Inventory Control and Quality Assurance

oAudit – Research product defects due to vendor or facility process errors

oProblem Solve – Correct inventory defects by fixing or removing inventory that has been damaged or processed incorrectly

oCounting – count warehouse inventory to confirm product availability also review products for damages to prevent damaged items from leaving the facility

Airport Greeter, Carey Transportation – 1/2016-2/2016

●Greet passengers arriving at Dallas/Fort Worth Airport and arrange private transportation to Deloitte University

Parent Coordinator, Hampton Elementary School – 9/2014-10/12/2015

●Inform parents of program opportunities and community services

●Organize and Facilitate monthly family engagements

●Assist teachers and principal with students requiring special needs and accommodations

●Prepare parent/student handouts

●Greeter for parent/teacher conference for events within the school

Office Assistant/Internal Support, Annuities Exchange – 4/1993 – 10/2013

●Review new business applications and documents for accuracy before submitting to the insurance companies

●Examine underwriting documents for compliance with underwriting guidelines and standards

●Assist brokers with follow-up on new business applications and managing accounts through the final resolution

●Manage collection process and reconciliation of submission data

●Identify and resolve all account concerns in a timely manner

SKILLS

●Strong knowledge of insurance practices and procedures

●Comprehensive organizational and communication skills

●Proficient customer service skills leading to cooperative interactions with all levels of internal and external business partners

●Effective analytical, problem solving, and note taking skills

●Knowledge of Microsoft Word and Access

●Ability to work independently

●Type 50WPM

EDUCATION

Associate Degree, Administrative Assistant – Stratton College

Associate Degree, Theology – Agape Love Bible College

Certified Billing and Coding – Ancora Corporate Training

VOLUNTEER EXPERIENCE

●Ministry Secretary and Youth Teacher – Community Baptist Church

●Assist with tracking sales and literature distribution – Hansberry-Sands Theatre Company

●Special Program Assistant – Milwaukee Public School Volunteer

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