**** *. **** ***.

Maywood, Illinois *****

708-***-**** Home

773-***-**** Cell

e-mail: adfnty@r.postjobfree.com

Objective

ARLENE R. JOHNSON

To obtain a position utilizing my data entry and strong organizational skills in the healthcare and security industry.

Professional Experience

May 2007-Present—United Parcel Service—Northbrook, IL

Customer Services/Shipping Clerk

Receiving parcels for shipping, HazMat training, Will Call Customer Service/Shipping Clerk. Receiving and loading freight from UPS trucks, HazMat training to keep facility safe at all times, Providing great customer service in the Will Call Center.

Jan 2016 –12/2017---Virtual Recovery LLC—Lombard, IL Customer Service Representative (CSR) AR. Using Epic’s system to verify and process members Medical Insurance for both Hospital and Medical facilities have been billed correctly for time of service. Forward the updated information to the client and begin the billing process. Set up and Monitor Payment plans as an attempt to keep the account current. Taking both inbound and out bound calls. Assist member’s (Patients) with billing inquiries. Follow up calls to Insurance Companies monitoring Claim Status. Take and Maintain Patient Payment information, Offer if appropriate Medical Financial Assistance information.

Nov 2011 to May 2014 G4S Secure Solutions Westchester, IL Security Officer--Customer relations and safety checks for warehouse and patrolling grounds to check for repairs. Warehouse/Retail observation of production lines.

1/2008-May/2011 ADVANTAGE HOME HEALTH PLUS, Lake Bluff, Il OASIS COORDINATOR--All aspects of medical claims billing preparing for submission. Coordinated instruction and training of new software. Reconciled revenue from accounts receivable and resubmitted claims for payment. Assisted with coding following Medicare regulations and ICD9 guidelines. Followed quality assurance guidelines measuring outcomes for the Federal database.

7/2008-1/2008 DELTA PHARMA/CONTRACTOR DEERFIELD, IL

E2B SUBMISSIONS COORDINATOR

Process global electronic and paper submissions of ICSR’s to regulatory authorities and support all E2B initiatives. Provide E2B support to the AE process. Function as a liaison to technical staff on E2B implementation issues. Assist with E2B global teleconferences, track action items and facilitate completion of those items by each country delegate to facilitate electronic reporting submission to each country ready to accept them. Troubleshoot E2B rejections with Pharmacovigilance staff received from regulatory agencies for CIOMS and MedWatch reports and make necessary corrections to the cases. Worked with Lotus Notes for meeting and assignments.

Arlene Johnson Page 2

8/2007-7/2008 GENTLE HOMECARE, INC DEERFIELD, IL

BILLER/OASIS COORDINATOR

Assisted comptroller in all aspects of medical claims billings. Coordinated instruction and training of software. Reconciled revenue accounts receivable and resubmitted claims for payment. Assisted with coding following Medicare regulations and ICD9 guidelines. Quality assurance guidelines measuring outcomes for the Federal database. In charge of ordering office supplies and Medical supplies as staff needed. Report driven order given to Office Manger monthly.

2/2006-8/2007 ORSINI HOME HEALTH ARLINGTON HTS, IL

OASIS COORDINATOR

Created Plan of Treatment (MD order) from a Clinical Comprehensive Assessment-Oasis Data Set (patient medical information). Chart audits for billing Medicare/Public Aid and Private Insurance claims. HIPPA Compliant, familiar with ICD9 medical coding, maintained Medical Records,

1998–2/2006 HOME HEALTH NETWORK PARK RIDGE, IL

DATA ENTRY TECHNICIAN

Entry MD orders according the State guidelines, Entry and transmission of Oasis Data to measure Quality Assurance and Outcomes for each Plan of Treatment, Posted Clinical notes for payroll of the Field Staff, Posted cash receipts for the Accounts Receivable, billed Private, Medicaid/Medicare claims.

3/1998–8/1998 ORSINI HOME HEALTH ARLINGTON HTS, IL

DATA ENTRY TECHNICIAN

Entry of data for timely submission into the State Database (Medical Claims). Followed up with Doctors to obtain orders in a timely fashion. Ran reports for quality assurance following State guidelines.

6/1993–3/1998 ABBOTT LABS ABBOTT PARK, IL

RESEARCH DATA ENTRY CONSULTANT/MEDFOUCS

Input a high volume of adverse events data and verifying data for FDA submissions into system. Implemented adverse drug event data base structure. Input of clinical trial data following regulatory procedures for approval.

Education

9/2014-2015 Oakton Community College Health Care Technology

Des Plaines Illinois

9/1989-6/1995 DEPAUL UNIVERSITY CHICAGO, IL

CANDIDATE FOR BA IN LIBERAL ARTS & SCIENCES

PSYCHOLOGY MAJOR

SPECIAL SKILLS

PERC CARD 40 hours Security Training, EPIC HOSPITAL, ALLSCRPITS WORDPERFECT, DATA COLLECTIONS FOR OASIS SUBMISSIONS PER CMS GUIDELINES, MICROSOFT WORD & EXCEL, LOTUS NOTES, FAMILIARITY ON WORKING WITH VARIOUS DATABASE SYSTEMS, MS OFFICE, EXPERIENCE IN MEDICAL TERMINOLOGY, BASIC UNDERSTANDING OF ICD9 CODING/STRUCTURE, DAILY FEDERAL REGULATORY SUBMISSIONS,

Contact this candidate