Administrative Assistant Customer Service
Resume:
Laurie Arroyo
Austin, Texas ***** • 512-***-****
Email: ********@*****.***
OBJECTIVE
To secure employment where I can use my computer knowledge and office skills to further my experience and grow. I wish to join a workplace that offers opportunities for advancement and growth.
Target / seasonal position October 2019 – February 2020
Soft / hard lines
5300 S MoPac Expy,
Austin, TX 78749
Help customers find items
Match box numbers when the delivery truck was being unloaded to the correct uboats (carts)
Take cart to the sales floor to stock items
Made sure items had correct price tags
Back stock items with a zebra device
Boxes were separated on pallets by category and were distributed on racks to have them ready for the sales team
Asco Equipment / Temporary position May 2019 – August 2019
Receptionist
12805 US-290 E,
Manor, TX 78653
Greet customers
Answer phones and direct calls to correct departments
Take messages
Make copies
Direct customers to correct staff members
Email invoices to correct personal
File documents under correct company name, others under model numbers
Make a list of supplies needed on weekly basis
Take care of different projects that were assigned
Sign in deposit every week
DR Horton / DHI Title August 2014 to July 2018
Data Entry Operator
10700 Pecan Park Boulevard
Austin TX 78750
Worked in the Austin Title Plant Department processing initial and opened contracts
Open contracts for nine branches with a high volume
Completed Spec reports once a week for two branches
Created files using templates and entered home buyer's information or updated opened files
Communicate with branches by email, phone or IM
Reviewed and edit documents making sure they were dark enough, had notary stamps, pages in order, sent them to the county to be recorded within a 24 hour requirement
Sent documents to Encomia where we stored / saved files
Purge files pulling documents that were needed for scanning
Texas Real Estate Commission June 2008 to August 2011
Administrative Assistant III
1700 N. Congress Ste.400 Austin, Texas 78701
Worked in the License/ Education Division processing applications for Texas Real Estate Brokers and Salesperson
Performed data entry and retrieve data on computer
Review education requirements that are needed to receive a license
Multi-task and prioritize workload, handled inquiries and provides assistance to licensee's by phone, email, in writing or in person
Process terminations/ inactive for licensee's whose status has changed
Answer the telephone, process and distribute faxes to the correct person
Wrote up refunds for licensee's who overpaid
Process control list and termination list, file documents into a master file
Preparing letters/ documents to notify licensee's of any missing requirements
Meet timelines for work to be processed, approve and issue licenses, note return mail in system with codes
Fold and send out correspondence by mail Learn rules, regulations and laws to provide licensee's and the public with correct information about the agency
Texas Savings & Mortgage Lending March 2007 to February 2008
Administrative Assistant II
2601 N. Lamar Ste.201 Austin, Texas 78705
Worked in the License dept. processing applications for Mortgage Brokers and Loan Officers
Performed data entry and data retrieval on computer database
Meet timelines for work to be processed
Answer the telephone, review education requirements that are needed to receive a license.
Handles inquiries and provides assistance to licensee's by phone and email
Process terminations/ inactive for licensee's who's status has changed
Scan documents into a system for imaging, multi-task and prioritize workload
University Coop January 2006 to July 2006
Customer Service/ Sales Associate
2246 Guadalupe Street Austin, Texas 78705
Handled purchase orders, logged by entering into spreadsheet data
Creates new files for new vendors who join the company, filed existing folders for LHC manager and his assistant
Log in all damages and donations, answers a multi-line telephone
Handles inquiries and provides assistance to customers by phone or in person
Handles valuable jewelry and takes special orders for customers purchasing jewelry
Help LHC dept. unload delivery trucks and stock merchandise
HEB November 1995 to February 2005
Team Leader in Customer Service Dept.
7112 Ed Bluestein Blvd. Austin, Texas 78723
Handles high level of cash handling for the customer service department
Processes bills for customers, and Renew and Process State Vehicle
Registration, process Western Union money transfers for customers.
Handles inquiries and provides assistance to customers by phone or in person
Teaching and training new employees in the department
Make customer service center schedule weekly for 10 employees
View daily or weekly reports (RUNS) to match bills to payments
File payments or reports, answers a multi-line telephone, make daily money calculations
Preparing various word documents and advertisements for the store
EDUCATION & TRAINING
Johnston High School, Austin, Texas, 1996
High School Diploma:
Certificate: TABC Certified License No. A539404 issued 6-22-2004
SKILLS
Energetic and dependable contributor with proven leadership
Strong communication and motivational skills
Coordinate work effectively with time management and organizational skills
Respond appropriately to the needs, capabilities, and interests of others
Enjoy being part of a team and is a self-starter
Microsoft Word, Excel, Fax, Copier, Scan, Spreadsheet, Answer Phones, Zimbra Email, Outlook Email, Process Real Estate applications on Trelis (Bridge) system, Process Real Estate applications on Versa system, Entered contracts into Enterprise and SoftPro Select system
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