Susan Ludwig

** ****** ******

Ingersoll, Ontario N5C 0C9

Cell: 548-***-****

adfntk@r.postjobfree.com

August 28, 2020

RE: PSC Reception Clerk

Dear Recruiter:

I would like to express my interest in the 3 month contract receptionist position at PSC Life Labs. I recently relocated to Ingersoll to be closer to family, and your opening presents an excellent opportunity. My broad range of skills make me a natural for this position. Here are some of my skill highlights:

Strong organization and planning skills

Excellent with time management and multi-tasking

Reliable, hard worker who is trustworthy

Ability to work independently or with a team

Computer proficient with MS Office

During my time working as an Administrative Assistant at Hauser Company Stores, I had the opportunity to develop my interpersonal, and communication skills. I have experience in billing, payment processing, and am committed to providing exceptional service.

I am open-minded, focused and always willing to learn new things. I have proven to be effective motivational, and a self starter. I enjoy brainstorming and coordinating efforts to achieve a common goal.

Please take a moment to review my enclosed resume and accompanying credentials. I would appreciate the opportunity to speak with you regarding my candidacy for the PSC contract receptionist role.

I’m looking forward to your response and thank you for your consideration.

Sincerely,

Susan Ludwig

SUSAN M. LUDWIG

13 Minler Street

Ingersoll, Ontario, N5C 0C9

Cell: 548-***-****

adfntk@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS:

Skilled in working calmly and efficiently in fast-paced, constantly changing circumstances

Comprehensive experience in a range of administrative, marketing, and retail sales environments providing exceptional customer service and developing a rapidly evolving user-friendly website to showcase products

Someone who takes ownership of her areas of responsibility and ensures duties are performed promptly and accurately

Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Proven multi-tasking and priority management expertise in order to meet strict deadlines

Experienced team leader and active team participant, who also works well where independent decision making is required

Someone who conscientiously accepts new challenges and works hard to meet corporate goals

Effective interpersonal skills, including the ability to interact well with people from diverse backgrounds and at all levels of an organization

A consummate professional with integrity, a commitment to quality, the drive to succeed, and a strong work ethic

SELECTED ACCOMPLISHMENTS:

Someone who goes the extra mile to ensure a job well done

Recognized by customers and senior management for sales achievements, as well as innovative problem solving and follow up to assure 100% customer satisfaction

Spearheaded the development of the corporate website www.hauserstores.com adding detailed features, catalogues, images, pricing, dimensions, fabric options, and other content to enhance sales

Launched and communicate as the only Online Sales Representative with many on-line store customers by telephone in addition to emails in order to provide them with an individual contact should they have any enquiries about specific products, enhancing corporate image

SUSAN M. LUDWIG

EMPLOYMENT EXPERIENCE:

1999 – 2020 Hauser Company Stores, Waterloo

ADMINISTRATIVE ASSISTANT

Managed and maintained the company’s website and ecommerce site, entering photos, digital images, data, and content to update the site, provide descriptions of furniture and accessories available, pricing, 3D catalogues, access to houzz.ca for professional designers, and am currently working on incorporating an international designer showcase as part of Hauser offerings

Coordinated advertising, sending images to build advertisements to newspapers and magazines

Created signs for trade shows, stores, and specials

Wrote press releases announcing newly available items to gain free publicity

Administered the budgets for store supplies and sales aids

Downloaded images for show products and create labels with pictures for the factory

Send purchase orders to suppliers for products, furniture, and accessories, following up on the status of the order to ensure on time completion

Prepared claims for damaged goods from suppliers, including pictures and information pertaining to the damaged pieces, following up on credits and warranties so that the correct process occurs

Kept the Sewing Department cushion binder up to date for inventory purposes

Managed the Refurbishing Binder, keeping it up to date with pricing for old furniture to be re-painted or having new cushions supplied

Administered sales promotion projects such as contests

Maintained the corporate mailing distribution lists

1999 – 2001 SALES CONSULTANT

Provided prompt, knowledgeable, and courteous service to customers at the Head Office store, advising them on style options, fabrics, colours, etc. to suit their budgets and tastes

Opened and closed the store and balanced cash and credit purchases

Designed signs for special sales and promotions

CHRONOLOGICAL EMPLOYMENT HISTORY

Blue Dog Bakery Café Waterloo MANAGER

Worldstar Jeanswear St. Jacobs MANAGER

Condor Roost Sports Bar Kitchener MANAGER

EDUCATION & PROFESSIONAL DEVELOPMENT:

SSGD, Business & General, John F. Ross Collegiate Institute

REFERENCES: Gladly supplied upon request

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