Sales Customer Service

KAYLA SMOTHERS

*.**********@*****.*** 504-***-**** Destrehan, LA 70047

PROFESSIONAL SUMMARY

I am an alumni of Belhaven University with a Bachelor of Science degree in Biology. I am currently attending Belhaven University to attain a Masters Degree in Health Administration. I have previous managerial experience in the food industry and also some associate level exprerience in retail. My work ethic and dedication is what sets me aside from other candidates. I have received recognition for my amazing work ethic and dedication. Most importantly, my ability to adapt to any environment, create a positive outcome, and being a college athlete who was able to overcome tough obstacles in life and school is what really makes me the best candidate for this job.

ACCOMPLISHMENTS

Collaborated with team of 3 to gather research in cancer biology and formulated a questionable cure for cancer within the group. Our group was selected to present this research to the Mississippi Academy of Sciences meeting.

I am formerly the Captain of the Belhaven Blazers Women's Basketball team. I was a student athlete for all five years of my college experience and throughout my entire life. I gained the NJCAA national athlete honors certificate both years at Delgado Community College and I was also a part of the FCA club for all of the schools I attended. During the summer time of attending school, I was a shift lead at Mooyah where I continued my role of leadership through a different, yet fast paced environment. I also earned a Dean's List certification upon graduating from Belhaven.

SKILLS

Organization

Supervision

Relationship development

Supervisory experience

Team building

MS Office

Customer service

Prioritizing and time management

WORK HISTORY

Hourly Supervisor / Walmart - Flowood, MS / 04.2018 - Current

Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.

Developed and implemented plans to maximize sales and meet or exceed goals and objectives.

Managed overstocking, restocking and inventory control procedures during an eight hour shift.

Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.

Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.

Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.

Hourly Supervisor / Mooyah - Metairie, LA / 10.2015 - 01.2018

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.

Enhanced training programs to strengthen employee knowledge and promote new managers from within.

Provided supportive link between external customers and internal operations.

Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

Built positive relationships with customers to increase repeat business.

Quickly and accurately counted drawers at start and end of each shift.

Cashier / Chipotle - Harahan, LA / 05.2014 - 10.2015

Operated cash register for cash, check and credit card transactions with 100% accuracy.

Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Restocked, arranged and organized merchandise in front lanes to drive product sales.

Assisted customers by answering questions and fulfilling requests.

EDUCATION

Destrehan High School - Destrehan, LA / 05.2013

High School Diploma

Graduated with 3.5 GPA

Received a basketball scholarship

Xavier University of Louisiana - New Orleans, LA

Bachelor of Science: Public Health

Belhaven University - Jackson, MS / 12.2018

Bachelor of Science: Biology

Graduated with 3.5 GPA

Minored in Business Administration

Elected Captain of the Belhaven Women's Basketball team.

Belhaven University - Jackson, MS / Expected in 12.2021

Master of Science: Health Administration

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