Social Media Customer Service
Resume:
Kayla Mascis
Litchfield Park, AZ. 85340
*********@*****.***
PROFILE
Accomplished and energetic Merchandising/Management Developer with a solid history of achievement in Customer Service, Marketing, Merchandising, and Retail Management. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include social media marketing platforms, management skills, merchandising, buying, customer service and developer.
EXPERIENCE
Flight Attendant, Mesa Airlines, Phoenix, AZ. — 2018-2020
Dependable flight attendant with experience in domestic and international flights.
Skilled in customer service and hospitality to provide optimal flight experience for
passengers. Possesses CPR, AED, and First Aid certification as well as aircraft training in CRJ-900, CRJ-700, CRJ-200, E145, and E175 to adapt and succeed in both expected job duties and emergency situations as a professional airline employee.
Key Holder, Diane’s, Scottsdale, AZ. — 2018-2018
Responsible for opening and closing a store. Include handling operational procedures, assisting cashiers, providing customer service, supervising staff, setting alarms, and keeping the entry area clean and organized.
Marketing Host, OMNIA NIGHTCLUB, San Diego, CA. — 2016-2017
Promoted Marketing content for venue via social media. Outreach for meeting clientele and booking parties. Reached goals as a team and individually which resulted in double commission every pay period.
Assistant Store Manager, Abercrombie Kids, San Diego, CA. — 2016-2017
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints. Monitor sales activities to ensure that customers receive satisfactory service and quality goods. Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Inventory stock and reorder when inventory drops to a specified level. Instruct staff on how to handle difficult and complicated sales. Estimate consumer demand and determine the types and amounts of merchandise to be sold. Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
Formulate pricing policies for merchandise, according to profitability requirements.
Intern, Louis Vuitton, NY Fashion Week, Manhattan, NY. — 2015-2015
Researched trends and current fashions, buys fabrics and pulls together accessories to complement created pieces. Assist with fabric cutting and sewing, pattern making and setting up showrooms.
Intern, BCBG, LA Fashion Week, Los Angeles, CA. — 2014-2014
Researched trends and current fashions, buys fabrics and pulls together accessories to complement created pieces. Assist with fabric cutting and sewing, pattern making and setting up showrooms.
Brand Rep, Abercrombie & Fitch, Temecula, CA. — 2011-2015
Model brand inventory, perform marketing and promotions of company product and work as a team to create an engaging and inclusive customer experience. Maintain an open and friendly demeanor and utilize outstanding interpersonal skills to build rapport with customers of all ages, personalities, cultures, and backgrounds.
Brand Rep, Hollister, Temecula, CA. — 2009-2011
Model brand inventory, perform marketing and promotions of company product and work as a team to create an engaging and inclusive customer experience. Maintain an open and friendly demeanor and utilize outstanding interpersonal skills to build rapport with customers of all ages, personalities, cultures, and backgrounds.
EDUCATION
Fashion Institute of Design and Merchandise, Los Angeles, CA. — BA, 2014
SKILLS
Experienced management professional who consistently delivers high-quality results-focused on retail management content, customer service, and safety. In-depth knowledge of social media marketing with expertise in identifying emerging market trends. Offers an extensive background in all aspects of marketing, merchandising, and management, easily moving from vision and strategy to hands-on implementations. High-energy, organized, highly effective in project and personal management and market trend.
REFERENCES
Catherine Houst: 571-***-**** Mark Mascis: 720-***-**** Drew Williamson: 702-***-****
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