CLYNTON LEE STEPHENSON

adfntc@r.postjobfree.com CELL: 984*******

adfntc@r.postjobfree.com

OBJECTIVE

Seeking an opportunity for

professional challenge and growth to

support and enhance co-operative

objectives of the company

SKILLS

•Good Organizer

•Good Time Management

•Good interpersonal and relationship

building skills

•Excellent communication

•Problem Solving

CONTACT

adfntc@r.postjobfree.com

Cell: 984*******

EXPERIENCE

SR. ORDER FULFILLMENT SPECIALIST •

TRIMBLE INFORMATION TECHNOLOGIES INDIA PVT LTD

DEC 2015 – MAY 2018

Support and enhance the Order Management process.

Process incoming orders according to established guidelines.

Raise Internal Order Requisition.

Interface with Sales Support, Customer Service and customers to fulfill order requirements.

Discuss deviations with supervisor for resolution or endorsements.

Enter purchase orders with factories or supplier as appropriate.

Initiate any change orders when necessary.

Update order status and data in the order management system.

Provide timely order acknowledgement and response to order enquiry.

Any other tasks as assigned from time to time including shipping documents related to customs clearance for various countries

2

SR.CLIENT RELATIONSHIP ASSOCIATE

TRIMBLE INFORMATION TECHNOLOGIES INDIA PVT LTD

JAN – 2008 TO DEC - 2015

• Accountable for managing the Customer Operations like Account Management, Customer services, Cancellation, Maintenance, and Co-ordination between Client and Field Technicians and also with the various teams associated with a particular task via phone or emails.

• Deft in maintaining B2B relationships between the clients and identifying vendors requirements of the clients; passed the feedback to appropriate teams for modification in design of the device profile as desired/ required by the customer

• Deftly managing the process as per the agreed SLA; providing Customer Support as mentioned above

• Performing day-to-day end user support which include, responding to help desk ticket and Vendors to coordinate user requests assigned by the helpdesk

• Providing solutions to their all IT related queries and working as First point of contact, handling Escalations, Customer Queries related to their account

• Conducting regular meetings, trainings to ensure the process adherence, meetings with the managers etc to ensure smooth functioning of the process

• Providing customer support and ensuring maximum

customer satisfaction through achieving delivery & service quality norms. Generating reliable reports and presenting the same to the higher management

• Adroit in handling business development activities, enhancing productivity and implementing service strategies according to the set targets and actively involved in controlling service deliverable as per given TAT.

3

SR. TECHNICAL SUPPORT REPRESENTATIVE

TIME UK

JAN – 2007 TO DEC 2007

• Was responsible for handling technical calls for UK based BT customers

• Mentored other teams

• SPOC for customer escalations.

CUSTOMER SERVICE REPRESENTATIVE

SUTHERLAND GLOBAL SERVICES

JAN 2006 TO DEC2006

•Was responsible for solving customer queries on their package purchased, billing, and other miscellaneous queries.

•Was awarded the best performer

CUSTOMER SERVICE REPRESENTATIVE

HSBC – BANGALORE

MAY 2004 TO DEC 2005

•Manage large amounts of incoming calls

•Identify and assess customers’ needs to achieve satisfaction

•Build sustainable relationships and trust with customer accounts through open and interactive communication

•Provide accurate, valid and complete information by using the right methods/tools

•Meet personal/customer service team and call handling quotas

•Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, Keep records of customer interactions, process customer accounts and file documents

•Follow communication procedures, guidelines and policies

•Take the extra mile to engage customers

4

TECHNICAL SUPPORT REPRESENTATIVE

ITC INFOTECH (CLI3L) – BANGALORE

FEB 2003 TO MAY 2004

•Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;

•Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;

•Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;

•Diagnose and resolve technical hardware and software issues involving internet connectivity,

•Research required information using available resources;

•Follow standard processes and procedures;

•Identify and escalate priority issues per Client specifications;

•Redirect problems to appropriate resource;

•Accurately process and record call transactions using a computer and designated tracking software;

•Offer alternative solutions where appropriate with the objective of retaining customers;

•Follow up and make scheduled call backs to customers where necessary;

•Stay current with system information, changes and updates EDUCATION

Bachelor of Commerce

Madurai Kamraj University

Contact this candidate