Sales Manager

RHONDA PARCHMAN 806-***-****

Dependable Administrative Sales Manager bringing quality experience and a willingness to take on added

responsibilities to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced

complex problem solving skills. A Recruiter and Talent Seeker who goes above and beyond basic

administrative tasks, and takes on multiple projects at once. Excellent work ethic and strength in boosting

company morale. Administrative Talent - coordinating daily duties along with maintaining Customer Service as

#1.

PROFESSIONAL SUMMARY

SKILLS

Efficient multi-tasker Customer service-oriented Organized Quick learner

Staff recruiting and retention Superb interpersonal skills Background checks Payroll processing

Exit interviews Time management Spreadsheets Typing speed 65WPM

Persuasive Negotiator Sales proposal creation Conflict resolution HR Management

Deadline-oriented Intuit QuickBooks Strategic planning Recruitment /Talent Acq.

Vendor sourcing and negotiations Multi-operations management Contract management

Personnel Management Accounts Payable and Receivable MS Windows proficient

President's Club Award Energetic and driven

WORK HISTORY

Mark Trent Services, LLC., 01/01/2019 to Present

Office Manager, Malaga, NM

Manage Office and oversee 6 full time Vendors, Order Supplies, billing (ap/ar), budgeting annual spending,

etc. other duties include: Compiling all necessary paperwork to send on a daily basis to Customers. Creating

Invoices and submitting them through Open Invoice for WPX Energy. Work with Safety Co. to make sure PEC

is current. Scheduling of Training and Hotels for Vendors as needed. Daily: Filing, Scanning, Faxing,

Answering Phones.

Yoakum County (Criminal District Attorney), 09/2015 to 07/2018

Office Manager/ Legal Assistant, Plains, TX

Manage Office and oversee 2 full time employees and 1 part time employee. Order Supplies, billing (ap/ar),

budgeting annual spending, etc. Legal Assistant: creating and preparing legal documents for District Court.

Compiling all necessary paperwork to send on a daily basis to other attorneys. Creating Warrants/Subpoenas,

and all paperwork for arrests and seizures on pending cases. Daily Filing, Scanning, Faxing, Answering

Phones.

NOV Wilson, (Distribution NOW), 09/2014 to 09/2015

Electrical CSR- Goldsmith, TX

Customer Service Coordinator for Electrical Dept. in Oxy Warehouse, Entering orders into SAP and ordering

parts through current vendors. Also pulling stock to fulfill orders and maintaining stock in Warehouse.

Invoicing all orders daily, Filing, Scanning, Faxing, Answering Phones, taking orders by phone and at parts

counter.

Swift International, 07/2014 to 09/2014

(Contract with Hess Corp.)

Contracts Administrator Assistant- Seminole, TX

4 to 8 week Contract

Draft Amendments for Original Contracts

Contact the Suppliers for any updated Information pertaining to the business and Contracts.

Use of SAP/ARIBA/MSWORD/OUTLOOK/INTERNET

Constant contact with the Legal Dept for any support needed to update Amendments to Contracts.

Upload all Amendments to Certain Folders in Job Location thru email, scans, etc.

Customer Service, Use of phone systems, and Computers, Scanners, Faxes,etc.

Sales/CSR, 09/2013 to 03/2014

Pronto Staffing, - Cleburne, TX

Partnered successfully with Management and Staff to produce Quality Sales and Services.

Exceeded company objectives with Great Customer Satisfaction and Services.

Worked directly with all staff, management, and customers to achieve financial wins.

Created new revenue streams through networking and sales.

Negotiated prices, terms of sales and service agreements.

Contacted new and existing customers to discuss how their needs could be met through specific products

and services.

Quoted prices, credit terms and other bid specifications.

Identified prospective customers by using business directories and following leads from existing clients.

Created strategic brand building events to expand the current product portfolio.

Prioritized tasks and projects to meet tight deadlines.

Attended monthly sales meetings and quarterly sales trainings.

Prospected and conducted face-to-face sales calls with business executives and directors throughout

assigned territory.

Built relationships with customers and the community to promote long term business growth.

Developed and facilitated job recruitment fairs.

Tracked key dates and deadlines and maintained specific personnel lists.

Promptly corresponded with all applicants and coordinated and conducted interviews.

Posted positions through approved recruitment channels.

Branch Manager, 10/2012 to 02/2013

SOS Employment Group – Cleburne, TX

Partnered successfully with Management and Staff to produce Quality Sales and Services.

Exceeded company objectives with Great Customer Satisfaction and Services.

Worked directly with all staff, management, and customers to achieve financial wins.

Created new revenue streams through networking and sales.

Negotiated prices, terms of sales and service agreements.

Contacted new and existing customers to discuss how their needs could be met through specific products

and services.

Quoted prices, credit terms and other bid specifications.

Identified prospective customers by using business directories and following leads from existing clients.

Created strategic brand building events to expand the current product portfolio.

Prioritized tasks and projects to meet tight deadlines.

Attended monthly sales meetings and quarterly sales trainings.

Prospected and conducted face-to-face sales calls with business executives and directors throughout

assigned territory.

Built relationships with customers and the community to promote long term business growth.

Developed and facilitated job recruitment fairs.

Tracked key dates and deadlines and maintained specific personnel lists.

Promptly corresponded with all applicants and coordinated and conducted interviews.

Posted positions through approved recruitment channels.

Converted employee status from temporary to permanent.

Addressed all employee harassment allegations, work complaints and other concerns.

Area Sales Manager, 05/2008 to 10/2012

SOS Employment Group – Hobbs NM

Closed an average of 20 sales calls each quarter.

Developed quarterly and annual sales department budgets.

Reviewed operational records and reports to project sales and determine profitability.

Contacted customers by phone and email in response to inquiries.

Promptly resolved all customer requests, questions and complaints.

Built relationships with customers and the community to establish long-term business growth.

Negotiated prices, terms of sales and service agreements.

Contacted new and existing customers to discuss how their needs could be met through specific products

and services.

Identified prospective customers by using business directories and following leads from existing clients.

Created strategic brand building events to expand the current product portfolio.

Prioritized tasks and projects to meet tight deadlines.

Attended monthly sales meetings and quarterly sales trainings.

Built relationships with customers and the community to promote long term business growth.

Owner, 09/2007 to 01/2010

Hobbs Water Mart – Hobbs NM

Continually provided exceptional service to customers by being friendly, knowledgeable and

accommodating.

Set up storeroom and work areas to allow easy access to stock items.

Accurately recorded sales, made correct change and prepared charge slips for guests.

Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.

Upsold products when appropriate.

Received and unloaded incoming shipments.

Thoroughly cleaned and sanitized work area including mopping and sweeping, washing display cases,

wiping down prep areas and equipment, washing utensils and dismantling and cleaning machinery.

Conducted product inventory.

Obtained customer payment promptly and politely.

Processed accounts payable for 6 employees.

Entered financial data into the company accounting database to be verified and reconciled.

Generated invoices upon receipt of billing information and tracked collection progress.

Tracked financial progress by creating quarterly and yearly balance sheets.

Streamlined daily reporting information entry for efficient record keeping purposes.

Managed and responded to all correspondence and inquiries from customers and vendors.

Established a QuickBooks accounting system to reflect accurate financial records.

Reconciled company bank, credit card and line of credit accounts.

Communicated with customers to identify and resolve outstanding payments.

Developed monthly, quarterly and annual profit and loss statements and balance sheets.

Branch Manager, 08/2005 to 11/2007

SOS Employment Group – Hobbs NM

Partnered successfully with Customers, Staff, and Home Office

Trained, coached and mentored staff to ensure smooth adoption of new programs and operations.

Developed and rolled out new policies and training strategies

Increased profits by 60% in one year through restructure of business line. (2006 earned the Branch

Quality Award & Branch Team Member Award with a trip to San Diego CA for having the most improved

branch in GP$)

Networked with industry contacts, association memberships and associates.

Staffing Manager, 01/2004 to 02/2005

SOS Employment Group – Hobbs NM

Strong leader of customer support staff.

Updated customer orders from start to finish in an accurate and timely manner.

Effective liaison between customers and internal departments.

Maintained accurate records of past due customer account activity.

Developed highly empathetic client relationships and earned a reputation for exceeding service standard

goals.

Managed work-flow to exceed quality service goals.

Trained staff on operating procedures and company services.

Promptly responded to inquiries and requests from prospective customers.

Solved un-resolved customer issues.

Met all customer call guidelines including service levels, handle time and productivity.

Adhered to all confidentiality requirements at all times.

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Scanned documentation and entered into the database.

Produced monthly reports using advanced Excel spreadsheet functions.

Organized forms, made photocopies, filed records and prepared correspondence and reports.

Added new material to file records and created new records.

Recorded and filed employee benefit, salary and annual evaluation information.

Conducted background checks on candidates by obtaining information from law enforcement officials,

previous employers and references.

Captured key feedback from employees during exit interviews.

Addressed and resolved general payroll-related inquiries.

Identified development opportunities and succession gaps.

Implemented a tracking database for employee professional development and licensure renewal credits.

Coordinated employment offers with management and extended offers to selected candidates.

Entered personnel and subcontractor data into a central database.

Reviewed and confirmed that all final paid hours corresponded with timesheets and state laws.

Evaluated timecards for accuracy on the regular and overtime hours.

Sent notices to employees and subcontractors regarding expiring documentation.

Completed employee employment verifications and unemployment paperwork in a timely manner.

Edited job position announcements before authorizing a post.

Coordinated and conducted new hire pre-interviews.

Assisted management staff in annual year-end processes and data audits.

Accurately prepared government compliance reports and proposal requests for employee data.

EDUCATION/ CERTIFICATIONS

High School Diploma: 1991 - Denver City High School - Denver City TX

General Studies, 1993-1994 - New Mexico Junior College - Hobbs NM (12 Credit Hours)

Quickbooks and General Accounting, 2008 - New Mexico Junior College

H2S Certification 10/2014

Defensive Driving 10/2014

Forklift Certified 10/2014

SAP Training Courses through “DNOWU” and DNOW’s one on one training

Open Invoice

PEC / TPC ALERT

Contact this candidate