Front Desk Customer Service
Resume:
Katherine Penate
*************@*****.***
Objective:
To obtain a position where I may utilize my professional skills and background
Experience
Febuary 2020-Present
Bank of America- Call Center Rep
• Working in a fast paced call center environment
• Answering calls for clients who needs help on day to day banking
• Earning incentives on daily numbers and reports
March 2018- June 2019
At Home HealthCare- CNA
• Attending clients for their daily activities, such as bathing and feeding and errands
• Making daily reports of the clients
• Working with families and company’s nurse to improve independence for the clients
October 2016- January 2018
Rob Levine and Associates-Intake specialist/ receptionist
• Working in a fast paced call center environment.
• Taking incoming calls for clients for personal injury, social security disability and veterans benefits
• Gaining incentives per client signing based off of evaluations. June 2015-December 2016
YMCA - Front desk receptionist
• Answering phone calls in a orderly but fast paced manner from members and non members
• Upselling many memberships to new members and walk ins
• Filing and computer work as well as planning activities for the facility
• Informing and giving knowledge for proper usage of gym, pool and other exercising equipment and membership benefits Other skills:
• Bilingual (English and Spanish)
• Certified in Computer Basics with North Star
• Management skills
• 10 years of customer service and sales
• Writer for Vocal Media and part of a freelance team called MediocreMom
*References given upon request
Contact this candidate