A B O U T

I am an experienced assistant manager seeking a full-time position in

the field of healthcare account where I can apply my knowledge and skills for continuous improvement.

WORK E X P E R I E N C E

ASSISTANT MANAGER

EXL Philippines June 2019 - June 2020

Monitoring employee productivity and providing constructive feedback and coaching

Oversees the day-to-day performance of employees (quality scores, escalations, schedule, etc.)

Identifying and applying career advancement opportunities Helping to resolve employee issues and disputes

SUBJECT MATTER EXPERT/TRAINER

EXL Philippines Jan 2019 - May 2019

Guide other team members on the project to ensure the content is accurate

Resolve issues relevant to project deliverable(s) within their area of expertise

Provide input into and execute user documentation and training material.

DOB: January 31, 1991

Age: 29

Sex: Female

Civil Status: Single

Religion: Catholic

Nationality: Filipino

P E R S O N A L I N F O

CRISTINA

SIATAN

P H R N, U S R N, C L S S Y B

Team Leader * * * * *

Subject Matter Expert. * * * * *

Trainer * * * * *

Computer Savvy * * * * *

Communication Skills * * * * *

People Management * * * * *

P R O F E S S I O N A L S K I L L S

UTILIZATION NURSE CONSULTANT

EXL Philippines Mar 2018 - Dec 2019

Review medical records to verify if surgery is considered as medically necessary

Communicate with health care providers in giving final determination of requested procedures

Collaborate with Medical Directors to further evaluate if the case was processed correctly

CSR / ESCALATION AGENT / INVENTORY AGENT

Expert Global Solutions Nov 2013 - Feb 2016

Take calls from different healthcare provider and assist them with their claim status

Filter agent’s documentation before sending onshore Receive escalated calls if supervisor is not available WORK E X P E R I E N C E

E D U C A T I O N

BACHELOR OF SCIENCE IN NURSING

San Juan De Dios College 2007 - 2011

Las Pinas National High School 2003 - 2007

Manuyo Elementary School 1997 - 2003

R E F E R E N C E

Jane Kimberly Panonce

Lead Assistant Manager at EXL 092********

Mark Christian David

Assistant Manager at EXL 091********

Deah Jade Arellano

Assistant Manager at EXL 092********

CLINIC NURSE

Blue Star Lying In Dec 2011 - June 2013

Provide medications to mothers and newborns

Assess patient’s vital signs and observe for any complications in delivery

Assist RM on duty in delivery

PRIVATE DUTY NURSE

Dec 2011 - June 2013

Vital signs checking (changes and alterations documented) Administration of medications and treatments (as pre ordered by physician)

Changes dressings, bandages and contraptions as prescribed Documentation of patient’s condition and pointing out significant changes, to be reported to the physician and to the families Assisting patients to become independent

HEMODIALYSIS NURSE

Medical Center Paranaque July 2012 - Jan 2013

Checking and recording patients’ vitals before, during, and after dialysis treatment

Monitoring patients during dialysis treatment to identify any adverse reactions

Promptly notifying the appropriate medical practitioner of any problems that occur during dialysis treatments

Educating patients on dialysis treatment options, kidney disease management, as well as suitable nutrition and exercise regimens

C O N T A C T

P: 091*-***-****

E: adfnqp@r.postjobfree.com

A: 736 Tramo St. Manuyo Uno

Las Pinas City

Creative spirit

Reliable and professional

Organized

Time management

Team player

Fast learner

Motivated

P E R S O N A L S K I L L S

Contact this candidate