Assistant Manager
Resume:
A B O U T
I am an experienced assistant manager seeking a full-time position in
the field of healthcare account where I can apply my knowledge and skills for continuous improvement.
WORK E X P E R I E N C E
ASSISTANT MANAGER
EXL Philippines June 2019 - June 2020
Monitoring employee productivity and providing constructive feedback and coaching
Oversees the day-to-day performance of employees (quality scores, escalations, schedule, etc.)
Identifying and applying career advancement opportunities Helping to resolve employee issues and disputes
SUBJECT MATTER EXPERT/TRAINER
EXL Philippines Jan 2019 - May 2019
Guide other team members on the project to ensure the content is accurate
Resolve issues relevant to project deliverable(s) within their area of expertise
Provide input into and execute user documentation and training material.
DOB: January 31, 1991
Age: 29
Sex: Female
Civil Status: Single
Religion: Catholic
Nationality: Filipino
P E R S O N A L I N F O
CRISTINA
SIATAN
P H R N, U S R N, C L S S Y B
Team Leader * * * * *
Subject Matter Expert. * * * * *
Trainer * * * * *
Computer Savvy * * * * *
Communication Skills * * * * *
People Management * * * * *
P R O F E S S I O N A L S K I L L S
UTILIZATION NURSE CONSULTANT
EXL Philippines Mar 2018 - Dec 2019
Review medical records to verify if surgery is considered as medically necessary
Communicate with health care providers in giving final determination of requested procedures
Collaborate with Medical Directors to further evaluate if the case was processed correctly
CSR / ESCALATION AGENT / INVENTORY AGENT
Expert Global Solutions Nov 2013 - Feb 2016
Take calls from different healthcare provider and assist them with their claim status
Filter agent’s documentation before sending onshore Receive escalated calls if supervisor is not available WORK E X P E R I E N C E
E D U C A T I O N
BACHELOR OF SCIENCE IN NURSING
San Juan De Dios College 2007 - 2011
Las Pinas National High School 2003 - 2007
Manuyo Elementary School 1997 - 2003
R E F E R E N C E
Jane Kimberly Panonce
Lead Assistant Manager at EXL 092********
Mark Christian David
Assistant Manager at EXL 091********
Deah Jade Arellano
Assistant Manager at EXL 092********
CLINIC NURSE
Blue Star Lying In Dec 2011 - June 2013
Provide medications to mothers and newborns
Assess patient’s vital signs and observe for any complications in delivery
Assist RM on duty in delivery
PRIVATE DUTY NURSE
Dec 2011 - June 2013
Vital signs checking (changes and alterations documented) Administration of medications and treatments (as pre ordered by physician)
Changes dressings, bandages and contraptions as prescribed Documentation of patient’s condition and pointing out significant changes, to be reported to the physician and to the families Assisting patients to become independent
HEMODIALYSIS NURSE
Medical Center Paranaque July 2012 - Jan 2013
Checking and recording patients’ vitals before, during, and after dialysis treatment
Monitoring patients during dialysis treatment to identify any adverse reactions
Promptly notifying the appropriate medical practitioner of any problems that occur during dialysis treatments
Educating patients on dialysis treatment options, kidney disease management, as well as suitable nutrition and exercise regimens
C O N T A C T
E: ********.******@*****.***.**
A: 736 Tramo St. Manuyo Uno
Las Pinas City
Creative spirit
Reliable and professional
Organized
Time management
Team player
Fast learner
Motivated
P E R S O N A L S K I L L S
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