Marketing Manager Customer Service

Nicole Romero

**** ***** ***** **. **. Albuquerque, New Mexico 87120 505-***-**** ****************@*****.*** EDUCATION

● UNIVERSITY OF NEW MEXICO August 2014- December 2018

● Graduate of Business Administration at Anderson School of Management o Concentration: Marketing

o Minor: Psychology

KNOWLEDGE.

● Adobe: Photoshop, Lightroom and Premier

● Microsoft Office: Word, Excel, Outlook and Powerpoint

● Professional Photography: Canon T7i and Green Screen Studio

● Marketing Platforms: Hubspot, Mailchimp, Klaviyo, Google Analytics WORK EXPERIENCE

● HARRIGAN'S HYDROPONICS AND SUPPLY January 2020- Present

Marketing Manager

Worked on Marketing Campaigns with the Owner/Founder to provide Brand Awareness.

Took and edited pictures for website using professional camera and Adobe software.

Implemented advertising techniques: Email campaigns using mailchimp

Helped design website including Layout, Landing page, Blogs and Pictures

Learned about the Company's Supply Chain and Operations.

● FLEMING’S PRIME STEAKHOUSE May 2019- January 2020

Server/ Banquet Server

– Accurately took orders and gave exceptional customer service.

– Met or exceeded sales goals for nightly shifts and had repeat customers that requested my section.

– Have won multiple competitions by selling seasonal promotional items.

– Adapted to every type of customer using interpersonal and public speaking skills.

● RUTH’S CHRIS PRIME STEAKHOUSE May 2016- May 2019 o Server/ Banquet Server/ Trainer/ Sales Manager Assistant

– Guided potential and loyal customers through menu and room options and discussed prices of different private dining packages.

– Set up Private Dining room to accommodate the needs and wants of the customer.

– Executed banquets that consisted of business meetings, presentations, bridal/baby showers, bachelor/bachelorette dinners, weddings and formal dinners.

– Was able to communicate well with guests to ensure their entire visit was comfortable.

● VINTAGE 423 June 2014- May 2016

o Server/ Cocktail server

– Guided guests through the menu, spoke of nightly specials and made recommendations.

– Made wine suggestions to compliment the guests entree choice to enhance their experience.

– Worked in a fast paced environment which required quick multi tasking skills. HIGHLIGHTS

o Works well under pressure o Able to adapt to any situation o Exceptional communication skills o Accurate and detail-oriented o Proficient salesperson o Dependable and loyal

o Responsible and trustworthy o Organized and alert

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