Customer Service Food

CURRICULUM VITAE

MOHAND MOHAMED SHAHBR

MOBILE: 050-*******

EMAIL: *******.******@*****.***

Dubai – U.A.E

WAITER SUPERVISOR

OBJECTIVES:

I am an outgoing and enthusiastic person who enjoys working in the food and drink sector. I feel that I have excellent communication skills and enjoy working with different people each day. I pride myself on providing the best customer service that I can and I like to make sure that my customers come back because of the experience they have had. PERSONAL EXPERIENCE:

Assign supervisor with Al Mandaloun Lebanese Restaurant, DIFC Dubai UAE

(January 2017 to present)

Assign Captain Order with Al Mandaloun Lebanese Restaurant, DIFC Dubai UAE

(2014 – 2016 )

Waiter Supervisor with Fayruz Lebanese Restaurant Cairo, Egypt (2012-2014) DUTIES & RESPONSIBITIES:

Explain various dishes on the menu to patrons and make recommendations

Take orders and relayed the same to kitchen staff

Ensure simultaneous preparation of all orders for a single table and serve in professional manner

Inform patrons of each day specials

Describe meal constituents and cooking methods to patrons

Prepare list of overall meal costs along with sales taxes

Stock service areas with supplies such as coffee, food, tableware, and linens

Calculate meal costs and add taxes for final bill calculation

Receive debit/credit card and cash payments

SPECIAL SKILLS:

Welcoming guest

Demonstrating menu knowledge

Answering questions

Up selling specialty items

Describing dishes

Taking orders(beverages and food)

Handling complaints

Ensuring guest satisfaction

Ability to work under pressure

A warm and approachable person

Good interpersonal skills

Ability to work effectively in a team

PERSONAL DETAILS:

Gender : Male

Date of birth : 25-01-1991

Marital Status : Single

Nationality : Egyptian

Passport No : A13009027

Visa Status : Employment Visa

Language : English & Arabic

EDUCATION:

PIC certified (Dubai)

Tertiary-College Level

Bachelor science in tourism and Hotels

Arab Republic of Egypt

Graduate 2008-2012

DECLARATION:

I certify that the above information is true and correct to the best of my knowledge and ability. If given the chance to serve you. I assure you that I will execute my duties for the total satisfaction of my superior

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