Manager Program
Resume:
Robert Moore Jones, PMP
Lawrenceville, GA 30043
***********@***.***
https://www.linkedin.com/in/bob-jones-6118825/
Career Chronology:
Sr. Program Manager, Invesco 10/2019-Present
Serving in a senior consultative Program Management (PgM), Sr. Project Management and SAFe/Release Train Engineer role within Engineering Distribution with accountability and oversight to three global technology domains:
-CRM and Sales Enablement
-Marketing Automation and Enablement
-Data Analytics and Insights
Also serving as PgM for the Infrastructure Migration program.
Sr. Project/Program Manager, Mindtree LTD - Delta Airlines 5/2015-9/2019
Served as Sr. PM in the Channels Program Management delivering two major multi-year Saleforce implementation programs as well as Emails Migration to Twilio, Extend Premium Upsell Personalization Salesforce migration/implementation, Enterprise Notifications Hub and Cisco Collaboration programs. Served as Sr. PM for Virtual Assist-Chat Bot, Phoenix Customer Care Salesforce implementation / migration, CNS IROP Stability expansion as well as the DC/DR program’s single point of contact for the 11 applications in the Enterprise Notifications System portfolio. Also served as Sr. PM for the Mass Compensation Notification project and served as Sr. Program/Project Manager for the Mercury programs that implemented enterprise arbitration for all notifications to customers, employees and vendors. Managed all infrastructure and applications program/program work.
Sr. Program Manager, Portfolio Management COE Leader, The Home Depot 7/2013-5/2015 Served as leader of the PMO in the IT Business Analytics Portfolio Management COE Leadership role within the EDW/BI/Big Data/Business Analytics Enterprise Information Services department. Served as Resource Manager responsible for directing all PM and PgM activities. Transformed the portfolio/program management from poor/unreliable performance to excellent/consistent/reliable program delivery.
Senior Management Consultant, Marta PMO 2/2012-7/2013
Served as Sr. Program/Project Manager managing multiple programs and projects, including Trapeze Full Suite Upgrade; Enterprise Vault Upgrade; ArcGIS 10.1 Upgrade; Database Audit Vault Implementation for HR/Payroll, HR/Personnel, and Finance/GL; and, Exchange 2010 Upgrade.
Atlanta Public Schools (APS) 10/2008-2/2012
December, 2011 – March, 2012: Served as Director of IT Services and Delivery leading Field Support, Desk-Side Support, Help Desk, IT Asset Management, and the IT “School Reform Teams” (SRT) Integration Account Management teams.
August, 2011 – December, 2011: Served as IT Director of Operations/Infrastructure leading the Network; the Data Center; the Storage, Server, and Backup; the Telecomm/Voice; & the AD/Email teams.
June, 2009 – August 2011: Served in a Senior Management Consulting role in Program/Project Implementation Delivery Management.
October, 2008 - June, 2009: Served in a Senior Management Consulting role in leading process improvement initiatives for the APS Finance Dept. working with all APS departments, including Transportation, Security, Nutrition, Facilities, Purchasing, IT, Finance and Accounting, External Programs, Title I, Educational Curriculum, School-Based Services, and Internal Audit.
Senior Project / Program Manager for AT&T / Mobility 6/2008-10/2008
Served in Sr. Program/Project Mgt. delivery role for EDI / DITREX implementations. Also served as Program Manager for entire DITREX EDI team concurrent with serving in the Business Analyst role for several of the projects for which I also served as PM. Also served on the On Boarding Senior Delivery Mgt. team responsible for integrating new internal/external client-to-middleware applications.
Senior Project Manager for InterContinental Hotels Group (IHG) 3/2008-6/2008
Served in project leadership role for the Holiday Inn Global Repositioning efforts, which entailed total web rebranding and solution implementation for IHG's flagship brands.
Senior Management Consultant, Marta PMO 8/2007-3/2008
Served in a senior management consulting role and led the development, implementation and training of the PMO Methodology and Framework. Participated in the implementation team that “stood up” the PMO. Assisted in the configuration and integration of HP’s Portfolio and Program Management (PPM) with the PMO Methodology and trained the PMs on PPM.
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Senior Project Manager / Delivery Manager, AT&T / BellSouth / Wireline 1/2007-7/2007
Served Online Markets Web Delivery group as Delivery Manager for various enhancement projects in the BellSouth.com Servicing domain. (Immediately prior to AT&T merger)
Served as Delivery Manager for various projects in AT&T Web Delivery Online Markets Southeast.
Senior Project Manager / Prime Integrator, Genuine Parts Company (GPC) 1/2006-1/2007
Served as Sr. Project Manager / Prime Integrator in field operations IT development and support.
B2B EDI Senior Manager, UPS Supply Chain Solutions 6/2005-1/2006
Served in Sr. Manager role for UPS-SCS B2B EDI Mercator and Gentran development and production support teams, managing 13 direct reports plus contract resources in 24x7 support environment.
Senior Project Manager, SunTrust Bank 11/2004-6/2005
Served as Sr. Project Manager for Enterprise IS managing implementation of SalesForce.com for SunTrust’s Business Banking line of business.
Senior Project Manager, UPS Supply Chain Solutions 08/2004-11/2004
Served as Program Manager for Request For Movement responsible for managing multiple projects
Senior Project Manager/Account Team Director, USMotivation (Monster.com) 05/2004-08/2004
Served as Project Manager for the implementation of USM’s proprietary software products for marketing incentives programs in select USM clients, including Graybar, Volvo, Karastan, Office Depot, Southwire, Georgia Marble, GE, Xerox, Diebold, Mohawk, & Southern Company.
Senior Project Manager, The Home Depot Corporate Headquarters 01/2004-05/2004
Served as Project Manager for Expo.com and HomeDepot.ca eBusiness projects.
Senior Project Manager, Delta Technologies (DT) and Delta Airlines (DL) 10/2002-01/2004
Served as Release Manager for Revenue Pipeline program.
Senior Management Consultant, AT&T / Cingular Wireless 11/2001-10/2002
Served on leadership team for strategic transformation of merged wireless companies’ IT functions. Reported to VP, Operations in a Chief-of-Staff capacity.
Provided leadership and support for 10 strategic initiatives (11/01-7/02):
Provided implementation delivery management services for multiple programs/projects (7/02-10/02).
Program Technology Lead / Senior Project Manager,
Randstad North America (international staffing), corporate headquarters 01/2001-11/2001
Served as Project Manager for PeopleSoft implementation projects.
Director of Corporate Systems, ING Americas, 03/2000-12/2000
Directed PeopleSoft Financials team.
IT Manager, Norrell/Interim/Spherion Corporation (Headquarters) 01/1997-02/2000
06/99-02/00: Served as Consolidation Planning Manager for conversion of front/back office applications, including PeopleSoft HRMS/Financials, Norpay Pay/Bill, and BOSS Front Office systems.
04/98-10/99: Served as Senior Project Manager for Core Systems Y2K Remediation.
01/97-04/98: Served as Senior Business Analyst for Core Systems PeopleSoft Financials implementation.
President/Founder, Natural Information Solutions, Inc. (NIS)
(Sub-Chapter “S” corp.) Providing IT services, such as project management; systems analysis; application
software development; software package implementation; marketing and recruiting for consulting firms and
client companies. (NIS contract engagements are available on request.)
Transmark, USA (aka Landmark Insurance Services, Inc.)
Sr. Vice President, CIO (90-91) Director, Information Resources Management (de facto CIO) (87-90)
Established IRM as subsidiary, doing business in the USA as IRM Services, Inc., and in Canada as IRM
Northern Services, LTD, providing mgt. consulting, information technology, and information resources
procurement services to all subsidiaries and affiliates. Provided mergers & acquisition support services.
Staffed and directed IT consulting activities enterprise-wide serving subsidiaries, such as Guarantee
Security Life Insurance Co., Interform Corporation, Pioneer Plastics, Chautauqua Airlines;
Cotton Ginny, travel agency subsidiary…
Baptist Medical Center (Jacksonville, FL) Systems and Programming Manager
Managed an IT staff of 30+ programmers and analysts.
Price Waterhouse Management Consulting Services (MCS)
Manager, MCS and MCS Senior Consultant
Other employment citations are available on request.
Education:
Bachelor of Science in Business Administration, Concentration in Information Systems
Western Carolina University (WCU); 3.1 GPA
Attended Wake Forest University
Attended WCU Graduate School of Business (MBA)
Certifications/Training:
PMP Certification, license # 1457206
ITIL Foundation Certification
ServiceNow, Clarity (v12.1) Project Portfolio Management (PPM), ABT Project Workbench
AT&T IT Unified Process (IT-UP) coursework required for PM and PgM service at AT&T.
PeopleSoft 8.0 Staffing Front Office, 7.5 Security Administration
PeopleSoft Tools I, Query, nVision, AR, Billing, SQL
PMP, CDP, CISA, CCP, ITIL certifications
Service Manager Training
Skills Summary:
Program/Project Management: Agile Scrum, Agile Kanban, SAFe, Jira, ServiceNow, Confluence, Teams, Jira Portfolio, Version/One, PMI/PMP, HP PPM, MS-Project, MS-Office, Visio, Prism, CMM, Niku/Clarity/ABT, Project Workbench, PW System Management Methodology, PMBOK, 6-Sigma, Method/1, MPAC, Super Project, TimeSlips, TimeLine, PrimaVera, and Release Train Engineering.
Management Consulting Services: SAFe, Teams of Teams, Scrum of Scrums, PMO Implementations; ITIL; eBusiness; EDI; ERP; Engagement Management; Program/Project Management; Business Analysis; Software Package Implementation; Disaster Recovery Planning; Security; Maintenance, Planning, & Control; Financial Reporting; Purchasing & Materials Management Systems; EDW; SDLC/Waterfall.
Applications: Salesforce, Trapeze, PeopleSoft; GL, AP, AR, Fixed Assets, Cash Receipts, Inventory Control, Sales Order, Purchase Order, and Systems Manager; American Software Purchasing and Materials Management; Commercial Paper; Goldmine, ACT.
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