Customer Service Representative/Teacher/Training Professional
Resume:
DIANA DENISE GORDON
HUNTSVILLE, AL 35810
Cell 256-***-****
Email **************@*****.***
OBJECTIVE
Seeking position in Customer Service, Administrative, Education, and Counseling which would require people skills, problem solving, quality management, and goal setting to help the organization or company achieve its objectives and overall goals.
SKILLS
•Self-starter with professional manner.
•Able to plan and coordinate activities based on priority levels.
•Capable of working under pressure and meet deadlines as scheduled with quality in work.
•Good communication and people skills with working with diverse groups or settings.
PROFESSIONAL EXPERIENCE
First Missionary Baptist Church
July 2015- Current
Teacher
Prepared daily lessons for class ages 2-3-year-old.
Maintaining and controlling a classroom environment.
Responsible for keeping classrooms sanitized and organized.
Covenant Classical School and Daycare, Huntsville, AL
January 2014- February 2015
Teacher
•Prepared daily lessons for class ages 3-4-year-old.
•Maintaining and controlling a classroom environment.
•Prepared meals daily.
•Responsible for keeping classrooms sanitized and organized.
My Buddies Daycare, Huntsville, AL
August 2009- October 2012
Teacher
•Prepared daily lessons for class ages 2-4 years old.
•Maintaining and controlling a classroom environment.
•Preparing meals daily.
•Responsible for keeping classrooms sanitized and organized.
•Processing payments and keeping account books.
DIRECTV, Huntsville, Al
October 2007- May 2009
Customer Service Representative
•Provided customer service for all details concerning satellite television
•Processed payments
•Scheduled service calls
•Processed upgrades and returns
•Ordered new equipment
Special Skills
Extensive training on hospitality and customer service
Have substantial training on leadership and team management
Trained and certified on CPR and First Aid
Education
Bachelor’s in Business Administration Faulkner University 2016
Master’s Degree in Christian Counseling and Family Ministry
Faulkner University 05/2020
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