Sales Manager

PROFILE

Graduate (BCA) with experience of ** years in fields of BPO and IT.

FOCUSED AREA of EXPERTISE

Client handling

Team Management

Report Generation

Time Management

Project management

EXPERIENCE SUMMARY.

1 year of experience, in Customer Service E-Spectrum BPO Services.

4 years experience in Sutherland Global Services as a Team Lead.

3 years of experience in ZOHO as Regional Sales Manager.

3 Months of experience in Prodex Technologies as Manager- Business Development.

2.8 years of experience in Konnecto Services as Chief Business Officer.

. 7 Months of experience in Tucuxi Global Solutions as Senior Manager- Business Development.

PROFESSIONAL EXPERIENCE

Tucuxi Global Solutions Pvt Ltd (30/1/2020 Till Date)

Joined Tucuxi Global Solutions as a Senior Manager- Business Development.

1. Develop a growth strategy focused both on financial gain and customer satisfaction.

2. Conduct research to identify new markets and customer needs.

3. Arrange business meetings with prospective clients.

4. Promote the companys products/services addressing or predicting client’s objectives.

5. Prepare sales contracts ensuring adherence to law-established rules and guidelines.

6. Keep records of sales.

7. Maintain strong relationship with the OEM's.

8. Taking care of both Hardware and Software sales.

9. Make sure the team performace are always top notch.

PROFESSIONAL EXPERIENCE

Konnecto Services (11/February/2017 30/Sep/2019)

Joined Konnecto Services as a Chief Business Officer.

1. Develop a growth strategy focused both on financial gain and customer satisfaction.

2. Conduct research to identify new markets and customer needs.

3. Arrange business meetings with prospective clients.

4. Promote the companys products/services addressing or predicting client’s objectives.

5. Prepare sales contracts ensuring adherence to law-established rules and guidelines.

6. Keep records of sales, revenue, invoices etc.

7. Provide trustworthy feedback and after-sales support.

8. Build long-term relationships with new and existing customers.

9. Develop entry level staff into valuable sales people.

PROFESSIONAL EXPERIENCE

Prodex Technologies (12/October/2016 30/January/2017)

Joined ProdEx Technologies as a Business Development Manager.

1. Develop a growth strategy focused both on financial gain and customer satisfaction.

2. Conduct research to identify new markets and customer needs.

3. Arrange business meetings with prospective clients.

4. Promote the companys products/services addressing or predicting client’s objectives.

5. Prepare sales contracts ensuring adherence to law-established rules and guidelines.

6. Keep records of sales, revenue, invoices etc.

7. Provide trustworthy feedback and after-sales support.

8. Build long-term relationships with new and existing customers.

9. Develop entry level staff into valuable salespeople.

PROFESSIONAL EXPERIENCE

ZOHO (8/April/2013 15/September/2016)

Joined ZOHO as SME and then later as a Regional Sales Manager.

WORK PROFILE

ManageEngine Products:- (08/April/2013 15/September/2016)

1. Handling a team with people of 30.

2. Coaching them to drive the parameters correctly.

3. Track the development on a regular basis.

4. Final implementation for smooth transition and regular day to day functioning.

5. Meets regional sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

6. Accomplishes sales and organization mission by completing related results as needed.

Sutherland Global Services (2010 2013)

Joined Sutherland in 2010 which is a BPO.

Joined as a Customer Support Executive and then designated as Supervisor and then later as SME, for BELL Canada Process.

WORK PROFILE

1. Managed and handled team involved in daily processing.

2. Managing SLA adherence.

3. Monthly call with Clients for to understand client requirement and remove bottlenecks in process in a methodological approach.

4. Ensure client satisfaction.

5. Monthly Vendor review and tracking of vendor performance on a monthly basis.

6. Preparation of Process change documents for new process implementation in the unit.

E-Spectrum BPO Services (2009 2010)

Joined E-Spectrum BPO Services as a Customer Service Executive Officer and then designated as SME.

WORK PROFILE

1. To ensure the calls are attended as per the Process.

2. To ensure the Quality of the call doesnt come down by monitoring the calls on a frequent basis for other agents

3. To ensure generation of reports and forwarding the same to Customer service Head on a daily basis.

AWARDS

Have been Awarded with BRAVO ROOKIE 2010 - Sutherland

Have been Awarded with BRAVO Performer of the Year 2011 - Sutherland

Have been Awarded with Team Award 2012 - Sutherland

Have been Awarded with CUSTOMER APPRECIATION Award Jan 2012 Sutherland

ACADEMIC PROFILE

Graduation : Bachelor of Computer Application,University of Madras

Institution : Vels College of Arts & Science, Chennai

Year of Completion : 2009

Grade : 60% - First class

PERSONAL DATA

Date of birth : 01-Feb-1989

Sex : Male

Marital Status : Married

Parents name : G Chandrasekaran / C Mangalam

Spouse name : S Raja Rajeshwari

Interests : Cricket, Table Tennis, Singing

Contact this candidate