Pharmacy Technician Customer Service

Amal Awadallah

*** ********** ****. ********* ****, NC 27909

252-***-**** ****************@*****.***

EDUCATION

Elizabeth City State University, Elizabeth City, NC May 2020

Bachelor of Science, Pre-Dental

WORK EXPERIENCE

Walgreens, Elizabeth City, NC Jan. 2019-Present

Pharmacy Technician

Help identify and troubleshoot insurance issues, processing and filling prescriptions, as well as important social skills to help patients troubleshoot medication issues.

Elizabeth City State University, Elizabeth City, NC August 2018- Present

Laboratory Technician

Research test and conduct experiments in a laboratory setting. Recorded precise and accurate notes of experiments and results by planning, setting up controlled experiments with trial and error.

Panera Bread, Elizabeth City, NC June 2017- August 2018

Cashier

Provided complete customer service (both internal and external). Ensure delivery of customer’s food purchase, primary duties are to ensure customer service is adequate to meet the needs of consumers, provide resolution for customer concerns.

Elizabeth City State University, Elizabeth City, NC

Campus Store Employee Dec. 2016- May. 2017

Maintained a clean environment for customers, stocked merchandise, served as a cashier, and sales associate

troubleshooting customer and sales associate’s concerns.

RESARCH EXPERIENCE

Louis Stokes Alliance for Minority Participation (LSAMP) August 2016-Present

Conducted research on neurotransmitters and how they affect brain activity.

Lab Technician August 2018- Present

Conducted research on Cleome gynandra plant explants in order to facilitate a C4 genetic model to withstand climate change. Results were presented via poster presentation to senior staff.

CAMPUS INVOLVEMENT

Louis Stokes Alliance for Minority Participation (LSAMP) August 2016-Present

Conduct research in a laboratory and present research finding annually.

Viking Enhancing Stem Innovation and Collaboration Program (VESTEMic) August 2016-July 2017

Survival skills, individual development plans, and hands on activities in the lab.

Graduate Research Fellowship Program (GRFP) June-July 2017

The program is designed to prepare undergraduate students for graduate school.

COMMUNITY INVOLVEMENT

American Society for the Prevention of Cruelty of Animals June 2015-June 2016

• Provide a safe and clean environment for the foster animals;

• Provide food, water, exercise, and proper socialization for the foster animals; Dispense medication as necessary

• Provide foster care for ASPCA animals until they are ready for adoption.

SKILLS

• Computer: Microsoft Office, Excel

• Lab: Testing Ph using ion electrode; electrophoresis; dehydrating of an alcohol; making media; explant culture; Gel- electrophoresis; enzyme-linked immunosorbent assays; southern blot; proper pipetting skills.

Attention to detail

Analytical skills

Independent

Team working skills

Critical thinking skills

CLUBS AND ORGANIZATIONS

• Journal Club

• Sigma Alpha Pi Honors society Honors society

• National Society of Leadership and Success

REFERENCES

Dr. Jeffery Rousch, Contact info:

Email address: *******@****.*** Telephone: 252-***-****

Dr. Margaret Young, Contact info:

Email address: ********@****.*** Telephone: 252-***-****

Reta Blair, Contact info:

Email address: *******@****.*** Telephone: 252-***-****

Contact this candidate