Customer Service Sales
Resume:
La’Shaye Watson
**** ******** ****, ************, ** 19138
*************@*****.***
College student looking for a job by means of customer service and hospitality. Profile ● More than 4 years of successful experience in customer service and support with recognized
strengths in great people skills, sales staff support, and planning/implementing proactive procedures and
systems
● Possess solid computer skills.
● Proficient working knowledge using, Microsoft Excel, Microsoft Word.
● A team player helping to expand the company and to make it better
● Develops plans and variance analysis
Synopsis of
Achievements
● Increased customer retention
● Successfully came up with new ideas that helped the company better assist clients
● Proactive planning led to notable increase in client satisfaction
● Created plans to help improve the company
Employment
Independence Blue Cross
Inbound calls to assist members
contact providers
investigate claims
data entry
contact members via phone, email,
chat
explain benefits/ Health
Insurance/HSAs
connect to different areas
Update member’s information
2019-pre
sent
Communicate with the
Marketplace/Healthcare.gov
Answernet, Willow Grove, PA
● Customer service
● Outbound calls
● Data Entry
● Train other reps
Macy’s, Plymouth Meeting, Pa
Sales Associate
● Cashier
● Recovery
● Customer Service
American Cancer Society,Philadelphia,PA
2017-pre
sent
2015-20
17
2012-20
12
Volunteer
● Worked with the company to try and come
up with different ways to help financially
raise money for the cure
● Answered phones to help with fundraisers,
and sales
● Clerical duties such as, phone calls, filing,
typing up paper work, etc
● Put together packets containing information
to inform others of cancer and how to be
aware
Dignity Housing,Philadelphia, PA 2009-2
010
Client Support/Intern
● Clerical duties such as answer phones, make
phone calls to other companies, filing,
typing,etc
● Set up meetings with other companies to
work together to help raise money for the
poor/homeless
● Helped with the planning of events in which
the poor could come in and receive food,
knowledge or clothes
● Assisted with helping keep the office neat
and presentable
Education William Paterson University
2014-pr
esent
Lock Haven University
Mastery Charter Pickett Campus
2012-2
014
2008-2
012
Contact this candidate