La’Shaye Watson

**** ******** ****, ************, ** 19138

267-***-****

adfnj7@r.postjobfree.com

College student looking for a job by means of customer service and hospitality. Profile ● More than 4 years of successful experience in customer service and support with recognized

strengths in great people skills, sales staff support, and planning/implementing proactive procedures and

systems

● Possess solid computer skills.

● Proficient working knowledge using, Microsoft Excel, Microsoft Word.

● A team player helping to expand the company and to make it better

● Develops plans and variance analysis

Synopsis of

Achievements

● Increased customer retention

● Successfully came up with new ideas that helped the company better assist clients

● Proactive planning led to notable increase in client satisfaction

● Created plans to help improve the company

Employment

Independence Blue Cross

Inbound calls to assist members

contact providers

investigate claims

data entry

contact members via phone, email,

chat

explain benefits/ Health

Insurance/HSAs

connect to different areas

Update member’s information

2019-pre

sent

Communicate with the

Marketplace/Healthcare.gov

Answernet, Willow Grove, PA

● Customer service

● Outbound calls

● Data Entry

● Train other reps

Macy’s, Plymouth Meeting, Pa

Sales Associate

● Cashier

● Recovery

● Customer Service

American Cancer Society,Philadelphia,PA

2017-pre

sent

2015-20

17

2012-20

12

Volunteer

● Worked with the company to try and come

up with different ways to help financially

raise money for the cure

● Answered phones to help with fundraisers,

and sales

● Clerical duties such as, phone calls, filing,

typing up paper work, etc

● Put together packets containing information

to inform others of cancer and how to be

aware

Dignity Housing,Philadelphia, PA 2009-2

010

Client Support/Intern

● Clerical duties such as answer phones, make

phone calls to other companies, filing,

typing,etc

● Set up meetings with other companies to

work together to help raise money for the

poor/homeless

● Helped with the planning of events in which

the poor could come in and receive food,

knowledge or clothes

● Assisted with helping keep the office neat

and presentable

Education William Paterson University

2014-pr

esent

Lock Haven University

Mastery Charter Pickett Campus

2012-2

014

2008-2

012

Contact this candidate