Customer Service Supervisor

ASHLEY CHILDERS

Richmond, VA *****

Cell: 540-***-****

******.****.********@*****.***

Upbeat, customer-focused Sales Associate with 15 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Able to deliver memorable guest experience through welcoming interactions and extensive product knowledge. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Operational improvement

Project organization

Problem resolution

Communications

Inventory management

Supervision

Team management

Customer service

Organization

03/2020 to Current

GOLDS GYM

Henrico, Virginia

Customer Service Supervisor

Evaluated employee job performance and motivated staff to improve productivity. Assisted staff with resolving complex customer issues and implementing targeted solutions. Oversaw addressing of customer requests for friendly, knowledgeable service and support. Maintained knowledge of company products and services to effectively resolve complaints and concerns. Trained and mentored new team members to promote productivity, accuracy and friendly customer service. Responded to in-person and online customers to improve company customer service ratings. Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction. Monitored daily activities of customer service team, providing guidance and encouragement to optimize productivity.

Trained new team members on company policies and accounting systems to keep team operations productive and efficient.

Provided excellent service and attention to customers when face-to-face or through phone conversations. Handled all delegated tasks, including billing and payments along with any fees associated with the customers account.

02/2018 to 04/2019

THE DAILY

Richmond, Virginia

Host/Customer Service Associate

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Documented conversations with customers to track requests, problems and solutions. Educated customers on special pricing opportunities and company offerings. Improved service quality and increased sales by developing strong knowledge of company's products and services. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. 05/2016 to 12/2017

BUFFALO WILD WINGS

Fredericksburg, Virginia

Shift Manager/Front Counter Customer Service Representative Greeted each guest warmly, offered assistance and provided information about operations and personnel. Coordinated schedules, set appointments and printed related paperwork. Escalated customer concerns, store issues and inventory requirements to supervisors. Mentored junior team members and managed employee relationships. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. SUMMARY

SKILLS

EXPERIENCE

01/2015 to 09/2017

THUNDERBOLT CONSTRUCTION

Spotsylvania, Virginia

Office

Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Interacted professionally with both customers and inside personnel, answering questions and responding to phone and email inquiries.

Supported office needs including taking messages, scanning documents and routing business correspondence. Coordinated schedules, administrative functions, quality assurance and process improvements. HIGH SCHOOL DIPLOMA 05/2003

Massaponax High School, Fredericksburg, VA

SOME COLLEGE (NO DEGREE): PHOTOGRAPHY

The Art Institute of Philadelphia, Philadelphia, PA Studied and took a course on Peer Recovery to help others in active addiction and with mental health related problems. I love working with people and my life goal is helping others in any way I can. EDUCATION AND TRAINING

CERTIFICATIONS

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