Customer Service Sales

Komolafe Hannah Tolulope

Lagos, Nigeria +234**********, +234********** *.*********@*****.***

PROFILE

Diligent and proactive individual with valuable experience in sales, management, planning and administrative duties. Adept at providing quality care to clients through a combination of good communication and customer service skills. Quick to learn and adapt to new technologies and able to work with a team towards facilitating business goals and objectives.

WORK EXPERIENCE

Event Planner

De-Piece Culinary and Events, Lagos, Nigeria Feb 2013 – Date

Prevented the loss of key accounts by timely resolution of conflicts and escalating where appropriate

Performed managerial duties such as reporting of monthly sales, creating monthly work schedules and setting monthly performance targets

Increased the number of clients by actively engaging them in decision making

Coordinated meetings between vendors and clients to ensure smooth sailing of events

Followed up with clients at the end of events which resulted in an increase in customer loyalty

Teacher

Gozaki Academy (National Youth Service), Kaduna, Nigeria Sep 2018 – Aug 2019

Managed a class of twenty-one students, teaching them English language, writing and Health education

Created and employed techniques to help retain students’ interests and attention

Improved average performance through the use of the differentiated instruction technique

Collaborated with parents to assist students in meeting class goals and objectives

Reviewed and improved the instruction materials and curriculum to enhance student performance

Developed rapport with students by encouraging feedback through the use of suggestion boxes

Secretary

Insightful Media Concept Mar 2015 –Aug 2016

Acknowledged and served all clients promptly and respectfully

Initiated and received incoming calls to facilitate communication between management and clients

Maintained diaries and scheduled appointments for members of management

Prepared and collated weekly reports to ensure adequate follow up of action points

Organised and attended meetings and documented minutes

Assisted with other administrative duties as required

EDUCATION

Nigerian French Language Village

Diploma in French July 2018

University of Lagos

Bachelor of Art with Honors, English Oct 2017

SKILLS

Data entry Communication Customer service Retail Operations Link-selling Microsoft packages Marketing and Promotion

REFERENCES

Available on request

Contact this candidate