Customer Care office Assistant Receptionist
Resume:
Curriculum Vitae
Of
Andrea Fransiska
Lambrechts
PERSONAL DETAILS
Name: Andrea Lambrechts
Date of Birth: 29 September 1987
Marital Status: Single
Mobile Number: 076-***-****
Email: ****************@*****.***
Address: 104 Haazendal Complex
Protea Heights
Brackenfell
Nationality: South African
EDUCATION
President High School 2005: Completed Grade 12
Subjects passed: English
Afrikaans
History
Biology
Accounting
Geography
Tertiary Education: Wave College - Diploma
Hair care course/Hairdressing NQF 2/3/4
Make up & nails course date: 2007 – 2008
Workshops at Apsol Training Centre: Customer Service Workshop
Time Management Workshop
Excel Intermediate Workshop
Using the telephone as a tool Workshop
WORK EXPERIENCE
THE HAIR SHOP: Junior Stylist
PERIOD: 2008 – January 2011
ROLES:
●Retailing
●Customer Interaction
●Management of Junior staff
●Opening and closing of shop
●Reception and Administration
●Dealing with Customer Complaints
●Answering incoming phone calls
●Book and arranging appointments throughout the day
Reason for leaving: Different line of work opportunity
2H CONNEXION : Accounts/Admin/Reception/PA/Office Administrator
PERIOD: April 2011 – August 2012
ROLES:
●Making sure all filling is done daily
●Answering switchboard
●Taking messages for all staff and director
●Personal PA to Director
●Organizing flights, accommodation and events for company
●Capturing all data of clients in files
●Handling of petty cash
●Routing technicians
●Liaising with technicians
●Ordering of stock and phoning suppliers for quotes
●Quoting clients on their needs
●Client support and liaison
●Monitoring Axxess bandwidth accounts and creating accounts
●Monitoring O-Tel portal for VoIP on a daily basis
●Pastel Partner V11 experience: invoicing, monthly statements, petty cash reports, credit notes, entering supplier invoices, entering bank statements debtors and creditors, age analysis, chasing clients with outstanding balance
●Monthly capturing of itemized bills for VoIP, calculating airtime usage on VoIP
●Entering debit orders on Netcash monthly
●Applying for Tender applications and quotes
●Telkom liaison of ordering lines, cancellation of lines, line faults etc.
Reason for leaving: Better opportunity
ZAPOP: Office Administrator
PERIOD: 15 November 2012 – February 2013
ROLES:
●Open and close of office
●Updating extension lists
●Updating Branch lists
●Sending out Birthday emails to all staff
●Organize Boardroom schedule
●Create and send out lunch duty list
●Repair and maintenance: Ensure all repair and maintenance requirements are logged and met
●Ordering stationary and supplying stationary to staff
●Being in charge of the Cleaner, Driver and Handyman. And ensure all daily tasks are completed
●Handling all office queries
Reason for leaving: Headhunted for better opportunity within the company (see below)
ZAPOP: Helpdesk Operator/ Customer Service Operator
PERIOD: 15 March 2013 – 25 March 2015
ROLES:
●Internal and external First line support is done on any query/problem calls
●Assigning internal program, OTRS, tickets to relevant departments with First line support
●Working on Shoprite program BMC Remedy system assisting all stores with their problems relevant to ZaPOP/Radio Retail
●Doing troubleshooting for media installed in the store as well as Radio Retail
●Logging into systems and running scripts to fix problems
●Send all Shoprite and Checkers stores a reminder every week to schedule adverts
●Send all Shoprite and Checkers stores the TOP 5 schedulers of each Division with the most adverts scheduled and keep stores motivated
●Format Reports of Shoprite/Checkers store of adverts scheduled and compile readable report for stores
●Do daily Courtesy calls to allocated Division to build relationship with stores and find out if the store is still happy with our products
●Send Spar Franchises their upcoming Media Campaigns
●Monitoring live systems on Zabbix
●Provide responses to customer requests within customer SLAs
●Resolving Software and Hardware problems
●Installation and configuration of software
●Regularly update the Customer Care systems to give transparency to customers and management
●Write detailed resolution reports for customers and management as required
●Corresponding and liaising with 3rd party vendors
Reason for leaving: Better financial opportunity
PRINTERLAND: Telesales Consultant
PERIOD: 01 April 2015 – January 2017
ROLES:
●Calling client database on a daily basis
●Assisting clients with technical queries
●Preparing formal quotes for clients
●Assisting clients with pricing and stock availability queries
●Liaising directly with suppliers when ordering stock
●Generating sales on a daily basis
Reason for leaving: Better opportunity
CANON SMART OFFICE Account Manager
PERIOD: 01 February 2017 – 15 June 2017
ROLES:
●Calling client database on a daily basis
●Assisting clients with technical queries
●Preparing formal quotes for clients
●Assisting clients with pricing and stock availability queries
●Liaising directly with suppliers when ordering stock
●Generating sales on a daily basis
●Generating new business.
●Arranging meetings with clients and offer them good customer service.
Reason for leaving: Received better opportunity in family business
KWIKRETE PTY LTD Office Manager
PERIOD: July 2017 – March 2020
ROLES:
●Monthly Creditors preparation
●Sending POD’s to clients
●Ordering stock
●Managing of orders
●Supply and generate batch codes
●Spar recon
●Constructing of pricelist
●Monthly attendance registers
●Managing Director’s diary.
●Managing of drivers
●Invoicing and credits on Pastel
●Constructing monthly fuel consumption sheets of trucks
●Logging driver credit POD’s
●Assisting customers with all queries
Reson for leaving: Retrenched due to Covid 19
HARCOURTS DUNN Personal Assistant
PERIOD: June 2020 – Current ( Half day assistant )
ROLES:
Arrange viewings for rental agent
Attend to queries
Arrange viewing times and dated for all queries
Processing FICA docs
Moving in and Exit inspections on RedRabbit
Managing listings
Keeping track of all queries
Creating Whatsapp groups for viewings
Creating Lease application forms on QuickE sign
References
2H CONNEXION ZAPOP
Johann Nolan Cherese van Wierengen
CANON SMART OFFICE KWIKRETE
Maryke Goosen Ilze Roemer
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