Social Media Customer Service

GUNN

SAENCHAIMONTIAN

Contact

Address :

***/*** * ******* *********

Suan Luang, Bangkok

Thailand 10250

Phone:

+66 (0-95-524-****

Email:

****.******@*****.***

Languages

Thai – Native Speaker

English – Business Fluent

Summary

Self-motivated person with over 6 years of experience in customer service, hospitality and business development. Efficient and organized in project management and execution, detail-oriented and professional in client relations management.

Skill Highlights

• Service Minded

• Friendly and Cheerful

• Active Listening

• Problem Solver

• Self-Motivated and

Competitive

• Approachable

• Team-Player

• Communication Skills

• Globally Exposed

• Sensitive and Aware of

Social Trends

Experience

Norwegian Air Shuttle 01/2019 – 03/2020

Social Media Ambassador

• Create content for the company’s social media accounts.

• Analyse and provide insights on trends and customer behavior.

• Successfully increased brand awareness and target customer engagement.

Norwegian Air Shuttle 02/2013 – 03/2020

Cabin Crew

• Attend to customers’ needs and provide solutions in a dynamic environment.

• Establish good communication with customers and ensure customer satisfaction.

• Accustom self in multi-cultural and muti-faceted work environment and a great team player.

D-63 Company (Index Creative Village) 06/2012 – 02/2013 Business Development Assistant

• Develop project concepts, ideas and maintain workflow in project executions.

• Coordinate and cooperate with clients and designers in ensuring the clients’ brief is smoothly projected.

• Assist senior management to manage large and complex projects for various corporate clients.

Education

Assumption University of Thailand 06/2008 – 04/2012 Bachelor of Communication Arts

• Major in Advertising and Marketing

Contact this candidate