Sales Representative Customer Service

Ma. Magdalena T. Carreon

Email: *************@*****.***

Mobile: +971-*********

Nationality: Filipino Visa status: Visit Visa

Address: *** ** ***** *****, ***** Street, Abu Dhabi, UAE

Availability: Immediately

SUPERVISOR – SALES & CUSTOMER SERVICE

OBJECTIVE:

To work in a company where I will be able to continue my knowledge and skills in my chosen field of work, by working with great sense of responsibility, dedication and hardwork, such that, whatever expertise, training or skills I gain will be use for development and share to my subordinates in the further growth of the company.

SKILLS:

●Proven record of customer support experience

●Track record of over-achieving quota

●Strong phone handling skills and active listening

●Familiarity with CRM systems and practices

●Customer orientation and ability to adapt/respond to different types of characters

●Excellent communication and presentation skills

●Ability to multi-task, prioritize, and manage time effectively

●Efficiently handle customer concerns

●Ability to listen and active problem-solving skills

●Good interpersonal skills

●Ability to handle pressure

●Energetic and flexible

●Computer literate

●Confident, fast learner and dedicated in the performance of duties

●Good skills in English, both oral and written and communication with discipline

PROFESSIONAL EXPERIENCES, in the Philippines:

Teletech, Inc. - Sr Customer Service Executive Sep2015-Aug2019

Convergys - Customer Service Executive July2013-Aug2015

Teleperformance - Sales Executive May2009-Jun2013

Etelecare Global Solutions Sales Representative Sep2008-Apr2009

Responsibilities:

●Answer calls/ chats / emails professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

●Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

●Follow up to ensure that appropriate actions were taken on customers requests.

●Refer unresolved customer grievances or special requests to designated departments for further investigation.

●Serves customers by providing product and service information and resolving product and service problems.

●Opens customer accounts by recording account information.

●Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

●Maintains financial accounts by processing customer adjustments.

●Recommends potential products or services to management by collecting customer information and analyzing customer needs.

●Process forms, orders, and application of customers.

●Generate sales leads

●Identify and assess customers’ needs to achieve satisfaction

●Build sustainable relationships and trust with customer accounts through open and interactive communication

●Meet personal/customer service team sales targets and call handling quotas.

●Follow communication procedures, guidelines and policies

●Take the extra mile to engage customers

●Use telephones to reach out to customers and verify account information.

●Greet customers warmly and ascertain problem or reason for calling.

●Assist with placement of orders, refunds, or exchanges.

●Take payment information and other pertinent information such as addresses and phone numbers.

●Attempt to persuade customer to reconsider cancellation.

●Inform customer of deals and promotions.

●Sell products and services.

●Handle changes in policies, renewals, warranties and terms of sale.

●Act as the company's first line of support.

High School Teacher

Maccim Royal Academy (2007-2008)

Saint Augustine Academy of Pampanga (2005-2007)

Megabyte College (2004-2005)

Responsibilities:

●Preparing lesson plans

●Educating students

●Assigning homework

●Grading tests

●Documenting student progress

EDUCATIONAL QUALIFICATION:

●Bachelor of Science in Secondary Education

Don Honorio Ventura State University - 2000-2004

●San Vicente National High School - 1996-2000

●San Miguel Elementary School - 1990-1996

PERSONAL INFORMATION:

RELIGION : Christian

DOB : Jan 16th, 1984

GENDER : Female

CIVIL STATUS : Single

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