PA/Receptionist/Office Administrator

Covering Letter

I am a very confident individual and enjoy working with people. I am hard working and always try to maintain a high degree of professionalism. I am a firm believer in good communication and teamwork. My previous work experience has taught me how to interact with people from diverse backgrounds and I am well spoken. I consider myself friendly with a good sense of humor and at the same time firm when interacting in a professional environment. I am dedicated, loyal, committed, reliable, trustworthy and able to adapt to any circumstance. I work well under pressure and perform my tasks with precision. I also work well to deadlines.

I have a pleasant disposition, which has ensured my popularity amongst my peers. I can assure you that I will be an asset to your company and make the best of my assignment I’d be tasked to. I am willing to go the extra mile to ensure that I will be successful in the position should I be appointed. Thanking you kindly

Melanie Chellan

CURRICULUM VITAE OF

MELANIE CHELLAN

Residential Address:

55 van Rensburg Street,

Goodwood Park

Goodwood,

N1 City, 7460

Contact Details : 071-***-**** (cell)- E-mail address: *******.*********@*****.*** PERSONAL

DATA

Surname : Chellan

First Names : Melanie Yvonne

Identity number : 720-***-**** 089

Date of Birth : 21 April 1972

Sex : Female

Marital Status : Married

Nationality : South African Colored

Home Language : English Other Languages : Afrikaans Health : Excellent

Criminal Offences : None

Drivers Licence : Code 08

Own transport : yes

Dependants : 1 daughter (Age 16) Grade 11

EDUCATIONAL QUALIFICATIONS

Last School Attended : Rocklands Senior Secondary School

(1985 – 1991) Highest standard passed : GRADE 12 - Exemption Subjects passed : English First Language, Afrikaans Tweede Taal, Biology, Typing, Business Economics, Home Economics

TRAINING & DEVELOPMENT

Institution : Academy of Learning

Course Complete : Academy of Music: Grade 1 music

Music for beginners Violin for beginners Institution : SBI (Storm)

Course Completed : Internet Training

Voice Training

Desktop Faxing

Institution : New Horizons Computer Training

MS PowerPoint 2003 - 2007, MS Excel, MS Word 1, 2 & 3 - Advanced Buzzword Corporate Training

Other Courses

Business English,

Base 10 Program Training

HIV/Aids Awareness

Pastel Training

Syspro Training Training

Sage Program

Pastel Telkom switchboard programming system training Siemens switchboard programming training

Samsung Office Service switchboard Ethos System

ACHIEVEMENTS

Awards Received :

Stormer of The Quarter (Storm Telecom)

Miss Congeniality (Storm Telecom) 2005

Marketing Champ of the quarter (Storm Telecom) 2004 Sunday school coordinator

EMPLOYMENT HISTORY

Company: Storm Telecom

Position: Front Office Receptionist/PA to M.D.(1994 – 2006) Company closed Jan 2006

Duties:

• Reception duties – answering switchboard

• Message taking and distribution – via email/Skype/ICQ

• Stationery stock control and ordering

• Travel arrangements – national/international

• Boardroom and meeting room bookings

• Booking flights and accommodation

• Car rental arrangements

• Posting and courier arrangements - worldwide

• Ensuring reception area is presentable

• Fax logging and distribution

• Attendance register

• Diary management on MS Outlook

• Typing of minutes, memo’s, notices

• Ad-hoc admin duties

Promotion: Billing Analyst Added duties:

• Compare actual billing to expected billing for all clients

• Ascertain reasons for variances

• Take appropriate action for variances

• Call pattern analysis from TMS, Cyclone, & Telkom bills

• Identify upsell opportunities

• Update PAM’s on all client interaction and information

• Do savings analysis

• Monitor billing trends of existing customers

• Build a good relationship with customers telephonically

• Analyze and assess billing reports

• Obtain Telkom bills from customers to maximize revenue

• Do revenue projections to month end

• Commission customers once they are billing

• Ad hoc duties (reception duty)

Other added duties: Marketing Champ

• Branding – storm brand to be used correctly

• Brand uniformity in the region

• Carry out marketing communication in the region

• Network and communicate with regional departments

• Feedback – gather feedback on all marketing activities

• To obtain feedback on marketing’s request

• Creativity/Ideas – bring fresh ideas from the region

• Distribute media clips and update spreadsheet

• Attend marketing workshops

• Arrange business cards and distribute

• Arrange corporate gifts and cards

Company: Permoseal (Pty) Ltd

Position: Frontline Receptionist/PA to MD (2006-2014) Duties:

• Reception duties – answering phone in 3 rings

• Message taking and distribution – via e-mail/Skype

• Managing Siemens/Telkom switchboard

• Driver/Messenger - arrange daily schedule/route sheet

• Receiving clients and suppliers in reception area

• 40 incoming and 30 outgoing lines, 130 extensions

• Updating telephone list – ext, cell phone list

• Programming speed dials and extensions

• Blocking extensions and cell phone dialing

• Identify cell phone calls abuse – ext report

• Monthly telephone reports – TMS reports - Siemens/Telkom

• Ordering business cards, letterheads & complimentary slips

• Stationery stock control and ordering

• Doing requisitions for orders on Syspro

• Ordering envelopes and stationery monthly

• Travel arrangements – National/International

• Forex (foreign exchange) and passport queries

• Boardroom bookings

• Reservation of Training venues, related correspondence, informing delegates

• Booking flights and accommodation

• Posting and franking mail

• Courier arrangements – national/international

• Ensuring reception area is presentable

• Internet research (flights, accommodation, car rental)

• Fax logging and distribution

• Scanning and emailing of documents

• Arrange client quotations

• Attendance register/Leave Forms

• Typing of minutes/Memos/Notices

• Ad-hoc admin duties for various departments

• Batching invoices and statements

• Manage diary of the Director

• Drafting documents, submit expense claims

• Schedule meetings and invites on company shared folder

• Calendar management – MS Outlook

• Order lunch and refreshments for Executive committee meetings

• Arrange presentations for meetings and training

• Monthly Stock take on request

Company: Graffiti Designs

Position:Front Office Receptionist/Executive Office Administrator (2014 – 2019) Duties:

• Reception duties

• Screening of calls

• Message taking and distribution – via e-mail/Skype

• Ordering business cards, letterheads & complimentary slips

• Submit leave and overtime to HR

• Receiving clients and suppliers in reception area

• Accounts admin – basic invoicing, batching, debtors

• Requisition entries and order numbers – Base 10

• Create pro-forma invoices on Base 10

• Stationery stock control and ordering

• Inter branch stock transfers

• Payment requisitions/Purchase orders

• Internet research

• Creditors and invoice batching to orders – Pastel system

• Payment schedules – Pastel

• Requesting purchase orders from head office

• Travel arrangements/Flights and Accommodation

• Boardroom bookings

• Courier arrangements – incoming and outgoing

• Ensuring reception area is presentable

• Fax logging and distribution

• Scanning job sheets to head office

• Maintaining attendance register daily

• Typing of minutes

• Ad-hoc admin duties for various departments

• General filing

• Arrange refreshments for meetings and training

• Coordinating staff events

• Project Management Assistance

The Project Manager Assistant is the middleman between application Cape Town and Project Managers. They are responsible for overseeing the applications that are done in Cape Town during the week and on weekends. The role entails liaison between client, applicators and Project Managers.

• Assisting all Project Managers where required and requested.

• Generating pro-forma invoices on Base 10 and sending it to the accounts department as well as the Project Manager.

• Informing Project Managers when a vehicle is late for arrival or has not arrived at all and also informing them of when the vehicle is completed.

• Getting confirmation of payment before the vehicle can be released to client.

• Any concerns the applicators may have with line-up, or problems with branding sets - to be communicated to relevant Project Manager.

• Ensuring all information is supplied before branding takes place.

• Send tentative brand dates to clients and a reminder a day before tentative branding date.

• Checking all sets that arrives via courier and informing relevant staff about the deliveries

• Checking the booking board system and sending all scheduled bookings to various branches and Project Managers.

• Once the job is completed, to take photographs of the branded vehicles and send them to all including to the client and inform the client on when to collect the vehicle. Loading all pictures onto the shared server.

• Any client concerns and communication to be addressed with the relevant Project Manager.

• Updating the Live Google POD tracking system daily. REFERENCES

Lizmari Eitner-Vosloo - Permoseal Pty Ltd - HR Manager - 021-***-**** Mrs Shirley Petzer - Graffiti Designs - Project Manager - 084-***-**** Mr. Ryan Botha - Graffiti Designs - Branch Manager - 060-***-****

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