Sales Social Media

SUSANA AZORIN MEDINA

E: ***************@***.** - T:+356*******

Nationality: Spanish

Over 7 years working on Finance managing the administrative and account department, preparing accounts and tax returns, administering payrolls, presenting reports, budgets, business plans and financial statements, negotiating with banks and meeting clients. Over 5 years of Hospitality experience, of which 4 years in Malta covering sales & commercial roles.

Starting my journey in UK with Hambleton Hall Hotel, a luxury boutique hotel, as a Restaurant Management Trainee taking care of weddings and events of high-standard. Moving to Malta to progress in the Hospitality industry, especially in luxury and 5* hotels. My role as a VIP Butler gave me a whole knowledge of the hotel business. Continuing my growth to Reservation Agent at Radisson Blu and moving forward into Sales & Marketing thanks to my current role as a Corporate Sales Coordinator, assisting the Corporate Sales Department cluster of 3 properties including Radisson Blu St. Julian’s, Corinthia St. Georges Bay and Corinthia Marina Hotel with a total of 973 keys and multifunctional venues. Last but not least and after 5 years of Practice as a Pilates student and 4 years as a Yoga trainee I can say with pride I made a dream comes true becoming certified as a Power Yoga Teacher by Power Yoga World. WORK EXPERIENCE

May 2020 – At present “Freelance Yoga Instructor”

• Practice in Asthanga/ Vinyasa Yoga, Pranayamas, Bandhas & Meditation.

• Following the principles in Injury Prevention, alignment In Yoga poses, understanding, correction, assisting, encouraging, caring and guiding the progress of each student in each yoga lesson.

• Ensuring an ethical & moral protocol.

• Applying Anatomy & Physiology into the yoga practise. Basic knowledge of various body systems. Functioning of various organs and other systems which are affected by yoga. Health benefits of yoga techniques, precautions & contraindications.

• Applying of Yoga, Philosophy, Ashtanga yoga (Yama, Niyama, Asana, Pranayama, Pratyahara, Dharana, Dhyana & Samadhi), Yoga Sutras by Patanjali, Kundalini & Chakras and Nadis. June 2018 – At present “Cluster Corporate Sales Coordinator” Radisson Blu Hotel St. Julian s Malta, Corinthia St. Georges Bay & Corinthia Marina Hotel. Cluster of 3 properties including Radisson Blu St. Julian’s with a total of 525 keys, Corinthia St. Georges Bay with 248 keys and Corinthia Marina Hotel with 200 keys.

• Created a comprehensive strategic action plan which led to achieve a higher ADR than budgeted in 2019, achieved the following result:

Growth of 20% in occupancy.

171% on revenue target.

• Doubled the Hotel accounts in portfolio, in the same way, an average of 30% of which made by the strong relationship with existing partners by the persistent work in the idenfication of new markets.

• Developed new accounts of following segment: shipping, aviation, Igaming and filming which produced 60% to revenue target in 2019.

• Drove efficiencies during prospecting period which resulted into 20% new closed deals – meeting in and out of Hotel & show rounds -decisión makers-.

• Successfully completed a new Incentive Scheme for bookers plus the launch or our Elite Cards, a new loyalty programme developed specially to beneficiate corporate employees.

• Implemented new commercial campaigns, standing out the biggest and magnificent Corporate Event carried out in 2019 with a participation of more than 1000 accounts.

• Successfully reduced by 40% the time invested in contacting by the implementation of new idea on reports.

• Excellent recognition from existed and new accounts, congratulating the proficient job carried out under my name, through the booking process, dealing with outstanding diligence document such as contracts, invoices, correspondence, …. developed of a new tracking process which resulted in accurate data analysis and guest feedbacks.

July 2017 – October 21018 “Sales and Image Consultant Specialist” Cortefiel Fashion Shop at Baystreet Shopping Mall Malta

• Successfully reached the highest UPT as per Unit sales per Transaction during an average of 5 consecutive months remaining always on the top 3.

• Highly recognition on social media due to customer satisfaction and service effectiveness standing out the outstanding knowledge of the brand and the products, specially the way they were looked after during the sales process.

• Successfully implemented and promoted new products and campaigns.

• Utilize price list and other product information in preparing sales documents for processing. July 2017 – May 2018 “Reservation Agent”

Radisson Blu Hotel St. Julian s Malta

• Successfully increased the number of direct reservations by ensuring the booking process has been carrying out efficiently and in time, understanding the hotel’ policy on guaranteed reservations and no-shows, processing advance deposit and payments, processing cancellation, monitoring arrivals and tracking room availabilities.

• Successfully assisted in the implementation of a new upselling online platform led to increasing the total management revenue and maximizing productiveness.

• Recognized references on platforms such us Booking.com.

• Assisted building an Accurate coordination system with other department specially Sales by the implementation of internal communication strategies. June 2016 – June 2017 “Club VIP Butler for 80 luxury suites” Intercontinental Hotel St. Julian s Malta

• Successfully assisted in the opening of our 80 luxury suites in 2017.

• Droved an extended sales strategy supporting the sales department in their daily basis.

• Successfully upselling skills with knowledge in selling hotel suites and VIP packages.

• Assisted in the positioning of the Hotel on the top of the most desirable destination for VIP guests.

• Developed high-standard knowledges as a personal butler, taking care of the booking process, dealing with outstanding diligence document and correspondence. Contacting with guest at the airport, performing personal show rounds, being proficiency on problem handling, developing tracking process which resulted in accurate data analysis and guest feedbacks.

• Collaborated in the organization of the EPP (European People s Party) lunch holding in Malta 31st March 2017.

January 2015 – February 2016 “Restaurant Management trainee” Hambleton Hall Hotel Relaix & Chateaux Hambleton England

• Successfully skills as a weddings and events sales planner in a luxury environment and 1 Michelin Start Restaurant.

• Developed accurate plan restaurant which lead to increase sales levels and profitability by assisting the management department.

• Outstanding service under my responsibility by coordinating the staff and operation on events up to 50 people during my trainee period.

• Full knowledge of dishes, menus, dietaries and special requests.

• Assisting on meeting with customers, handling enquiries. September 2005 – December 2013 “Account Clerk & Administrative Asssitant” Hecora Mobiliario S.L. Murcia Spain

• Accountancy duties.

• Monitoring incoming and preparing outgoing invoices and ensure that those were processed on time for payments.

• Dealing with debt collections and payments schedules, performing debtor and creditor reconciliations, checking margins and discrepancies.

• Preparing periodical reports, VAT returns and payrolls.

• Responsible for petty cash and credit control.

April 2005 – June 2005 “Internship”

CETEM (Technology Center of the Wood and Furniture Industry of Murcia Spain

• Carrying out administrative and accountant works.

• Organizing training course.

LANGUAGUES

Spanish - Native

English - Fluent

EDUCATION AND TRAINING

2020 – Power Yoga Teacher 200 h.

Power Yoga World in Malta

2012 – 2013 “Master in International Trade” 600 h

EUDE Business School & Maria Cristina del Escorial University Madrid Spain 2010 – 2012 “Master in Financial Management” 940 h EFEM Business School Madrid Spain

2003 - 2005 “Management and Finance Technician Specialist”. Business School Jose Luis Castillo Puche Murcia Spain 2013 – 2014 “Advance Specialist in International Trade” The Chamber of Commerce Murcia Spain

2009 – 2010 “Accountancy Technician Certificate”

System Group Business Center

2003 - Honors Certificate Rewarded

Business School Jose Luis Castillo Puche Murcia Spain INTERNATIONAL EDUCATION

2013 “Cambridge Esol Examination Certificate in English” 2012 “Trinity College London Certificate in English” 2012 “Galway Cultural Institute Certificate in English” 2012 English course in “Commercial and Business Administration” 2005 – 2007 Certificate in English Language School”. ORGANISATINAL & MANAGERIAL SKILLS

• Collaboration in a business event for 400 business clients hold by Radisson Blu Malta & Corinthia Hotel group in August 2019.

• Whilst working at Intercontinental Hotel, I collaborated and helped in the organization of the EPP

(European People s Party) lunch holding in Malta 31st March 2017.

• VIP butler for the directors and actors of “Sense 8” during their stay in Malta in August 2017. COMPUTER SKILLS & CERTIFICATES

• Competent with most Microsoft Office programmes. Experience with HTML

• Documentary Credit and INCOTERMS by The Chamber of Commerce in Alicante Spain

• Documents in International Trade by The Chamber of Commerce in Alicante Spain

• International Contracting of Sales Representatives by The Chamber of Commerce in Alicante Spain

• Competitive Intelligence for Internationalizing a Company by The Chamber of Commerce in Alicante Spain

• The Search of the Competence by The Chamber of Commerce in Alicante Spain

• Conferences about Formal Protocol for Corporates, Marketing Strategies and Organization of Business Events.

• Academic Excellence Award in 2006

*Available to travel

*Available to change address

*Driving license

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