Customer Service Assistant

Siddhi Shripad Khorjuvekar

Contact Number: ******13

Email: ******.***********@*****.***

Career Objective:

To be a part of an organization that offers me a stable and positive atmosphere and inspires me to enhance and therefore to innovate the work culture for the betterment of all parties concerned.

Academic Profile:

Year

QUALIFICATION

SCHOOL /INSTITUTE

BOARD

CLASS

2009

S.S.C

ST. RITA’S HIGH SCHOOL

GOA BOARD

FIRST

2011

H.S.S.C

ST.FRANCIS XAVIER’S H.S.S, SIOLIM

GOA BOARD

FIRST

2014

B.COM

ST. XAVIER’S COLLEGE, MAPUSA

GOA UNIVERSITY

DISTINCTION

Qualification

Completed Diploma in Financial accounting through NEAR InfoTech India Ltd.

Completed Diploma in International Airlines and Travel Management (IATM) through

Trade Wings Institute of Management, Panaji

Ground Handling

Ramp Operation

Cargo

Completed training in Galileo basic and automated ticketing course.

Work Experience

Worked at Hamad International Airport for Qatar Airways as Customer Service Agent (8 Dec 2019- 15 June 2020)

• Preparing Base Report of Outgoing and Incoming Passengers with Reduced Mobility (PRM).

• Departure Monitoring

• Assisting passengers with Reduced Mobility at gates, transit areas, lounges and main terminal.

• Trained on QAS CARE system for the arrival and departure reports and assigning staff for specified Flight.

• Trained on handling Autistic passengers.

• Group safety and security training- Humanitarian support for unforeseen situations.

Worked at Goa International Airport for Interglobe Aviation Ltd (INDIGO) as customer service officer (10 Nov 2016- 29 Nov 2019)

• Check in at counters and boarding passengers

• Reconciling baggage.

• Handling complains of Lost or Damaged baggage.

• Booking tickets at the Airport ticketing office.

• Responsible for handling Daily Sales of Goa Station and updating sales Report on regular basis.

• Handling Irregular Operations.

Worked at Goa International Airport for Jet airways as customer service assistant ( 2 Jan 2016 - 9 April 2016)

• Arrival and Departures of passengers.

* Check in at counters and boarding passengers .

* Handling complains of lost or damaged baggage at arrivals and raising it on world Tracer

* Reconciling baggage of passengers.

Worked as a trainee at Air India Office, Panaji (10 August 2015- 7 December 2015 )

• Post flight work.

• Checking Misconnection of passengers and providing alternate flight.

Worked at India Travel Mart (ITM)

• Promoted tourism

Worked at Hello Information Pvt Ltd (call centre) as Customer Executive agent, Porvorim (12 June 2014- 30 April 2015)

•Escalating complains regarding electricity generators.

•Responding to Konkan Railway inquiries

Personal Qualities

Has ability to work hard in a team as well as an individual

Has good communication and interpersonal skills.

Punctual, Disciplined and loyal towards the duties.

Ability to remain calm under stressful situations.

Dedicated and has an appetite for success

Personal Profile

Date of Birth: 14-July-1994

Language Known: English, Hindi, Konkani and Marathi

Marital Status: Single

Nationality: Indian

Permanent Address: H/NO 49/5 Tarchegalu near Ram temple

Colvale Bardez Goa

Hobbies: Travelling, playing Badminton, Driving.

I hereby declare that all the information stated above is true and complete to the best of my knowledge and belief and nothing has been concealed / distorted.

Place:

Date:

Siddhi Khorjuvekar

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