Employee Relations Executive

PREM KUMAR ARORA

Mobile: 981*-***-*** Email: **********@*****.***

LinkedIn: https://www.linkedin.com/in/prem1310/ Skype Name: premtheonlyone

ADMINISTRATION & FACILITIES MANAGEMENT EXPERT

SUMMARY

Head – Administration & Facilities with 27+ years of experience in managing large sites, multi-site property management operations and office space administration in India and Africa

Significant experience in leading teams, building & maintaining the site infrastructure, developing standard operating procedures, forecasts, capital project budgets, cost controls, reports, conducting facility inspections and managing service levels

Proficiency in planning the upkeep of office spaces, travel & transport coordination, supplier coordination and front desk, housekeeping, security, maintenance, procurement and contract activities

Strong commercial approach, organizational and negotiation skills essential to select and coordinate with external service providers for the maintenance, security and energy management of the organization’s assets

Conversant with Microsoft Office (Word, Excel and PowerPoint) to prepare documents and tenders

KEY RESULT AREAS

Multi-site Administration & Facilities Management

Spearhead the administration & facilities operations at multiple sites of ManipalCigna in collaboration with facility managers and operations teams

Supervise, schedule and prioritize the maintenance activities, including plumbing, electrical, HVAC, fire safety systems, etc., through maintenance teams

Coordinate with internal teams & outsourced agencies to ensure the seamless functioning of transport, housekeeping, food & catering, building access control systems, event management, travel and accommodation, etc.

Key Highlights:

ManipalCigna Health Insurance:

Essayed a key role in re-branding CignaTTK Health Insurance Company Limited under the new name, ManipalCigna Health Insurance Co. Ltd., in May 2019

Deftly planned and executed the expansion plans for the smooth functioning of 25 Branch Offices in Tier 2 & Tier 3 cities in one year, within the approved budget

Selected by the senior management for the Annual Management Award for 2 consecutive years for initiating cost-savings and other proactive measures

ISON BPO Kenya Ltd.:

Facilitated efficient, timely and effective travel (ticketing, visas, accommodation, etc.) for employees during the MTN transition in 6 countries

Finalized space for call centers at best rentals in Zambia and Nigeria

Bharti Airtel Ltd.:

Solely, managed the project construction, renovation and relocation of Airtel Delhi Mobility office of 80,000 sq. ft. in Gurgaon along with the movement of 650 staff members

TNS India Pvt. Ltd.:

Independently, managed the movement of 8 medium-sized offices, acquisition of offices, and relocation of resources in 6 cities

Unitech Wireless:

Achieved significant revenue savings of INR 200+ Million by initiating and accomplishing real estate consolidation/space optimization efforts

Closed 55+ facilities with the collection of all security deposits, disposal of assets and peaceful settlement with all the landlords in seven circles

Established emergency response and business continuity plans for implementation across hub offices

Successfully, managed 122 facilities with a total area of around 800,000 sq. ft. and 200+ lease agreements

Sourcing, Procurement & Vendor Management

Perform the periodic review, negotiation and revision of annual maintenance contracts with external service providers such as contractors & vendors for infrastructure maintenance, office equipment, company assets, security, electrical, HVAC, fire safety systems, landscaping, transportation, food and catering services, etc., across sites

Undertake regular conduct of site inspections and facility audits to monitor the status of facilities and initiate corrective actions

Budgeting

Prepare annual operating budgets to monitor costs and expenses for assigned projects along with variance reports, work order progress reports and ad-hoc reports according to changing business requirements

Liaison & Coordination with External Agencies

Liaise with government authorities to obtain approvals regarding legal, health and safety compliance requirements

Human Resources Management

Manage the full recruiting cycle, including sourcing, pre-screening, coordinating HR interviews for various levels of designations, salary negotiations, reference checks, etc., to identify, attract and evaluate the best talent

Partner with the management to identify and redefine new HR processes related to hiring, induction and retention of employees

Design various employee manuals and handbooks

Co-create and drive effective employee relations, retention, employee engagement and recognition programs

Real Estate Acquisition & Project Management

Oversee and manage the purchase, lease, Insurance, maintenance of company vehicles and other assets, as well as asset disposal and scrap services in line with the company guidelines

Negotiate with landlords and finalize rental and other terms of acquisition related to new offices, other properties, including accommodation for expatriates

Expatriate Management

Interface with immigration agencies for obtaining the visa and work permits of expatriates

Formulate and implement expatriate policies

WORK HISTORY

Organization

Designation

Duration

ManipalCigna Health Insurance Co. Ltd., Mumbai, India

Head – Administration & Facilities (pan-India)

June 2017 – Till Date

ISON BPO Kenya Ltd., Nairobi, Kenya

General Manager – Administration – Africa

March 2015 – April 2016

Unitech Wireless Pvt. Ltd. (Telenor Group), Gurgaon & Mumbai, India

Head – Administration & Facilities

July 2010 – Nov 2013

TNS India Pvt. Ltd., Gurgaon, India

National Administration Head

Sept 2008 –- July 2010

Bharti Airtel Limited, New Delhi, India

Head – Administration & Facilities

March 2007 – Sept 2008

IMRB International, New Delhi, India

Senior Administration Manager

April 2001 – March 2007

The Positive Response, New Delhi, India

Recruitment Consultant

July 1997 – April 2001

Ranbaxy Laboratories Limited, Gurgaon, India

Administrative Executive

March 1995 – July 1997

Indian Market Research Bureau, New Delhi, India

Administrative Executive

Oct 1992 – March 1995

World Growth Fund Limited, New Delhi, India

Senior Administrative Executive

Oct 1991 – Oct 1992

STP Limited, New Delhi, India

Establishment Officer

Jan 1991 – Oct 1991

Catvision Products Limited, New Delhi, India

Personnel & Administrative Executive

July 1987 – Dec 1990

EDUCATION

Master of Business Administration (Human Resources) from Sikkim Manipal University, India, 2015

Bachelor of Commerce from Osmania University, India, 1991

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