Sales Customer Care

Parvinder Kaur Miglani Mobile:+** -955-***-****

Delhi, India E-mail ID: *********@*****.**.**

To build up an exquisite career and to secure a prominent position in the vast corporate world that offers professional growth and facilitates to utilize my skills and resources in a flexible and an innovative manner.

Career Conspectus

Over 10+ years of work experience in activities like Lead Management, Campaign Management, Event Management Activities, MIS, Analytics, Client Servicing, Operations, Customer Control including various activities like:

Analyzing customer and prospect database.

Handling various clients vertically.

Regular database health check up & maintenance.

Professional Work Summary

RELIANCE BPO

Organization Summary: A premium 'business process outsourcing services provider' of the Reliance Group. One of India's largest state-of-the-art service providers, RCIL BPO offers end-to-end solutions focusing on Telecom, BFSI, Utility and Entertainment industry verticals.

Role: Sr. Customer Care Executive (Inbound) Duration: From Aug 2007 till Dec2009

Tools Used: Reliance CRM Portal Location: Raipur

Machwan Communication & Research Pvt. Limited

Organization Summary: A leading provider of event management, database management, lead generation, loyalty programs, sales channel development and market research services across wide range of industry verticals.

Role: Sr. Executive – Lead Management Duration: From Apr 2010 till Jan 2017

Tools Used: Windows 2007, MS Office 2007 Team Handled : 4

Projects Undertaken

Lead Generation activities for Microsoft, SAP, HP, Avaya.

Lead Generation for Microsoft Dynamics ERP & CRM, PSU & Health Care.

Lead Generation for SAP ERP& CRM (B1, A1, R3 and BYD).

Lead Generation for Microsoft Azure.

Lead Generation of SAP ECC ERP on Cloud Computing for Wipro.

Lead Generation of Microsoft Dynamics ERP &CRM for PWC & Godrej InfoTech.

Seminars and Webinars for Microsoft, SAP, Avaya etc.

Key Responsibilities: Generatesales leads or Create Opportunities, which can be rapidly moved from qualified opportunities into the sales pipeline.

Handle a team and execute to outputs on ad-hoc projects. Provide time to time training and guidance for better output.

Achieve target in the specified timeline with cost effective outputs. Analyze data sets, profiling C level database, update database within a time frame, data mining for various projects. Manage single handedly pre and post campaign management/event management activities.

Achievements: Achieved 70-75% conversion ratio where 50% was to be achieved in Lead Generation Projects.

Acquired 20 to 25 % Above Targeted Attendees for Events and Seminars.

Denave India Private Limited

Organization Summary: Denave was founded 19 years ago with the goal to bridge the gap between sales strategy and final implementation. The journey began with the vision of becoming the final word in the sales enablement ecosystem – and we are still as passionately progressing towards that goal.

Role: Tele Partner Account Manager - SAP Duration: From Mar 2017 till 31 May 2018

Tools Used: Windows 2007, MS Office 2007, DENCRM

Projects Undertaken

Lead Generation activities for SAP S4 HANA, Success Factor, C4C, BI.

Webinars for SAP.

Key Responsibilities: Generate sales leads or Create Opportunities, which can be rapidly moved from qualified opportunities into the sales pipeline.

SAP Labs India Private Limited

Organization Summary: SAP India is the fastest growing subsidiary of SAP SE, the world's leading provider of business software solutions. SAP India began its operations in 1996 with headquarters in Bangalore and offices in Mumbai, New Delhi, Kolkata, and a direct presence in nine cities across India, besides having marketing associates in Sri Lanka and Bangladesh.

Declared as the ‘Hub of the year in Asia Pacific and Japan” in 2007, SAP India witnessed an unprecedented growth of over 100% both in terms of license revenue and customer acquisition.

Role: Inside Sales Account Manager - SAP Duration: From Jun 2018 till Date

Tools Used: Windows 2007, MS Office 2007, DENCRM, SAP CRM

Projects Undertaken

Lead Generation activities for SAP S4 HANA, Success Factor, C4C, BI and all other LOB products from SAP.

Webinars for SAP.

Key Responsibilities:

•Responsible for generating new business and drive additional revenue for SAP Products (On Premise and On Cloud)

•Responsible for all products under SAP (Cloud and On Premise) - S4 HANA, BYD, Success Factor, SAC, i360, Leonardo, CRM, Ariba, Concur etc.

•Responsible for creating and executing training sessions and knowledge deck for entire SAP solutions.

•Focused on mid market, SMB and large enterprise.

•Drive the entire sales process by working closely with the customer and AE or DDE to fulfill customer requirement.

•Providing support to department managers in responding to personal training issues.

•Helping and supporting a team of 8 people and also worked as a mentor for a new joinee.

•Understand SAP's competition and effectively position solution against them.

•Generates 8C qualified leads for SAP product.

•Penetrate all targeted accounts and radiate sales from with Client base.

Generate revenue to achieve the Sales quota. .

Academia

PGDM - Marketing from IMTCDL Ghaziabad with 62% marks (2016).

B.Com (2004-2007) from St. Vincent Pallotti College, Raipur, affiliated to Pt. Ravishankar University with 61.5% marks.

12th from CG Board, Raipur with 69% marks (2004).

10th from CG Board, Raipur with 77% marks (2002).

Done ACCP Course from Aptech, Raipur.

Strengths:

Hard working, Positive Attitude, Goal oriented, Adaptable, Team player, Committed to deadlines and schedules.

Leadership skills.

Excellent communication skills.

Take initiatives and coordinates the team.

Great strength in speedy grasping and analyzing the new environment within short time and capable of tackling projects under pressure.

Personal Details:

Nationality : Indian

DOB : 16 Nov 1985

Marital Status : Married

Linguistic Proficiency : English, Hindi

Present Address :1001, 2nd floor, Dr. Mukherjee Nagar, New Delhi – 110009, Delhi

Permanent Address : 1001, 2nd floor, Dr. Mukherjee Nagar, New Delhi - 110009, Delhi

Declaration:

I hereby declare that the information mentioned here is true and correct to the best of my knowledge.

PLACE: Delhi (Parvinder Kaur Miglani)

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