Engineer Desktop

V.S. KARTHIKEYAN

Email Id: ********************@*****.*** No: 21/4-1,4 cross street,

Mobile: 975**-***** Putragura Bengalore – 23

Career Objective

To seek a career in the field of IT – Infrastructure Management Services as Service Desk / Desktop Engineer

To use my knowledge and skills for the betterment of the company

Educational Details

Course

Institute

Marks

Duration

BE – (Mech)

PonnaiyaRamajayam of Engg& Technology

60%

2006 – 2010

HSC

National Higher Sec. School

65%

2004 – 2006

SSLC

Little Flower Viswanath Matriculation School

55%

2003 - 2004

Responsibilities

Install configures and troubleshoots desktop systems, workstation, servers, and network issues in a heterogeneous environment

Provide initial response and manage problem resolution process for outages and problem.

Supports server network and desktop based software and applications.

Provides day to day technical support to employee desktop systems software and hardware.

Perform regular file archival and purge necessary. create, change and delete user account per request

Mailing list management

Manage, maintain and request for three conference room.

Good working knowledge of ms-office .

Plans and executes IT events .

Basic troubleshooting and escalation of DHCP,DNS, Wi-Fi, and other network issues

Provide remote user support

Knowledge in Symantec, trend, MacAfee antivirus.

Manage all types of assets and reporting to asset management team.

Install and configure VPN to all users and knowledge in fort client and checkpoint VPN software.

Install and configure Ms-Office outlook to the user.

To co-ordinate with security management in MITC request, MITC Windows, MITC Network, noc team .

Resolve domain related issue to the user.

Configure routers co ordinate with network team.

Resolve lan connectivity issues and also cable connectivity issues.

Experience Details

Company : TVS Electronics

Designation : Site operation Engineer

Duration : Feb 2020 to Till now

Company : IRIS Technology

Designation : System Engineer

Duration : Oct 2018 to Oct 2019

Company : Mahindra & Mahindra – (through Wipro technologies deputed by IDC Technology)

Designation : IT Support Help Desk Executive

Duration : Sep 2017 – Aug 2018

Company : Apex services (Project)

Designation : Hardware & Networking Engineer

Duration : October 2016 to December 2016,May 2017-June2017

Company : Mind Trendz

Designation : Desktop Engineer

Duration : January 2015 to July 30, 2016

Clients Supported

Castle Group – Pallikaranai ( Field Service)

Responsibilities

•Manage the Networking of computers

•Able to Setup Bios

•Investigating, Diagnosing and resolve all Network Problems

•Scan and remove Virus from the Computer

•Able to resolve Hardware connectivity Problem

•Installation of OS Windows XP, Windows7, Windows8, windows8.1 etc.

•Trouble Shooting of RAM, SMPS, Processor and Mother Board Problems, etc

•Trouble Shooting of all cable Problems of Networking & Hardware

•Sustain good rapport with customers.

•Able to learn new technologies quickly.

Company : Students System - Thanjavur

Designation : Field Service Engineer

Duration : April 2013 – September 2014

Technical Skills

Installation of Operating Systems-Windows7/8.1

Driver installation, service pack update, anti-virus installation and updates

MS Outlook 2010 configuration and troubleshooting

Software installation and troubleshooting

Printer configuration and troubleshooting

Basic networking issues like LAN Connectivity Problems, Internet Problems, cable crimping

Personal Skills

Date of Birth : November 15, 1987

Gender : Male

Marital Status : Single

Linguistic Skills : English & Tamil

Father’s Name : Mr. V. Sathyanathan

Permanent Address : North West Street, Edamelaiyur, Mannargudi Taluk, Thiruvarur Dist.

Declaration

I hereby declared the above given information is true to the best of my knowledge and belief.

Date: Yours Truly

Place: Chennai

(V. S. Karthikeyan)

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