Machine Operator Customer
Resume:
Herbel B. Manzo
************@*******.***
Education
Bachelor of Science in Mechanical Engineering
Mapua Institute of Technology, Manila Philippines. Work Experience
Service Advisor
German Experts
Musafah Abudhabi
July 2019 – April 2020
Job description:
Receiving, Welcoming & Greeting customer warmly upon arrival.
Fill up form completely and accurately with vehicle and customer details.
Writing all customer concerns, request& issues of the vehicle.
Conducting Physical Inspection of the car before road test.
Do walk around check with customer always and check for body scratches, cracks, dents, marks.
Explains to customers the work to be done, estimated cost and time of delivery.
Obtains customer’s approval and authorization on initial request and additional repairs.
Monitors work progress and ensure repair completion at the agreed time.
Updates customers on the status of vehicle repairs.
Checks serviced vehicle to ensure that all work requests were done accordingly.
Checks on the vehicle’s condition to ensure that it is clean and ready for release.
Attends immediately to customer complaints and ensure resolution to achieve High level of customer satisfaction.
Conducting Preliminary Delivery Inspection of the car during releasing of unit.
Ensuring good condition and cleanliness of the car Before delivering.
Submitting daily operation report (Net Sales).
Work Experience
Senior Service Advisor
TOYOTA Al-Futtaim
Abu Dhabi WAVE
April 2010- July 2019
Job description:
Receiving, Welcoming & Greeting customer warmly upon arrival.
Fill up form completely and accurately with vehicle and customer details.
Writing all customer concerns, request& issues of the vehicle.
Conducting Physical Inspection of the car before road test.
Do walk around check with customer always and check for body scratches, cracks, dents, marks.
Explains to customers the work to be done, estimated cost and time of delivery.
Obtains customer’s approval and authorization on initial request and additional repairs.
Monitors work progress and ensure repair completion at the agreed time.
Updates customers on the status of vehicle repairs.
Checks serviced vehicle to ensure that all work requests were done accordingly.
Checks on the vehicle’s condition to ensure that it is clean and ready for release.
Attends immediately to customer complaints and ensure resolution to achieve High level of customer satisfaction.
Conducting Preliminary Delivery Inspection of the car during releasing of unit.
Ensuring good condition and cleanliness of the car Before delivering.
Submitting daily operation report (Net Sales).
Auto Tester
ITSC FZ LLC Dubai Internet City
February 2009 – February 2010
Job description:
Provide recommendations regarding drive train for continuous improvements
Fill up drive report regarding car performance and giving suggestion and comments.
Conducting Physical Inspection of the car before road test.
Keep proper records and documentations of car performance/history.
Road testing of the car to identify the problem and ensuring good condition.
Inspects and identifies maintenance problems, determines appropriate repair procedures And inspects upon completion for correctness.
Race Mechanic
SPEEDCAR SERIES
Dubai Autodrome
Union Properties, Dubai, U.A.E.
October 2007 to December 2008
Job description:
Diagnose, maintenance, tuning, and repair of custom designed engines. Engines must be tuned For extremely high levels of performance, and reliability under a great deal of stress.
Operating pneumatic, hydraulic & electrical tools inside the workshop and during the race.
Instructor and conducting auto test in the race school.
Medical Driver for National Race days.
Administrative Assistant for the Race and Drive Centre
Performing Dyno Testing in Victory Team Company.
Inspection defect analysis reports
Surveillance Inspection Reports, checklists
Keep proper records and documentations of incoming and outgoing materials and stocks and monitor the level of stocks.
Ensure that all products and material conform to, drawings, specifications and Contractual requirements.
Ensure that inspection targets, quality requirements and schedules are maintained.
Provide recommendations for continuous improvements
Contribute to a healthy working environment through a positive attitude and constructive feedback. Service Advisor
HONDA CARS
Alabang, Philippines
Makati Branch Inc.
July 2006 – July 2007
Job description:
Conducting Preliminary Delivery Inspection of the car before receiving & during releasing of unit.
Road testing of the car to identify the problem and ensuring good condition before delivering.
Communicating with customers on work requests to the Production Control Section to ensure that customer requirements are addressed & Markets the services offered by the Company.
Responsible for performing mechanical diagnosis and prepares body repair estimates.
Explains to customers the work to be done and obtains customer’s approval on initial request and additional repairs to manage customer’s expectations. Estimates repair time and costs including parts.
Ensures smooth turn-over of vehicle for release by explaining work performed, charges incurred and recommendations.
Monitors work progress and ensure repair completion at the agreed time to make sure that commitments to customers are met in order to maintain customer satisfaction.
Updates customers on the status of vehicle repairs. Handles phone –in inquiries regarding service matters and conduct follow-up calls as part of customer follow through activities.
Checks serviced vehicle to ensure that all work requests were done accordingly. Checks on the vehicle’s condition to ensure that it is clean and ready for release.
Attends immediately to customer complaints and ensure resolution to achieve high level of customer satisfaction.
Guest Relation Officer
Grand HYATT Dubai, UAE
Five Star Hotel
February 2003 – February 2006
Job description:
Welcoming guests in a friendly and professional way.
Addressing and escalating customer complaints to Guest Relation Manager.
Providing information about facilities, programs and other services
Review arrival lists to welcome guests
Attend to special guests (e.g. VIPs) and answer their inquiries
Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
Provide information about amenities, area and venues and promote services
Anticipate guest needs and build rapport with customers
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
Ensure compliance with health and quality standards Quality-Control Inspector& Machine Operator
TokkaiRikkaPhilippines ISO 14001 certified
Automobile Parts Manufacturing Company
December 2001 – December 2002
Job description:
Examine machine made control automotive switches for defects.
Maintain the condition of injection molding machine and checking the parameters before operating.
Meet the standard of the company, by checking dimension and quality of finished automobile parts like lever combination switch, power window switch before packing...
Maintain cleanliness as per company standards
Daily Monitoring of the operation and processing of the product
Prepare daily report/feedback/data to the supervisor in charge. Note: Diploma for Bachelor of Science in Mechanical Engineering with UAE attested and seal. All certificates with original copy.
Skills
*Certified Plant Mechanic
*Defensive Driving Skills - Valid UAE Driving License since 2008 (Manual Light Vehicle)
*User of NEW SAP IS Auto
*Proficient in MS Office Applications (MS Word, Excel),
*Customer Complain Handling skills
*Hospitality Management
Personal Information
Date of Birth : 21st of October 1978
Civil Status : Married
Age: 41
Sex: Male
Citizenship : Filipino
Height : 5’6”
Weight : 130 lbs.
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