Customer Service Office

STEPHANIE CEDILLO

**** ***** ****** **. *******, Texas 79705

432-***-****

Objective

Seeking a position where my enthusiasm and positive attitude will be beneficial and allow me to work with others as a team member to provide great assistance. I am self-motivated and caring with experience in resolving issues and being attentive to detail in all matters. I enjoy helping others and my goal is to become a key asset to my organization. Work Experience

Centennial Resource Development. 06/18- 05/20

Receptionist

• Greeting and welcoming guests and providing them with a positive first impression of the organization - Bilingual English/Spanish

• Supply Chain management

• Support of employee and management needs

• Answering and directing of phone calls and checking and routing of daily mail

• Distribution – Reports and documentation FedEx, scanning, faxing, and email. Etc.

• Responsible for providing clean and friendly environment (Office and public areas)

• Support and assist production team – Production run tickets

• Responsible for Fleet Vehicle management – Scheduling, reservation and maintenance, etc.

• Event coordinator - Planning, assisting, and organizing company food drives, monthly team building, meeting room coordination, monthly birthday celebrations, organizing lunchins, holidays parties. Etc.

Midland County Sherriff Dept. 10/2016- 06/18

Patrol Secretary

• Data Entry of daily citation/warning into Spillman system to include demographic entry for: Racial Profiling reports, Justice of the Peace court documentation, activity reports, time sheet Processing, fuel reports and personnel request.

• TCLEOSE trained - Texas Commission on Law Enforcement Officers Standards & Education

• Microsoft office – Word, Excel, and PowerPoint

• Official Notary

• Filing of official and confidential documents

• Scheduling of Patrol officers time management

• Maintain and track inventory supply

Midland County Tax Office -10/2013-10/2016

Title Clerk

• Help Midland County residence renew vehicle registration

• Help new residence from out of state transfer their titles to Texas

• Guide and help Spanish speaking residence.

• Balance money collected daily.

• Provide courteous and prompt service with a positive attitude Sam’s Wholesale Club Wal-mart Stores Inc. – 06/2012- 10/2013 Cashier and Customer Service Desk Associate

• Maintains an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly

customer service. Bilingual – English/Spanish

• Operates check stand equipment such as a cash register, scanner and scale to process customer orders

• Maintains knowledge of current product location, monitors UPC codes and ensures proper pricing

• Receive payments, issue membership, submit applications and process online orders

• Investigate credit card complaints, arrange for refunds and credits

• Perform general office duties -

• Follow all policies and procedures in accordance with Wal-Mart Stores Inc. standards Agaci, Inc – Midland, Texas – 09/2011-06/2012

Sales Floor Associate

• Responding quickly and responsively to guest and team member needs for cashiering and store sales

opportunities – Demonstrate effective phone etiquette through customer service

• Actively participate in all merchandising activities including, but not limited to daily stock maintenance, ordering, stock receiving and processing, product transfers, folding and floor changes

• Maintain a professional appearance consistent with established dress code and image guidelines

• Balance and close out the cash register after every shift Aeropostale,Inc - Midland, Texas – 01/2010-09/2011 Sales Floor Associate

• Identifying customer needs and directing them to an appropriate product

• Provide courteous and prompt service with a positive attitude

• Balance and close out the cash register after every shift

• Process and setup discounts and promotional materials and displays Education

2011-2012 Midland Senior High School – Midland Texas

Contact this candidate