Financial Crimes Specialist 4

Tiana Robertson

*** ******** **** *** *** Charlotte, NC (c) 434-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

A versatile professional with over four years’ experience in banking organizations. Key skills include:

Four years’ experience in Fraud Operations

Collaborative business partner with excellent relationship building skills

Creativity in creating training material for New Hires

Excellent verbal, written, and interpersonal skills

Significant experience providing coaching and feedback

Experience dealing directly with management

Proficient in Microsoft Office

Certified Anti-Money Laundering Specialist-In Progress

EXPERIENCE

Wells Fargo CFS, Charlotte, NC November 2019 – Present

Financial Crimes Spec 4

Analyze account level hold recommendations that will determine the level of financial risk for the business and the potential victim

Perform research using appropriate investigative techniques to determine impact and liability for the business or potential victims for fraud types such as Identity Theft, Credit Bureau Disputes, Account Takeover, Alleged Unauthorized, Lost/Stolen and Internal

Performs detailed analyses to detect patterns, trends, anomalies and schemes in account activity and relationships across multiple businesses and products

Prepare and present research findings, fraud trends and any additional evidence to upper management/business partners to solidify decisions to deny or accept fraud claims for Personal Loan or Personal Line of Credit Account Claims

Utilizes knowledge and understanding of CIP, AML, FCRA, IDTR, KYC, Bank Secrecy Act, USA PATRIOT Act and OFAC training to detect and prevent financial crimes

Review customer relationship, including but not limited to: Customer TOB, related to accounts/products and status, account history, delinquencies, signature trends, recurring deposits, NSF/OD/Returns and other account maintenance/changes etc

Submit appropriate referrals for Suspicious Activity, Identity Theft Operations (ITO), UAR, AML and Suspected Financial Abuse

Work closely with Fraud Loss Mitigation partners with identifying internal and external perspective of compromise

Determine solutions that will mitigate financial losses/and or consistency and business interruptions in the use of hard holds/freezing accounts

General Ledger experience to process account charge-offs and closures

Participation in special projects, business initiatives and management changes

Recommends procedural changes to prevent future losses

Wells Fargo CFS, Charlotte, NC September2016 – November 2019

Financial Crimes Spec 3

Evaluates credit card fraud cases with patterns, anomalies, and trends presenting the data to upper management to make recommendations for procedural changes and detect underlying issues that may negatively affect the business

Reviews for additional fraud and processes chargebacks on any eligible items

Utilizes knowledge and understanding of CIP, AML, KYC, Bank Secrecy Act, USA PATRIOT Act and OFAC training to detect and prevent financial crimes

Processes recovery payments for VISA, MasterCard, and American Express. Rebills credit accounts due to valid charges

Chosen to participate as SME for DBC Repre Pilot (ADCC)

Document research findings and actions on cases for possible referrals for Suspicious Activity, Identity Theft Operations (ITO), UAR, AML and Suspected Financial Abuse

Act as a liaison between my team, leadership and other lines of businesses to provide recommendations for up-training, feedback and business decisions

Utilize the DAT system to review, analyze, and decision claims that are being disputed between the merchant and our clients

General Ledger experience to process Merchant Credit, Branch Settlements and other transactions that do not meet pre-arbitration guidelines

Train team members to use DAT system while utilizing Credit Card Fraud Claims techniques to drive production performance

Created user friendly job aids for each team member to utilize for an accurate and efficient performance

Personal Banker August 2015– September 2016

Prioritize work in a high volume production environment

Multitask by navigating multiple computer systems, applications, and utilize search tools to find information

Work effectively with minimal supervision

Make strong analytical solutions when managing a customer’s financial portfolio

Comply with Quality Assurance policies and procedures on every call

Follow a structured Authenticated process to verify a customer

Observe and listen carefully to each customer for possible cases of Identity Theft or Suspected Financial Abuse

Experience writing/filing Suspicious Activity Reports (SARs)

EDUCATION

Virginia State University-Petersburg, VA

Bachelor of Science, Management Information Systems

May 2015

Utica College- Utica, New York

Certificate of Advanced Studies – Financial Crime and Compliance Operations

May 2019

AWARDS/RECOGNITION/TRAINING

Team Member of the Month

Main SME for DBC Repre Pilot (ADCC)

TRAININGS

Fair Lending

Foreign Corrupt Practices Act

Identity Theft Prevention

Consumer Credit

Handling Material Nonpublic Information (MNPI)

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