Sales Customer Service

Rafael A. Ward Jr.

** ********* ***, *********, ** 11575 • CELL 516-***-****

EMAIL:******.******@*****.***

OBJECTIVE

Seeking an entry level position with a company which will require me to utilize my skills, abilities and experience to ensure success.

RELEVANT EXPERIENCE

UPS Uniondale, NY 12/2019 – 01/2020

Driver Helper Part-Time

Assisting the driver with loading and unloading the truck.

Assisting driver with delivering equipment or products to customers and clients.

Helping drivers navigate to each destination on schedule.

Recording all daily delivery logs.

Report any issue with a delivery or problems reaching a deadline to a supervisor or senior staff member.

Help solve problems and mitigate unforeseen issues that may arise.

Communicate with customers and clients to ensure they’re happy with the service they received.

Obtain feedback to resolve a customer’s complaints or issues if necessary.

Target Westbury, NY 5/2019 – 9/2019

General Merchandise Expert Part-Time

Greet and service guest while completing workload with minimal disruption.

Be knowledge of sales items, ensure sales floor is full, in stock and accurately signed for guest.

Ensure that regular and promotional signing is set accurately for general merchandise categories.

Assists all non-general merchandise areas of the store with transition sets and ISM.

Conduct weekly price change workload for all general merchandise categories.

Support guest services such as back-up cashiers, order pick-ups and drive up.

Maintain backroom and fixture room organization, location accuracy and follow equipment guidelines.

Follow processes accurately with attention to detail, monitor own progress and accurately prioritize task.

Demonstrate a culture of ethical conduct, safety and compliance.

J. C. Penny Garden City, NY 10/2016 – 08/2017

Sales Associate Part-Time

Processing customer purchases and returns.

Greeting customers and thanking them for their business as they enter and leave.

Actively promote various sales events.

Organizing new merchandise and arranging product displays.

Ensure customers are effectively served by regularly maintaining each part of the store, including stock room and sales floor thought the shift.

Provide solutions to problems and create solutions that can increase customer service and satisfaction.

Replenish products on the sales floor. Be aware when stock is low and restock so customers can always find what they need.

Being well knowledgeable about J. C. Penny products in order to help customers find products within the store.

EDUCATION

Roosevelt High School, Roosevelt, NY. 06/13 - 06-17.

General High School Diploma

Buffalo State College 08/2017 - Present

Bachelor’s Degree, Biology, General

VOLUNTEER

American Cancer Society 10/2019

QUALIFICATIONS/ACHIEVEMENTS

Skilled at addressing concerns with speed, accuracy, and professionalism.

Interpersonal skills, active listener, team player, motivated, self-starter.

Capable of using critical thinking.

Confident, persuading personality and great at generating ideas.

Resourceful focused Representative with capacity to troubleshoot issues.

Skilled with maintaining a good level of patience and loyalty.

Familiar with: making copies, faxing, typing, and answering calls.

Aptitude to communicate effectively and solve minor problems as they arise.

Ability to answer phones and able to answer multi phone lines.

Contact this candidate