Front Office Manager
Resume:
Farhan Shahid
Crowne Plaza Dubai, P.O. Box *****,
Dubai, UAE
Cell: +923*********
Whastapp: +971-**-*******
Email: ******.********@*****.***
OBJECTIVE
To grow in my career to a position allowing me to further enhance my skills and talents which I already possess.
SUMMARY
Delivery of service and perform work in high quality. Working well with team members and help colleagues during busy times. Take ownership for personal development and seek opportunities to develop. To carry out any reasonable request made by a senior members of the management.
Educational Qualification
2015 Master’s Degree (Masters in Business Administration, University of Karachi Pakistan)
2012 Bachelor’s Degree (B.S. Economics & Finance, University of Karachi Pakistan)
WORK EXPERIENCE
IHG
Crowne Plaza Dubai
Dubai, UAE
Income Auditor April 2017
- Present
Crown Plaza Hotel Sheikh Zayed Road with 568 Rooms, Suites and Apartments, 14 F&B Outlets and 10 Banquet Hall.
Provides a summary of the revenues required by the Accounting and Control Division to prepare daily and monthly reports.
Provides Heads of Department with the revenue figures necessary for them to operate their individual profit centres profitability.
Provides a system of monitoring the data input by operation level personnel.
Ascertain that all daily revenues that should have been received by the hotel have been received and properly recorded. In doing so, the work of Night Audit, Front Desk, and the Food and Beverage Cashiers is being audited.
Audits charges to City Ledger and credit card companies before forwarding them to the Accounts Receivable sections.
Audit daily Rooms and Food and Beverage revenue summaries and their supporting transaction reports of the Night Audit Process
Monitors cashiers shortages/overages and investigate any substantial amount and bring to the attention of the Director of Finance office.
Doing Spot checks and cash count in Outlets (Restaurants/Bars) and Front Office.
Cross Exposure in General Cashier and relieved General Cashier on his Vacations.
Handling and balancing cash, doing Cash Counts and depositing to bank on daily basis.
Four Points by Sheraton, Shaikh Zaid Road Dubai
Working as Night Auditor 01st May 2016 April 2017
Four Points By Sheraton Hotel with 386 Rooms & Suites, 9 F&B Outlets and 6 Banquet Hall.
Prepare and verify Daily revenue report and F & B report
To Review rate variance report in order to ensure the correct rate is applied
Tallying Micros & Opera
To review the city ledger and credit card transfers of the day and pass the same to the accounts receivable
To review daily banquet event order
Manual breakdown of any F & B, Misc. for the Banquet Functions
Preparing and verify the following reports
Paid out & refund voucher
Daily complimentary rooms
Daily No Show report
Room/Rate Changes
Rebate Journal
Daily employee meals, Complimentary and entertainment summary
Manual Posting of Room Charge
Business call Summery
Arrivals, Departure, Late check outs
Housekeeping discrepancy report
.
Worked as Audit Officer/Night Auditor April 2015 till April 2016
Marriott Hotel Karachi is a Hotel with 219 Rooms & Suites, 7 F&B and 3 non F&B Outlets, and is located with American Consulate Karachi, Pakistan.
In Morning & evening Shifts
Visit Outlets to control leakages.
Room Report reconciliation with Housekeeping Report, any discrepancy to be marked to FOM on daily basis.
Rebate reconciliation, in case of discrepancy to be marked to the department concerned. And to ensure final approval from Director Finance & General Manager.
Verification of Paid-out, in case of emergency to be marked to the department concerned.
Verification of Third Party Bills, coordinating with department concerned in case of, coordinating with department in case of discrepancy.
Updating policy files & to ensure follow-ups.
Monthly inventory of Duty Manager Locker.
Inventory of Laundry shop & Lost & Found Articles on quarterly basis in coordination with other departments such as Laundry, Accounts & House Keeping.
Update Menus in POS.
Review & finalize Cash, Sales & Allowances JV before submitting to Income Auditor.
Coordinating with and preparing reports for Internal, external & Govt. Auditors.
Training of junior staff & new inductees.
Assist Income Auditor in different assignments.
Report revenue leakages as comes to the knowledge.
Perform any job assigned by Income Auditor / Revenue Manager / Director Finance.
In Night Shift
Collect & arrange all checks outlet wise and tally with Opera and Micros.
Check 0 Balance Room.
Check Zero Rate Rooms.
Check Sharers if they are getting charged.
Credit Card Bills Checked with the report.
Check all Paid outs / Refunds for supporting / authorization.
Check the new PM accounts on daily basis & if there is no backup received from the front office raise the discrepancy for the same.
Check City Ledger with the reports and supporting.
Verify miscellaneous income postings with opera.
Check Comp bills, officer’s checks for consumptions from various outlets.
Verify daily functions or any events that takes place (BEO for rate & tax.
Manual breakdown of any F & B, Misc. & Room rentals for the Functions.
Updating of F&B Discount details.
Lost Interface Charges are scrutinised and transferred to relevant folios.
Check Telephone / Internet / Business Centre vouchers.
Check Cash & Foreign Currencies which are posted & voided.
Manual Posting of Room Charge.
Check all Room Change / Rate change (Slip with proper approvals).
Ensure that open Checks are scrutinised before the night audit.
Check & verify all Transfer debit /credit transactions.
Daily Restaurant Audit Summary Report (F & B Revenue Report).
Daily Early Bird Report (Income Report).
Marriott Hotel Karachi, Pakistan December 2014 to February 2015
Worked as Finance Trainee
Marriott Hotel Karachi a Hotel with 219 Rooms & Suites, 7 F&B and 3 non F&B Outlets, and is located with American consulate Karachi, Pakistan.
Worked as Finance Trainee with Marriott Hotel Karachi for 3 months in Income Audit Department
COMPUTER & SYSTEMS PROFICIENCY
Microsoft Office including Word, Excel.
Property Management Systems, Opera 2.5 and 4.5
Sun system Back office accounting system.
LANGUAGES SPOKEN
1.English
2.Urdu/Hindi
3.Shina
4.Burusiske
PERSONAL INFORMATION
Date of Birth: June, 1988
Nationality: Pakistan
Marital Status: Single
REFRENCES
Lakins.Gower
Finance & Business Support Manager
******.*****@***.***
Crowne Plaza Dubai, UAE
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