Front Office Executive

Location:

Bulverde, TX

Posted:

August 27, 2020

Contact this candidate

Resume:

Connie Bowman

***** ******** ***** ******** ** **163

210-***-****

I am seeking full time or part time employment where I can utilize my skills developed over a number of years in a professional office setting I am mature, organized, dependable and a team player. I believe I would be an asset to any company that would consider my application.

Sr Event Administrator

Hyatt Hotels & Resorts

July 1996 – June 2020

Administrative support for the Catering & Convention Services department, Banquet department and Executive Staff. I assisted the Front Office and Outlets when they where short staffed.

SKILLS & JOB DUTIES

Answer multiple phone lines and emails from clients and provide the information they requested. Met with clients and assisted them with guest room reservations, planning meetings, audiovisual equipment and banquets. Enter the information into the computer and distributed it to the appropriate departments so the staff would be prepared for the guest's arrival.

I was responsible for the catering office schedule and payroll. Ordered office supplies and vendor services, processed purchase orders for payment. I processed the incoming mail and distributed it to the appropriate departments. Logged the accounts receivable checks and sent them to the bank for deposit. I did the expense reports for the managers and executive staff members, monitored their incoming phone lines and emails when they were away. Processed commissions and rebates paid to third party meeting planner companies. Ran daily reports of hotel business and distribute to staff members. Tracked promotional wine sales and competitors prices for Hyatt Corporate. Helped in training and mentored new employees.

Our hotel was the host hotel for the Alamo Bowl staff and colleges each year as well as the San Antonio Breast Cancer Symposium. I worked directly with their staff and coaches in the planning of these events.

Computer Programs and Tasks

Opera – hotel guest room reservations

Oracle – expense reports

Envision – block meeting and banquet space, enter room setups, menus, audio visual equipment and notes to hotel staff to prepare for guest arrivals

Birchstreet – create purchase orders for vendors

Kronos – employee schedules and payroll

Groupwise – email

Excel – track promotional wine sales and competitor’s prices

Word – type letters, envelopes, labels

EDUCATION

Highlands High School, San Antonio TX

High School Diploma 1976