Front Office Executive
Resume:
Connie Bowman
***** ******** ***** ******** ** **163
I am seeking full time or part time employment where I can utilize my skills developed over a number of years in a professional office setting I am mature, organized, dependable and a team player. I believe I would be an asset to any company that would consider my application.
Sr Event Administrator
Hyatt Hotels & Resorts
July 1996 – June 2020
Administrative support for the Catering & Convention Services department, Banquet department and Executive Staff. I assisted the Front Office and Outlets when they where short staffed.
SKILLS & JOB DUTIES
Answer multiple phone lines and emails from clients and provide the information they requested. Met with clients and assisted them with guest room reservations, planning meetings, audiovisual equipment and banquets. Enter the information into the computer and distributed it to the appropriate departments so the staff would be prepared for the guest's arrival.
I was responsible for the catering office schedule and payroll. Ordered office supplies and vendor services, processed purchase orders for payment. I processed the incoming mail and distributed it to the appropriate departments. Logged the accounts receivable checks and sent them to the bank for deposit. I did the expense reports for the managers and executive staff members, monitored their incoming phone lines and emails when they were away. Processed commissions and rebates paid to third party meeting planner companies. Ran daily reports of hotel business and distribute to staff members. Tracked promotional wine sales and competitors prices for Hyatt Corporate. Helped in training and mentored new employees.
Our hotel was the host hotel for the Alamo Bowl staff and colleges each year as well as the San Antonio Breast Cancer Symposium. I worked directly with their staff and coaches in the planning of these events.
Computer Programs and Tasks
Opera – hotel guest room reservations
Oracle – expense reports
Envision – block meeting and banquet space, enter room setups, menus, audio visual equipment and notes to hotel staff to prepare for guest arrivals
Birchstreet – create purchase orders for vendors
Kronos – employee schedules and payroll
Groupwise – email
Excel – track promotional wine sales and competitor’s prices
Word – type letters, envelopes, labels
EDUCATION
Highlands High School, San Antonio TX
High School Diploma 1976
AWARDS
Service Spirit Team – nominated by clients and colleagues for exceptional customer service and going above and beyond with assisting hotel staff.
VOLUNTEER EXPERIENCE
San Antonio Foodbank and Trash Pickup During Fiesta Parades
REFERENCES
Jennifer Tomlinson, coworker for 5 years
Taylor Wright, coworker for 7 years
Cindy Essendrup, friend for 15 years
Mike Obrien, friend for 40 years
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