Manager Front Office

RESUME

MANOJ MENON V.G.

Al Rashidiya Dubai, UAE +971-**-***-**** **************@*****.***

SENIOR MANAGER - AUTOMOBILE SERVICE

Dynamic and competitive professional with 30 years of automotive dealership experience highly focused on customer satisfaction, efficiently skilled to liason at all levels and an ability to solve complex technical problems under extreme pressure.

Qualified with a Diploma in Automobile Engineering, with professional knowledge of work processes, business acumen, technical issues, troubleshooting methods, statistical problem-solving techniques and precise attention to details

Demonstrated success in negotiations, business development, start-up operations, recruitment, operations management, business plans and strategies, client and principal relations, quality assurance, cost controls, internal audits and customer care.

SKILLS

● Team Spirit

● Committed Leadership

● High Level Analytical Aptitude

● Problem solving techniques

● Proactive and Results driven

● Negotiation & Convincing Abilities

● Contractual correspondence & Follow-up

● Employee development – training skills

● Team management & staff motivation

● Ability to Multitask

● Positive Attitude to new

challenges

● Risk assessment & safety

● Training & skill development

PROFESSIONAL EXPERIENCE

Aarya Auto Repairs L L C, Alqoz, Dubai

Leading automobile workshop in UAE, They are doing all types of vehicles repairs and maintenance german,European,japanees and Korean models. They are doing all insurance related accident claims. I am working as a Service Manager from December 2018 to till date. Amin Tyre Care Dubai

Company dealing branded tires dealers in all over the UAE. They have the separate workshop division In Al quoz Dubai ( Al Minia Car Repairing)

Workshop Manager:From nov 15 to nov 18

We are dealing all types of vehicle repair and maintenance and insurance job doing Five Star Automobile Workshop, Dubai

Company dealing in all types of repairs, service, maintenance and insurance jobs of light and heavy vehicles

Workshop Manager, Mar’13 to date

Overall responsibility is to develop the business through customer satisfaction and team work with an objective to turn organization to be profit center. Key Results:

Consistently noted by employees, clients, and the public for superior detail-oriented Management skills - uncompromising professional ethics

Ability to prioritize tasks to accomplish maximum results - timely completion of projects and jobs

Reputation of solving organizational problems with innovative solutions Shakthi Automobiles, Kozhikode, Kerala, India

Leading Authorized dealers for Tata Motors Light and heavy vehicles in Kozhikode Workshop Manager, Feb’12 to Feb’13

Responsible for the following activities

Personal & Confidential

MANOJ MENON V.G. Phone: +971-**-******* ■ Page 2

Provide leadership and supervision for reporting staff to meet company targets.

Ensure all equipments and assets are designed, built, serviced and maintained in comfort, efficient and professional manner.

Ensure vehicles in the workshop are promptly repaired and made serviceable in safe manner.

Ensure all workshop operations are undertaken in safe, efficient, cost effective and professional manner. Peregrine Service W.L.L, Doha, Qatar

Leading Automobile organization in the State of Qatar, carrying out all kind of repairs and preventive maintenance jobs of light and heavy vehicles encompassing all the leading auto brands Deputy Manager – Automobile Service, Jun’10 to Jan’12 Responsible for core business development, leading and motivating the staff to achieve the set target for the period, liason with corporate customers, Insurance Companies and overall supervision of entire departments at the front office including Workshop, Accounts and HR. Key Results:

Recruitment of skilled and trained technicians, service engineers and section supervisors

Training, Induction and safety orientation for all new staff, ensure the standards of safety are maintained, ensure staff used the required PPEs for safety, with zero man-day lost due to incidents of injuries

Customer Satisfaction, customer loyalty and customer revisit TVS Group – TV Sundaram Iyengar & Sons Ltd, India

Leading Automobile organization in South India and authorized dealer of Mahindra Vehicles. Assistant Manager – Service, Mar’06 to May’10

Responsible for hiring, supervising, coaching, and motivating the staff of around 100 personnel including mechanics, contractors, service advisors, supervisors and including office staff. Key Results:

Ensured that, all personnel were managed effectively, co-ordinate recruitment, implemented and facilitated training programs, and mentored employees to develop safety awareness and customer service skills.

Developed and implemented business plans for targeted growth, planned, monitored, and met all company profit goals and objectives, supervised day-to-day operations, ensured collection and control of funds, and managed all marketing efforts.

Updated staff on new guidelines, plan and implemented new initiatives, managed accounts payable

/receivable, attended correspondence, ensured quality of technical reports, maintained records and documents as per ISO and manufacture norms, tracked and monitored financial performance, and solved organizational issues as needed.

Service Engineer, Oct’97 to Mar’06

Engaged in Front office management, inventory management, job card preparation, estimation of time and cost, advising customers, job allocation & follow up, preparation of technical reports & assisting technicians for diagnosis, warranty administration,billing, delivery, insurance surveyor handling, estimate preparation of accident vehicles, negotiation with contractors and surveyors, update technical bulletins & circulars, training technicians & monitoring productivity and efficiency. Key Results:

Recruitment of skilled and trained technicians, service advisors and section supervisors – was promoted as Asst. Manager (Service) – recognized for leadership skills, team management and functional performance. Sastha Auto Sales & Service, India

Leading authorized dealer of Bajaj Tempo Vehicles in Kerala. Service Supervisor, Nov’90 to Aug’97

Responsible to advise customers on appropriate service and repair jobs taking into consideration, the vehicle safety, customer satisfaction and company benefit, preparing job cards, following up with warranty claims, preparing invoices and delivery of vehicle. Personal & Confidential

MANOJ MENON V.G. Phone: +971-**-******* ■ Page 3 Key Results:

Ensured After sales support and delivery of vehicles were in a timely and efficient manner

Customer feedback and customer satisfaction index was recorded after the service EDUCATION

HINDUSTAN INSTITUTE OF ENGINEERING & TECHNOLOGY (HIET), CHENNAI www.hiet.in

● Diploma in Automobile Engineering - 1989

MES COLLEGE, PONNANI, KERALA www.mesponnanicollege.org

● Pre-Degree Course - 1986

ACHUTHA VARRIER HIGHER SECONDARY SCHOOL, PONNANI, KERALA

● Secondary School Leaving Certificate (High School) - 1984 PERSONAL

Date of Birth: 23rd May’1969 (51 years), Married

Nationality & Passport No: Indian / H 0522170

UAE Residence visa valid up to January 2021

Driving License: UAE LMV valid up to Sept 2023

Qatar LMV valid up to Oct 2015

Indian LMV and HMV valid up to June 2020

Language Ability: English (read, write, speak)

Hindi (read, write, speak)

Malayalam (read, write, speak)

Tamil (speak)

REFERENCE

Mr. C.A Vijay Anand

Partner & CEO

HLB Hamt, Dubai

Mob: +971-**-***-****

Mr. Ramanadhan T

Senior Manager - Finance

Neo Pharma, Abu Dhabi

Mob: +971-**-***-****

I hereby declare that the above statements are true to the best of my knowledge and belief. MANOJ MENON V.G.

Personal & Confidential

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