DAWN FITCH CARRAGINO Cell Phone: 757-***-**** **** Hatteras Rd.

Virginia Beach, VA 23462 adfmuk@r.postjobfree.com OBJECTIVE: My experiences in the financial field over the last 24 years have included client service, payroll, bookkeeping, insurance, and office administration. In addition, I drafted correspondence, made travel arrangements, and coordinated meetings. I am familiar with several software programs, in particular Microsoft Word, Excel, QuickBooks Pro 2009, and OneLink/PeopleSoft. EDUCATION: Norfolk State University, Norfolk, VA August 1988-May 1990 Master of Social Work (GPA: 3.6/4.0)

Virginia Polytechnic & State University (VA Tech), Blacksburg, VA August 1984-May 1988 Bachelor of Science (GPA: 2.8/4.0) Major: Family and Child Development Minor: Sociology Kempsville High School, Virginia Beach, VA Class of 1984 WORK EXPERIENCE: Payroll Specialist April 2011-Feb. 2020 Sentara Healthcare, Corporate Office, Norfolk, VA Phone: 757-***-**** Supervisor – Ingrid Fisher

● Client Service - 96% approval

● Complete API adjustments, Manual checks, Audits, Retro’s, Terminations, Bank changes, Short-term disabilities, garnishments, verifications, and all payroll duties

● Use OneLink, OnBase, Excel, OneLink Queries, Outlook, and Microsoft Word daily

● Sole person responsible for doing child support garnishments from 2013-2016 Administrative Assistant January 1996-present Ameriprise Financial Services, Virginia Beach, VA Phone: 757-***-**** x 14 Supervisor – Sharon Hishok

● Client Service for 800+ clients

● Manage appointments (prepare client assets, sales documents, etc.)

● Screen & prioritize all telephone calls & emails to determine action required

● Generate product illustrations for various types of insurance

● Research account issues to resolve & correct any discrepancies with corporate office Bookkeeper October 2000-June 2010 Advanced Wiring Solutions, Inc., Virginia Beach, VA Phone: 757- 631-9473 Supervisor - Trae Jennings

● Maintain payroll in QuickBooks

● Process Federal & State payroll taxes

● Prepare & process invoices

● Reconcile bank statements & credit cards

● Set up & maintain all customer & monitoring accounts in QuickBooks Accounting Assistant June 1989–May 1991 Omni Hotel, Virginia Beach, VA Phone: 757-***-**** Supervisor – P.J. Hughes

● Produced cost control for the hotel restaurant/bar

● Assisted the payroll clerk

● Assisted comptroller

● Assisted with daily deposits

FIELD EXPERIENCE: Intern - Clinical Social Worker

Tidewater Psychiatric Institute, Norfolk, VA Phone: 757-***-**** Supervisor - Robert H. Newman, LCSW

Duties: Co-therapist in an adolescent group three times per week. Also conducted individual therapy, family therapy, and social histories.

Intern - Clinical Social Worker Pendleton Child Service Center, Virginia Beach, VA Phone: 757-385- 4357 Supervisor - Carolyn West

Duties: Responsible for initial assessment of families. Also conducted individual therapy, family therapy, and orientation of groups to Pendleton facility.

Intern - Family & Childhood Development Virginia Tech YMCA, Blacksburg, VA Duties: Recruited and matched college students with elderly persons in the Blacksburg area for the Grand Sharing program. Discussed progress of the Grand Sharing program at YMCA steering committees and council meetings. Visited elderly participating in the Grand Sharing program. Intern - Recreational Therapist Pines Residential Treatment Center, Portsmouth, VA Phone: 757-393- 0061 Supervisor - Tony Surace

Duties: Designed weekly activity schedule. Assisted teaching physical activities to adolescents; main objective was to encourage cooperation, sharing, and social skills. Offered support and guidance to adolescents experiencing problems. Modeled positive social skills and behavior. Intern - Assistant Teacher Child Development Laboratory at VA Tech, Blacksburg, VA Duties: Guided infants and toddlers through daily routines. Promoted and modeled proper social skills and behaviors. Modeled skills to help the children advance and master developmental stages. VOLUNTEER WORK: College Advisory Profile Representative July 2007–July 2009 U-17 Nike Girls’ Soccer Team - Rush Soccer Club Phone: 757-***-**** Contact Person: Matt Dacey, CAP Director ext. 24

● Developed/updated team member profiles

● Distributed profiles to university coaches/recruiters PTSA Newsletter Editor Sept. 1998–June 2000 Woodstock Elementary School, Virginia Beach, VA Phone: 757-***-**** Contact Person: Sam Lambert, President of PTSA

● Typed, edited, proofread, formatted, reproduced, & collated contents - monthly issues