Sales Representative Front Office

Personal Summary:

A polite, well- spoken and hardworking with a positive and winning attitude and desire to deliver an epitomal experience. With experience in a busy All day dinning and Tex-Mex and steakhouse restaurants, Banqueting halls and special VIP Lady weddings .I understand how important to be organized at all times in those rolls .I am convinced of my ability to make a huge impact on any team I join.

Areas of Expertise:

Preparing non-alcoholic and alcoholic drinks.

Customer Service.

Upselling techniques of food and beverages.

Computer Skills

Active Listener.

Time Management.

Personal Expertise:

Arabic speaker as well as holds fluency in English and Swahili.

Ability to remain calm under pressure.

Fulfilling expressed and unexpressed wishes and needs of our guest.

Always wears a genuine smile and make memorable experiences of our guests.

Multitasking ability.

Empathy.

Adaptability

Personal Skills:

A Team player.

Guest focused.

High standard of Personal Hygiene.

Ability to interact with guest and associates.

Ambitious and keen to learn.

Keen to details.

Friendly.

Work Experience:

Worked as a hostess at shooters steakhouse restaurant at JA The Resort (1st MARCH 2018 -JULY 2020)

Worked as a hostess and waitress at Musandam café and restaurant All day dinning at Intercontinental Muscat (OCT 2016-JAN 2018)

Worked as a waitress in Mocha café All day dinning at Grand Hyatt, Muscat (NOV 2015-SEP 2016)

Worked in Al Bustan Palace, A Ritz Carlton Hotel as a waitress at the lobby lounge and in room dinning services (FEB 2015 till AUGUST 2015)

Worked in a recruitment Consultancy Company Al Abraj in Al Brahimi Oman as a secretary. (JULY 2014-JAN 2015)

Worked as sales representative African Cotton (JAN 2012 -JULY 2013).

Duties and responsibilities:

First impression of the restaurant, warm welcome, creating positive, fun experience and fond farewell to all guests.

Informing the guest, the meal delays if any and keeping long waited guest entertained by drinks and chit chatting until there tables are ready.

Offer appropriate seating arrangements.

Resolve guest service issues by utilizing strong customer service skills and exercising diplomacy.

Ensure the quantity of menus is sufficient to cater to number of guests.

Develop strong teamwork within colleagues. By helping dining room staff by setting and clearing tables, replenishing water, serving beverages.

Check guest identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverage.

Printed closing report and reconciled the cash with front office and accounts department.

Tallied the credit card settlements for the day with the batch cling report from the POS machine

Manage the flow of guests into the dinning and bar area, provide accurate wait time to incoming guests if appropriate.

Check with guest to ensure that they are enjoying their meals and take action to correct any problem.

Plan private dining room events, help to create romantic evenings for dinner dates, setup birthday celebration.

Maintained and updated restaurants logbook and private events BEO.

Monitor hall sweeps to ensure proper cleanliness.

Handle customer complaints and try my best to reach a satisfactory solution.

Following the L.A.S.T approach.

L-Listening carefully to the problem

A-Apologize sincerely.

S-Solve the problem accordingly

T-Thank them for bringing the issue to your attention. Ensuring all information handed to client is current and accurate.

Keep the account of how many covers were done and comparing that to the target put in place.

Keeping records of the complaints we had, to avoid the same problems in the future.

Keep track on regular guests and their special requests and preference to maintain a good relationship with the client.

Reservation bookkeeper. Ensuring organized and accurate records of customer.

Constantly communicating with all managers on duty as well as front of house staff.

Education:

DIMPLOMA IN INFORMATION TECHONOLOGY

Zaitech University Nairobi Kenya.

Trainings Attended:

Fire Management Training, Dubai Civil Defense.

Food and Safety (HACCP).

Personal Detail:

Date of Birth: 16th April 1991

Address: 3120 Eldoret Kenya.

Postal Code-1000.

Nationality: Kenyan.

Email: ************@*****.***.

Hand Phone: +971-***-***-***

Contact this candidate