Customer Service Executive

Vijay Rana

Address : **** ***** ***** ****, ************ GA, 30134

Phone : 470-***-****

Email: ********@*****.***

Current Job : Customer Service Executive, Public Storage, Atlanta GA

Objective

Highly skilled, customer-centric and well-experienced call center agent with great communication, organization skills, enthusiastic and positive approach to work seeks to establish a career with a company desirous of building a solid team of agents to manage inbound and outbound campaigns.

Skills

•6 years experience as a Customer service Executive

•Positive attitude, flexible and adaptable to change.

•College Degree; BA English

•Certified; MS Office

•Excellent communication skills

•Great analytical skills

•Excellent problem-solving skills

•Highly patient

•Great people skills

•Pleasing personality

•Excellent disposition

•Goal – oriented

•Multi - Tasker

•Highly organized and Punctual

Experience

Call Center Agent : Dec 2018 to Present

Public Storage, Atlanta GA

•Handle incoming calls from a national customer base

•provide detailed information on services and products to customers

•make appropriate storage recommendations based on customer requirements

•locate available storage space

•enter accurate and complete customer information into system

•process bookings and orders within time frames

•maintain updated records of all customer interactions

•research and resolve service, product and billing issues

•monitor and contact customers for booking renewals

•produce weekly call reports for management

•achieve and exceed key performance indicators in all areas

Call Center Representative : May 2015 - Dec 2018

Dish Network, Atlanta GA

•answered inquiries relating to account information, products and services, rates and policies

•entered and tracked sales orders

•resolved complaints

•scheduled service calls

•expedited priority issues

•provided ongoing support to customers

•uploads status of calls in the Customer Relationship Management or CRM database

Telemarketing Representative : Feb 2014 - May 2015

Georgia Solar Energy LLC, Atlanta GA

•called and emailed prospects

•discussed products and services with prospective customers

•scheduled appointments for prospective customers

•liaised with sales team

•generated repeat business from existing customers

•maintained customer database

Education

Delhi University

Bachelor's Degree, English

2009; 3.3 GPA

Summer Fields School

High School Diploma

2005; 3.8 GPA

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