Service Representative Customer
Resume:
Edward Allen Mazzei
Charleston, West Virginia 25387
*****************@*****.***
Summary of Skills
● Quick learner; works equally well independently or as a cooperative team member
● Strong work ethic; highly motivated and goal oriented
● Effectively manage many different responsibilities simultaneously
● Motivated self-starter with an aptitude for learning new skills quickly Education
Paralegal, Blackstone Career Institute January 2020 Graduated with honors
Pharmacy Technician Certification December 2014
Associate of Applied Science, Tri-State Institute of Pharmaceutical Science October 2012 Graduated with honors
Experience
Customer Service Representative/Account Services
Sitel (XM Sirius Call Center), Huntington, WV May 2007 – August 2007
Handled 50+ customer interactions per day, giving detailed, personalized, and polite service to ensure customer retention and satisfaction
Collate source data such as customer names, addresses, phone numbers, credit card information, and enter data into various customer service software Customer Service Representative
Infocision – Huntington, WV April 2006 – October 2006
Memorized all company products and services to be able to answer customer questions quickly and efficiently in order to make upsells
Enforced policies and procedures to ensure that my sales team achieved the customer service levels set by the organization, resulting in and annual increase of customer satisfaction
Team Member / Team Leader
McDonald’s, Huntington, WV July 2003 – May 2006
Supervised and trained of new staff
Set-up and delivery of service for a variety of special events and dinners
Maintained a clean and sanitary workspace and ensured that food was handled and stored correctly
Y2K Inspector
Rhode Island Hospital, Providence, RI October 1999 – March 2000
Monitored computer operations to ensure conformance to company specification
Documented inspection results by completing reports and logs, summarizes re-work and waste, and inputs data into quality database
Claims Examiner/Fraud Management
Blue Cross Blue Shield, Providence, RI August 1998 – August 1999
Reviewed insurance claims to verify that due process was followed in the investigation and reporting of claims by both Claims Adjusters and claimants
Ensured compliance with regulatory standards, company policy and guidelines References
Available upon request
2
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