Edward Allen Mazzei

**** ********** ****** ****

Charleston, West Virginia 25387

681-***-****

adfmsy@r.postjobfree.com

Summary of Skills

● Quick learner; works equally well independently or as a cooperative team member

● Strong work ethic; highly motivated and goal oriented

● Effectively manage many different responsibilities simultaneously

● Motivated self-starter with an aptitude for learning new skills quickly Education

Paralegal, Blackstone Career Institute January 2020 Graduated with honors

Pharmacy Technician Certification December 2014

Associate of Applied Science, Tri-State Institute of Pharmaceutical Science October 2012 Graduated with honors

Experience

Customer Service Representative/Account Services

Sitel (XM Sirius Call Center), Huntington, WV May 2007 – August 2007

Handled 50+ customer interactions per day, giving detailed, personalized, and polite service to ensure customer retention and satisfaction

Collate source data such as customer names, addresses, phone numbers, credit card information, and enter data into various customer service software Customer Service Representative

Infocision – Huntington, WV April 2006 – October 2006

Memorized all company products and services to be able to answer customer questions quickly and efficiently in order to make upsells

Enforced policies and procedures to ensure that my sales team achieved the customer service levels set by the organization, resulting in and annual increase of customer satisfaction

Team Member / Team Leader

McDonald’s, Huntington, WV July 2003 – May 2006

Supervised and trained of new staff

Set-up and delivery of service for a variety of special events and dinners

Maintained a clean and sanitary workspace and ensured that food was handled and stored correctly

Y2K Inspector

Rhode Island Hospital, Providence, RI October 1999 – March 2000

Monitored computer operations to ensure conformance to company specification

Documented inspection results by completing reports and logs, summarizes re-work and waste, and inputs data into quality database

Claims Examiner/Fraud Management

Blue Cross Blue Shield, Providence, RI August 1998 – August 1999

Reviewed insurance claims to verify that due process was followed in the investigation and reporting of claims by both Claims Adjusters and claimants

Ensured compliance with regulatory standards, company policy and guidelines References

Available upon request

2

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