Customer Care Manager

RUBÉN UROZ SORIANO

+006*-***-*** **** June the *st of 1984

*****.****@*******.***

linkedin.com/in/rubén-uroz-soriano-a5877830

Keep learning. Work in projects which would fulfil me professionally and personally. It is always possible to learn something from any person, situation and profession. PROFESSIONAL EXPERIENCE

IT CONSULTANT AT EXPERTUS SERVICES GROUP S.L May 2018 – November 2019 Digital transformation Specialist. Support management for Sales team. Develop the IT portfolio services and solutions to help the organisations to accomplish their objectives. Negotiation with providers and dealers. Customer care supervisor for special projects.

SENIOR ACCOUNT MANAGER AT RICOH ESPAÑA S.L.U May 2015 - May 2018 Customer and prospect management with the objective to increase the IT customers. Development of the printing portfolio, detect new opportunities and advice though the preparations of proposals adjusted to the needs of the customers. KEY ACCOUNT MANAGER AT MEQUEDOUNO Dec 2014- May 2015 E-commerce technological brand manager from Mequedouno. As executive I had to find, negotiate and design the daily technological offer for the portal. Brand and dealer negotiation. Customer service support for technical issues and questions. SALES CUSTOMER / PRODUCT OWNER AT SONY Oct 2013 - Oct 2014 Customer advisor on official Sony Showroom in a very centric area at Barcelona. Specialist in photography and Vaio. Product management, exposition and display design with the Sony marketing guidelines.

PHOTOGRAPHIC TECHNICIAN AT DINAMIC SOLUTIONS Feb 2010 - Sep 2010 As a technician, I was working in the restoration of the Barcelona Olympics 92 archives. Cleaning and digitalising the photography media.

SALESMAN AT FNAC Nov 2008 - May 2013

Salesman at FNAC retail centre at Barcelona. Audio video and informatics customer advice.

CAMERAMAN BADALONA TELEVISÓ Feb 2008 - Oct 2008

ENG and Studio Cameraman.

STUDIES

SPECIALISATION IN BIG DATA BUSINESS INTELLIGENCE APPLICATIONS (UOC) MASTER CINEMA PHOTOGRAPHY DIRECTION (ESCAC)

AUDIOVISUAL AND MULTIMEDIA HIGHER EDUCATION (EMAV) KNOWLEDGE

TEAM MANAGEMENT

BUSINESS INTELLIGENCE

ITIL

MS OFFICE SUITE

ADVANCE COMPUTER LEVEL

SPECIFIC BRAND FORMATION

• Security (Symanthec,

Sophos, McAfee)

• Workflow and

documentary

management solutions

(Docuware, Kofax,

Autostore, etc…)

• MICROSOFT OFFICE 365

• TRIPLE AAA SOLUTIONS

(Equitrac, Papercut,

etc…)

BUSINESS PRINTING

SOLUTIONS

PROFESSIONAL VIDEO

ADOBE CREATIVE SUITE

NATIVE SPANISH

NATIVE CATALAN

WORK PROFICENCY ENGLISH

DRIVE LICIENCE

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