Executive Assistant Customer Service

Cheryl Visockis

** ******** *****, *******, ** 60172

(C) 630-***-**** (E) **************@*******.***

Executive Profile

An innovative executive experienced in administrative office management, assisting C-level executives and human resources offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with an entrepreneurial attitude.

At A Glance

Executive Assistant, liaison to C Level Executives

Purchasing/Vendor Management/Travel & Expenses

Sourcing Specialist

Human Resources

Process flow improvement

Microsoft Office, ACT! Database

Highly organized; Outstanding multi-tasking skills

Extremely detail-oriented; Committed to confidentiality on all levels

Notary Public

Results Created 18 templates so office communication was greatly improved by training customer service reps to use rfq and administrative forms thus reducing the time it took to get back to clients with first time accurate quotations.

Created company’s first employee manual which in turn substantially improved communication throughout the company and allowed employees’ time to be documented.

Professional Experience

03/2018 – 12/2019 Petra and Holum, LLC – Chicago, IL

Client Success Manager, sales and customer service

01/2001 – 03/2018 Petra Manufacturing Company - Chicago, IL

Executive Administrative Office Manager, Marketing, Sales & Human Resources Director

Core Accomplishments & Responsibilities

Responsible for the overall direction, coordination, and evaluation of supervisory and non-supervisory personnel.

Carries out leadership responsibilities in accordance with company policies, procedures, safety, and applicable laws.

Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewards and disciplines employees; addressing complaints and resolving problems. Wrote and implemented company’s first employee manual in an effort to strengthen communication throughout the company.

Performs all purchasing, invoicing, and A/R, expenses, travel coordination, marketing as executive assistant.

Executive Assistant to C Level president and CEO both personal and business

01/1997 - 01/2001 Compton Presentation Systems - Roselle, IL

Manager of Administration, Customer Service, Marketing and Sales, Executive Assistant to CEO

Provided administrative management, created sales and customer service for a second generation family owned custom presentation packaging company. Tracked and reported monthly sales; managed all office personnel; resourced new materials for elaborate custom presentation binders, cases, boxes, pad holders, etc. Prepared and designed marketing collateral and marketing plans for clients as well as potential investors.

Sales presentations, marketing collateral, expenses, scheduled all travel, trade shows, extremely confidential information; also assisted in human resource and employee development.

Education: Bachelors Degree Business Administration, Western Illinois University

Various sales, communication and customer service seminars/webinars.

Lean 6 Sigma manufacturing.

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