CAREER OBJECTIVE

To find a Medical Office Assistant position in a clinic, or hospital facility to further my skills and knowledge.

QUALIFICATIONS

Medical Office Assistant Diploma, Honours

Exemplary customer service for 10+ years

Extensive volunteer work in medical settings as companion and activity assistant

Administrative and management skills overseeing staff, scheduling and inventory control

Proficient in MS Word and Excel

Excellent communication skills, able to work well with different personalities and manage stressful situations

Detail-oriented, ability to multi-task and work with a team to meet deadlines and goals

Superior work ethic, willing to accept new challenges and committed to patients health and well-being.

SKILLS

Demonstrated team work, interpersonal, and leadership by creating teams for different tasks, while coaching, helping and joining them.

Evaluated situations, thought critically how to approach situations differently, to improve the outcome.

Showed up for work every day on time with a smile, and a positive attitude ready for the day.

Taking accountability for myself and my work, while being honest and ethical.

Provided excellent customer service listening to customers’ requests, thoughts, input, and feedback.

Improved writing, reading, speaking and listening skills, through school and work in a professional manner.

EDUCATION AND TRAINING

Medical Office Assistant Honours Diploma, Sprott Shaw Community College October 2013

Held a 95% grade average, GPA of 4.33

Law, Ethics, Privacy and Confidentiality

Medical Terminology and Anatomy

Body Systems and Diseases

Billing and Scheduling

Insurance Forms

Transcription

Introduction to Clinical Procedures.

Administrative Office Procedures

QuickBooks, Simply Accounting and Basic Payroll

Dogwood Certificate, Pacific Secondary June 2007

PROFESSIONAL EXPERIENCE

Dr.R.Shepherd July 2019 – March 2020

Working as a solo Medical Office Assistant, overseeing the management of the practice, and work flow. Submitting Physicians billings, bank deposits, and taking payments for private pay. Greeting, booking, and setting up appointments for patients. Taking patients height, weight, and urinalysis when needed. Daily office duties, including faxing, phone calls, sending referrals, mail, paying office bills, ordering vaccines, and office supplies. Sanitizing, and Autoclaving all medical instruments after procedures.

Dr.George & Dr.Wilson April 2018 – June 2019

Scheduling, sending referrals with all required results to specialists, reviewing incoming faxes, and mail. Ordering supplies, billing, phones, greeting patients, chaperoning for paps, and breast examinations. Making requisitions for patients, when requested by the doctor, preforming all Administrative tasks, and taking vitals.

Synergy Health Center November 2017-March 2018

Worked as a Administrative Assistant in a 22 practitioner clinic, consisting of Chiropractic, Physiotherapy, Kinesiology, Massage, Acupuncture, Naturopathic, General Medicine, and a Neuro Surgeon. Took patients payments after each treatment, direct billed to insurance companies, on behalf of the patient. Did daily cash, and payment counts through out the day. Booked patients with the appropriate therapy, and informed them of how to prepare for the appointment. Upsold services and products at the clinic, opened and closed the clinic.

Dr. Cuthbert - Hematology/Oncology March 2017-December 2017

Booked all new patients, collected all documents needed for their consults before their appointment. Processed all incoming patient referrals, booked all follow ups for their condition. Booked Phlebotomy’s, Iron infusions along with other transfusions and blood product procedure. Communicated with the BC Cancer agency regarding patient’s labs, and prescriptions. Took patient vitals, histories, and prepared lab requisitions.

Fort St John Family Practice October 2016- February 14 2017

Worked for 8 family physicians, doing front desk, data entry, scanning, floor attendant, forms and immigration intake. Maintained patient charts, checking information each time a patient would arrive. Reviewed all forms that would come in for patients, distributing forms that needed a physicians reply to the correct physician; or filling out the form myself and sending necessary documents with completed form. Sent and received record transfers. Answered phones, scheduled patients, while checking patients in, faxing, and creating physicians schedules. Scanned all documents into patient charts, entered labs manually, along with consults and imaging reports. Attended patients to rooms, preformed urine and pregnancy tests. Prepared rooms for exams, and prepped patients. Assisted the Nurse with immigration medicals, by taking payment, proof of passport, urine dip, blood work and Xray requisitions, and did the intake before they seen the physician.

Dr.Luco April 2016- September 2016

Worked as a solo Medical Office Assistant for a single physician’s office. Greeted patients, checked to make sure all patient demographics were accurate, recorded patients vitals and preformed visual screenings. Scanned Documents, checked faxes, answered phones, scheduled appointments, interacted and communicated clearly with other physician’s offices, pharmacies, hospitals and Nursing homes. Ordered both medical and administrative supplies, took private payments from patients and other facilities. Assisted the Doctor when needed, contacted patients regarding test results and instructed patients on the necessary follow up.

Cardiometabolic Collaborative Clinic-Victoria Endocrinology/Cardiology Sept 2015-April 2016

Operated as the head Medical Office Assistant in a busy specialist’s office. Answered phones with a pleasant manner, interacting with whoever may be on the phone to accommodate their needs. Greeted patients, updated their demographics on file upon arrival. Preformed ECG’s on patients, as well as, taking their vitals each visit. Prepared all follow up appointments, prepared labs requisitions’ for a variety of different conditions, filled out all imaging requisitions and any additional required testing the patients needed. Flagged urgent incoming documents on patients and brought to the doctor’s attention. Scanned, faxed, and mailed documents to the appropriate address. Created the doctor and Nurses schedules with flexibility, as well as, booking in conferences and meetings. Scheduled, triaged, and prepped all incoming referrals. Ordered supplies for the office and dealt with any needs, or issues for the office. Interacted clearly with other physicians, pharmaceutical reps, pharmacies and specialty clinics.

Parkway Medical Clinic March 2015-December 2016 Worked independently at a multi physician walk in clinic, while greeting patients, registering their information and answering any questions they had. Showed patients to treatment rooms, while taking their vitals, and getting more information on their visit to the clinic. Assisting doctors in Exams, Wound Care and other requests. Ordered Supplies, kept office organized and clean. Did Urinalysis and pregnancy testing, prepared lab requisitions for testing when necessary. Interacted with other clinics, hospitals, pharmacies and drug reps. Informed patients of any results, appointments or instructions from physicians. Used Accuro EMR, created forms and documents needed for the clinics EMR, faxing, filing, answering phones and scanning.

Feltham Medical Centre October 2013-March 2015

Prepared and showed patients to their rooms, making sure all necessary items were in the exam room according to the reason for the visit. Assisted doctors in exams when needed while engaging with patients to help maintain comfort while in the exam. Answered phones, booked appointments, notified patients of upcoming specialists appointments, imaging, or other procedures. I faxed, filed, scanned, attached and mailed medical records, referrals, letters and prescriptions where necessary. Preformed everyday office duties; including greeting patients, opening and closing patients, setting up transfusions, working as a team to provide the best care for patients possible.

VOLUNTEER WORK

Priory-Companion/Activity Person 2007-2010

SPCA-Dog Walker 2007-2008

Beacon Hill Villa- Companion/Activity Person 2006-2007

CERTIFICATES

Occupational First Aid Level 1 June 2013

WHIMIS June 2013

Serving It Right September 2009

Food Safe Level 1 March 2011

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate