Manager Customer Service
Resume:
Paresh Chandra Mohanty
E-mail: ***********@*****.*** Mobile: 091******** : **************@*****.**.** 077********
Objective:
To obtain a career with a company that will utilize my interpersonal and customer service skills, and provide experience for future advancement and growth.
Educational Qualifications:
Bachelor of Arts (English)
Other Qualifications:
Computer Knowledge
Computer Typing speed 30WPM.
Knowledge of MS-office.
Work Experience:
. Currently working with NAV SAMRAT CHS Ltd
& Avsar CHS. Ltd.
(since Sep 2019 till date)
. Worked with Sagar Pallazio Premises Co-op Society Ltd.
(since Sep 2019 till June 2020)
. Worked with Empress CHS Ltd.
(since Apr 2018 till Sep 2019)
. Worked with Megh Malhar CHS Ltd.
(since Mar 2015 to Mar 2018)
Job Profile :
Vendor management – Liaising with the vendors (service providers) for the required manpower that is being agreed, bills submission and checking of the same before payment, renewal of AMC as and when it gets over.
Manpower management – security, housekeeping, electrician, plumber etc working as per the agreement and checking their attendance. If biometric system is in place to help in keeping the in and out timing of the manpower.
Member’s complaints – Attending promptly and resolving the issues. If any other matter that needs Managing Committee’s intervention bringing it to their notice. Complaints could relate to billing, leakage, parking issue etc.
Member’s collection in the system on receipt of the cheque or NEFT. Banking the cheques on daily basis and keeping the passbook updated at all times. Reconciling the collections against member’s dues.
Correspondence with vendors, banks, Registrar, Builder etc done after getting the matter vetted by MC. Issuing NOC and other letters to the members as and when required with prior consultation with MC.
To look after all office management related files and ensure proper correspondence statistics mostly maintained in computer and with the members.
Tracking Leave n License timely reminders for renewal with a copy to MC.
TDS and GST compliance : Follow up with respective consultants for timely returns. Payment of Property Tax, Electricity, N.A. Tax Water bills will be taken care off. Preparation of vouchers for all payments made and getting the signature of the concerned MC members i.e. CST (Chairman, Secretary, Treasurer).
Updating files like ‘I’ register, ‘J’ register, share register and Nomination register
Filing and keeping records of all correspondence, Inward &outward reference number will be maintained.
Preparation of agenda of Managing Committee meetings and sending the same to the Managing Committee. Preparation of minutes and circulating to the MC members for finalization. This holds good for monthly meetings, SGM and AGM.
Preparation Maintenance Bill as per Bye Law # 67. How to arrive to the 7 account heads viz. Sinking and R&M funds and Insurance which are based on per sq. ft. basis and Maintenance Charges, Water. Electricity and Education and Training Fund which are on common basis
Preparing vouchers, receipts, maintain petty cash, fill up bank slips, manage investments and renewal of FD on maturity.
Other Experience:
. Worked with Aditya Birla Minacs as Sr. CSR
( since 27th Apr 2014 till Dec 2014 )
. Worked as a private tutor
(Sep 2012 till 2015)
. Worked with Bridge Of Hope (Admin Manager)
(Feb 2012 to Aug 2012)
. Worked with Intelenet Global Services.(US PROCESS)
(2nd August 2010 to 30th January 2012)
. Worked with Firstsource Solutions Ltd.( UK PROCESS )
(31st March 2008 to 20th March 2009)
Personal Details:
Full Name : Paresh Chandra Mohanty
Permanent Address : H N 3 Ramakant CHS, 90ft Road, Satya Nagar
Sakinaka, Nr Metro, Mumbai 400072
Date of Birth : 25th October 1973
Languages Known : English, Hindi and Oriya
Marital Status : Single
Contact Numbers : Mobile - 91-916*******
Declaration :
I hereby declare that all the above given information are true to the best of my knowledge.
Yours sincerely
Paresh Mohanty
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