JULIA GAGNON

***** ******* * *****

Sterling Heights, MI 48310

586-***-****

adfmnx@r.postjobfree.com

OBJECTIVE

Experienced and accomplished individual with over 9 years of experience in Supply Chain Management and Logistics looking to obtain a challenging and rewarding position with a firm that will utilize my strong organizational skills and my ability to work well with others.

EXPERIENCE

PUROLATOR INTL

5/8/2017 - present - Client Relations Representative

• Manage daily inquiries from large accounts

• Create weekly and monthly reports using SAP

• Develop professional and trusting relationships with customers

• Escalate issues to maintain customer satisfaction

• Provide rates, invoicing, credits to appropriate parties

BNSF Logistics

3/2015 - 3/2017 - Account Sales Manager/Transportation Coordinator

• Negotiate pricing with carrier companies and customers

• Cold call/on-board new carriers/new customers for future and existing business

• Use historical data to determine pricing of future business

• Manage accounts – provide business growth, invoicing, running reports, billing using SAP

• Set new and existing customers up with EDI system for future business and project-based moves

Central Transportation

6/2010 – 3/2015 - Sales Support Specialist/Account Sales Manager/Customer Service Rep/Call Center Agent

• Daily track, trace and reporting in every position

• Created pricing/tariffs for new customers

• Cold call new customers for future business

• Assisted with placement of existing customers on EDI system

• Scheduled pick-ups through call-ins, email queue and EDI system

• Mentored and trained new employees

EDUCATION

Business Associates Degree 2014 at Macomb Community College

CERTIFICATION

DG IATA & ICAO - Issues December 13, 2018

Working on CSCP

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